Communication! Its frustrating when you seem interested in doing the job, then stop responding.
Floor Coverings International Salt Lake South
Great value
- 54 hires
- 1 similar jobs done nearby
- Based in South Jordan, UT
- 8 years in business
- 3 employees
- Background checked
About Floor Coverings International Salt Lake South
We deliver the best in home flooring experience by coming directly to your home in our mobile showrooms with over 3,000 samples of carpet, hardwood, laminate, vinyl and tile. We'll help see your project through from beginning to end to make sure it is done right and you're 100% satisfied.
Reviews
Very poor workmanship, dishonest, and their promise of “satisfaction guaranteed” means nothing. I had a doorway transition where the LVT and transition was not cut parallel to the planks nor the doorway. The carpet installer left us a 2 in overlap, because as he said “it would look stupid if I just fastened it in the current transition”. Prior to hiring Floor Coverings International (FCI) to fix this, I was very specific is explaining that the project needed both LVT and carpet expertise to fix the problem. FCI assured me that the technician would be skilled in both LVT and carpet. Further, I asked if my satisfaction with the work would be guaranteed, and FCI promised that it would be. FCI required $250 minimum for any work done. Since the repair involved both LVT and carpet, I figured the cost would be between $300 and $500, so $250 minimum was acceptable. Their installer showed up on time, told us that it couldn’t be straightened without LVT work, and he couldn’t do that. So he cut the carpet, and placed it under the transition…took less than 10 minutes. Now we were left in a more difficult position than before, as we no longer had the extra 2 in of carpet to work with that the carpet installer had left us. I told FCI that I was not happy with the work. FCI phone call included the installer, and he told me that the problem was the door framing, and that if we were to straighten out the transition, it would look funny since it didn’t line up with the door. He said the current transition was parallel to the door. I went to the house, and the installer if full of nonsense. The transition is 1/4 in off of parallel with the doorway, and exaggerates the funny angle. It could have been easily hidden under the door, contrary to the claim of the installer. I sent a picture to FCI, and their comment was “we will fix that for an additional $425, in addition to the $250 we already agreed to”. While he did agree to reducing that by $125, he would not be able to do the repair within the week. I pointed out that the work was not done correctly, and that $250 for less than 10 minutes of work seems extravagant. FCI’s comment: “$250 is simply our minimum”. Bottom line: work was not done properly, installed lied about the problem so that he didn’t have to do the work, and the satisfaction guarantee meant nothing. I will never hire this company again.
Knowledge and easy to work with
Very knowledgeable and helpful. Adrian chatted me for a long time when giving me a free estimate, answering all my many questions and giving me sample after sample to look at, doing things like reminding me to look at the samples in different parts of the house to see lighting changes, etc. He definitely knows his stuff and is committed to helping you find exactly what you want and feel comfortable with it.
Floor Coverings did a good job and finished ahead of schedule. I thought they were a bit expensive, but maybe others are just as pricey and I’m just now aware.
Adrian and his team were excellent to work with throughout the entire process. From the beginning Adrian had excellent timely communication. He gave his valuable time helping to come to the home and plan the project, bringing all sample materials and ideas. The installation was quick and professionally done without any major problems arising. I will absolutely be ready to work with this team in the future and recommend them to others.
Adrian and his team were incredible to work with. I was impressed from the start. I am in the process of selling my rental until. I wanted to freshen up the look with a complete remodel. Adrian helped me to know where I could use the right flooring that was affordable and keep existing tile to create a whole new look that felt more current and clean. It also saved a significant amount of money over replacing the tile. The install team was fantastic and worked well with me while I was out of town. I highly recommend them!
I know that if I need to get more of my flooring done I will go right back to Flooring Coverings International Salt Lake South.
FCI did a great job on our carpet and worked with us on the schedule. Highly recommend!!
These guys were great! My hardwood was damaged from a flood. They refinished my entire condo and added new in my kitchen. The floors look even better than before. They did a really thorough consultation which I really appreciated!
Aaron was easy to work with and focused on finding materials that fit our needs. He is a solution expert, and not out to maximize his pocket. He knows a big pocket comes from doing the right thing for each customer. Will be using them for carpeting our basement in a couple months.
Great company to work with, the guys installing my floors were very fast and easy to work with and careful to not damage my walls. I would recommend them to anyone who needs flooring installed in your house. Give them a call!!
I'm glad I hired Adrian and Floor Coverings International. Friendly, communicative, and had great inventory of product. Installation was flawless! Would trust to hire again.
It was a great experience working with them. We love our luxury vinyl floors and carpet. Aaron is very responsive and easy to work with.
Aaron is a contractor who worked with us to refinish our hardwoods that where in terrible shape. He had his guy do what he said he would do and in the time frame agreed upon. Very professional and responsive. He wasn't the cheapest bid, but was most professional. I'm glad that for once I didn't go with the lowest bidder. We're still happy with our floors a year later.
Was easy to work with and very responsive
A good experience. The only negative was they ran out of carpeting and had to schedule a second install, but it was done quickly and in time for my home to be listed for sale. I would hire them again.
Everything was done when they said it would be. Super friendly! Great pricing!
Adrian exceeded our expectations in his knowledge of the material discussed and his ability to provide for our needs. He spent a lot of time with us and didn’t make us feel rushed at all. We’d recommend this service to anyone!
We had a great experience with Floor Coverings International! Our consultant, Aaron, worked closely with us to find the best plan to replace the flooring in a small, but complicated area of the house. The team helped us feel really comfortable about the process, and the job was done very well, and in the expected time frame. I would recommend them highly!
Services
Compare other pros
Floor Coverings International Salt Lake South★ 4.8
Check availability