Family Home Improvement, LLC

Thumbtack customerOct 2026

They replaced the roof on the porch of a DC row house. They arrived on time and had a job in front of them because the roof was in bad shape. They removed all of the tin and replaced some of the substructure to make sure the new roof materials were well supported. They also saw there was the gutter system above the porch roof and suggested that work be done there as well. Though it was an unexpected charge, I'm glad they suggested the additional work and now I'm comforted that the front of my row house is in good shape.

Thumbtack customerFeb 2026

We had a scheduled appointment time that was not adhered to. Poor communication and customer service.

Hoda P.Aug 2025

Expert feedback and professionalism.

Juanita E.Aug 2025

The Family Home Improvement company provided a team of excellent professional workers who were able to complete the project as requested. The management support was ready to answer my questions and to offer their suggestions to help revive my home (almost 100 years old).

Daryl T.Jul 2025

Professional, knowledgeable and quick service.

Suzanne S.Jun 2025

Responsive - They did a big job in a very timely manner!

Harry T.Jul 2023

Family home improvements came to my house and gave me an estimate that was a very fair price. They arrived on time to do the work and they were extremely professional and friendly. The quality of the work on our gutters was superb. I would definitely hire them again if we ever needed more work done.

Jonathan M.Jun 2022

I was introduced to Family Home Improvement with a “no-show”. I called and they apologized and shared that they had to respond to an emergency. They sent someone out the next day to provide a free estimate on a leaky roof and some other work. Two weeks later and still not estimate. I recommend improving on client services in the future.

Mike S.Nov 2018

I was impressed by Family Roofing. I contacted them via Thumbtack over the weekend, had a meeting set for Monday morning at 10am, scheduled to have my AC removed as well as my old brick chimney, and then have the whole roof patched up and sealed. The price quote was reasonable, $2000, and the next day they had a crew of 4 people show up and get the whole job done in about 3-4 hours. They showed me pictures of the work done, they showed the old AC in their truck, and they also came into my house to clean up the mess from a few bricks in the chimney falling through my ceiling. The only hiccup was that the work was scheduled to be done the following Monday so I was surprised to get a phone call on Tuesday telling me it's done, but nevertheless I am happy with the work, and the lead on the project apologized several times for the miscommunication. They also have told me they have a one year warranty on all work in case another leak pops up. I'm not sure why they only have 2.5 stars on Yelp because I am satisfied with this crew. My main suggestion for the company is to improve communication between dispatch and the client -- the crew was surprised that I wasn't informed that the crew moved its scheduling up by almost a week.