Never followed up with diagnostics as agreed for follow up service. Poor communication
First Opinion Air and Heating
Licensed
- 123 hires
- Based in Queen Creek, AZ
- 4 years in business
- 3 employees
- Background checked
- License verified
About First Opinion Air and Heating
At First Opinion HVAC, we're more than just a heating and cooling company — we're a family. Founded and operated by husband and wife team Thomas and Kelsey, we bring a personal touch to every job we take on. With over 19 years of hands-on experience in the HVAC industry, Thomas leads our team with unmatched expertise and a deep commitment to quality. As a family-owned business based in Arizona, we pride ourselves on putting families first. Our core values of honor, integrity, and service guide everything we do. Whether we're installing a new system or making a quick repair, our mission remains the same: to deliver comfort and peace of mind to every home we serve. Let First Opinion HVAC be your first and only call for honest, reliable service you can trust!
Reviews
I needed a second opinion on an hvac issue. Thomas identified some major issues that needed to be addressed. Took lots of photos so I could see the problems for myself. Very professional and able to explain things clearly and simply. His expertise was invaluable. I will be sticking with this company. Honest , dependable, has a great work ethic and pays attention the small details- kudos to First Opinion.
Before the tech looked at my system he was talking about getting an entire new unit. I was overcharged for the service call. The ad states 59, I was charged 89. I was going to hire the company until I was told the service is added to the cost of the work. The adcsays thecservice charge is waived if hired. Unhonest company. Try to squeeze each client.
They can actually follow through with their services instead of dropping us like a hot potatoe.
We had an appointment to meet at my home at 5:30PM. I called at 6PM to see if they were still coming? Minutes later I get a call from the office informing me they were still on a job in Peoria. I live in Sun Lakes. I rushed home to be here to met them. A call to let me know they were running late would have been appreciated. No way to start a working relationship.
After several bad experiences, I finally found a great HVAC company. Quality work on every job I needed them to complete.
First opinion is all about the customer service. Jacob asked all the right questions and all the questions I had he gave detailed easy to understand answers. Priced great and got it done in a day. Thanks Jacob and First Opinion Air.
Their recommendation for our A/C plumbing was contrary to apartment maintenance. Lawfully performed in the State of Arizona in pursuance of a landlord maintenance notice, ARS §33-1363.
First Opinion Air did great on responding and coming over the same day to do an evaluation and estimate which was on a Friday. I was able to make an appointment for the upcoming Monday. The job was completed and the worker was able to show pictures of before and after. I will be keeping them in my books.
Thomas did a beautiful job installing my through-the-wall air conditioner. I have an old house and the broken one that needed replacing was insufficiently installed. He kept me in the loop on all the necessary steps and what my options were.
Services
First Opinion Air and Heating★ 4.7
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