Had a small leak coming from Pellet stove. Called and they had someone come out within a half hour. Problem taken care of immediately. Recommend them 💯
First Class Chimney Services LLC
In high demandLicensed
- 18 hires
- Based in Laurel, MD
- 25 years in business
- 12 employees
- Responds in about 3 hours
- Background checked
- License verified
About First Class Chimney Services LLC
Customers should hire First Class Chimney because we combine certified expertise with honest, reliable service. Every inspection, cleaning, or repair is done by trained professionals who take the time to explain what’s happening with your chimney in clear, simple terms. We show up when we say we will, we don’t upsell unnecessary work, and we stand behind every job. Our focus is long-term safety, quality craftsmanship, and treating your home with the same care we’d want for our own.
Reviews
They were very professional in getting schedueled but I never heard back from them after they visited. No proposal.
Waited on a quote. They said the tech was sending it out, but never received anything in 2 weeks. I asked twice. I eventually gave up.
I appreciate the responsiveness from this company.
they sent someone out to house to scope poject ... had a good conversation .... assured us it was work they did even offered suggestions for other things to consider .. confirmed all doable and would send over an estimate ... never heard back and even reached out again to ask timing of estimate as we were anxious to start work ... didn't even have the courtesy to repond even if to say couldn take on work instead they just didn't respond ... really poor customer service which probably is a warning sign for project commitment if hired ... just dont get why can't even have courtesy to respond
Very responsive to my initial request on Thumbtack and we quickly scheduled an appointment. They arrived on time to the appointment with my tenants and diagnosed the issue. However, they never provided feedback to me thereafter. I followed up three times over several days to ask for their feedback and schedule the works, but I never received a reply. Not sure what happened but this quite unprofessional.
Responded to my inquiry the same day!
Stop increasing the price and bringing it back down as if you're getting a deal.
Awesome
They came out for an estimate (at the very end of a two-hour window) and have never returned my calls or messages.
First Class Chimney Services quickly replied to my inquiry on Thumbtack and I was able to schedule an appointment for them to come take a look at my leaking chimney a few days later. While the phone consultation was great, the first sign I would not be dealing with first class customer service was their 2-hour appointment window. Great for them but not so great for the customer. I went ahead and scheduled an appointment for a weekday with a window of 12:00-2:00. Upon leaving work at 11:30 to get home by 12:00 I checked my cell phone which I'm unable to take into the building where I work. I had a voicemail from First Class Chimney at 10:30 saying they were at my door but no one was home. I quickly called them back and told them I had an appointment window of 12:00-2:00 and I was simply told "Well we were running early today". Asking if I should return to work or continue home for my scheduled appointment the representative said I should continue home, they would fit me in sometime later that day and he would call to let me know when. I continued home and never received a call back from First Class. Update: After posting the above review I received a call from First Class apologizing for the miscommunication. They rescheduled my appointment immediately and were even kind enough to discount the work due to the previous inconvenience. Their guys showed up on time, were very professional and ran down the options for the repair with me. They did a great job on the repair and the chimney looks and functions better than ever. I'll definitely have them back for seasonal cleanings and additional repairs when the time comes.
Services
First Class Chimney Services LLC★ 4.4
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