John was very responsive and the work quality was excellent. The team also did a good job cleaning up. The 3 star review is due some miscommunications we had along the way. When getting quotes, be sure to get a very detailed list of items/rooms included so that he doesn't leave anything out resulting in a price increase for the additional work. Also get a detailed quote on the finish of the paint (he quotes for matte, but satin/eggshell finish will be several hundred dollars more). Due to these issues, we had a lot of unexpected additional costs. He was the cheapest quote received, but by the time it was all said and done, he ended up costing several hundreds more than our most expensive quote. Update: The owner’s response to my review perfectly illustrates the exact communication issues I experienced throughout this project. Rather than accepting constructive feedback with professionalism, he becomes defensive and argumentative—which is exactly how he handled the situation in person. To clarify, the original quote explicitly stated it would "cover everything with paint." Naturally, when you walk a contractor through specific rooms (like both bathrooms) to show them the scope of work, you expect those rooms to be included in "everything." When a misunderstanding happens, a professional business owner apologizes for the lack of clarity and offers solutions. To be very clear, I was not expecting said solution to be free work. Offer an apology, accept the feedback, and move on. Continuing to argue on thumbtack isn't a good look for your business. Again, quality of job was great. My critique is entirely about the poor communication and argumentative attitude, and his response to this review simply proves my point. Potential clients should just be aware that if you want clarity and a professional demeanor when issues arise, you may want to look elsewhere.
First Painting Company
- 225 hires
- 88 similar jobs done nearby
- Based in Charlotte, NC
- 19 years in business
- 7 employees
- Responds in about 2 hours
- Background checked
About First Painting Company
Therefore whatever you desire for men to do to you, you shall also do to them. Mattew 7:12 What I love is the reaction of the customer how happy the see when they see the job completed! because they can see the diference before and after, not just about the color but also the sheme on the walls. Just remember preparation on the walls is the key!
Reviews
The team did a good job on our interior paint job.
John and his team were amazing! I got 3 quotes. This company was not only the best price for both kitchen cabinets and very high ceiling painting, but they could get it done the quickest. Other companies quoted 4-5 days for the job, this team got it done in 2. Quick job means quick and careless work usually but not with this company! John had me walk through to check the work and cleanliness after they were finished before he asked for payment. Seriously impressed with the outcome. Will hire them again! Photos show finished painted kitchen walls and cabinets and height of living room they painted (before paint)
John was great to work with! He responded to my request quickly and was able to meet me at the job site to provide a quote and suggestions. I had him and his team complete 8 accent walls throughout my new townhouse. I absolutely love it! I would hire him again!
What a difference a coat of paints makes. Our rental looks brand new again and ready for its next guest. They paid attention to detail, filled any holes and prepped a day before to ensure paint day went without a hitch. They cleaned up after themselves. Will call again and again for all my paint needs. Look at the difference!
Outstanding Service from John & Painting Staff. Punctual & Detail Oriented. Excellent Value. I highly recommend. Will definitely request more services in the near future.
I’d recommend John and his staff in a heart beat to anybody! He repainted the whole interior of my house and brought my kitchen cabinets to life! His work is perfection and his communication throughout the process is even better. His team left my house cleaner than how it started!
This business is amazing!!!! They just knocked out the ENTIRE interior of my home, trim, doors mantle and ALL AND my kitchen Cabinets AND my bathroom cabinets in just 2 DAYS!!! YES you heard it right just 2 days and exceeded my expectations They actually blew my expectations out of the water. If you need ANY painting jobs large or small John and his team which includes his wonderul wife and family is your team!! If you don't use them you're not getting the best! Customer service was impeccable and they kept us in the loop the entire time. They even finished 1/2 day early. CALL JOHN you'll be glad you did. He will beat any quote out there.
Amazingly skilled, wonderful people! John and Wendy painted ~2500 sqft in 2 days and minimized disruption to our household! Our house looks fantastic and now we can finish moving in!
John and his partner were absolutely wonderful. He arrived on time. He placed down tarps to prevent my hardwoods from having paint on them. He brought his supplies and I bought the paint. He was extremely professional and friendly. The work was excellent and the lines were great. He was done in under 3 hours including painting the crown molding. I would highly recommend and will hire him again.