Tenant had a concern about her flooring (wood) - Robbie took time to thoroughly inspect the unit and listen to the tenants concerns. He was able to clearly explain the condition and possible next steps with both the tenant and with me. While there is nothing to move forward on at this time, we appreciated hearing his expertise and appreciate him for his honesty. Wed definitely consider him for future work.
Forever Carpet & Upholstery Cleaning & Flooring
- 554 hires
- Based in Baltimore, MD
- 36 years in business
- 2 employees
- Background checked
About Forever Carpet & Upholstery Cleaning & Flooring
We stand out because we're experienced and we take pride in the way our work looks when we're done. We love our job!! Our father and uncle have been in the industry for over 50 years. Finally we have state of the art powerful truck mounted equipment which most companies don't have due to the cost. Our unit is $85,000.00 But worth every penny. We also sell install, repair, and clean any flooring too. Sometimes we can repair a floor saving the customer thousands versus replacement. I like talking to people, it's my favorite part of the job, but I also like that it keeps you in good shape too.I also like it when a water damage or mold job is done and people have their house back the way they want it. I like the instant gratification of taking something really soiled or damaged and making it look nice again. 🙂We offer Senior Citizens and Veterans Discounts. 🙂
Reviews
Excellent and very efficient company. Will definitely use them again.
The company is a five star. Punctual,professional and excellent quality of work. Highly recommend.
Robbie and his nephew came and did a fabulous job of getting the stains out of my carpet. They both worked together well and got the job done right. Will definitely call them for my next cleaning service. VERA in the office also gets 5 stars for her excellent customer service.
They did an excellent job, demonstrating professionalism, friendliness, and a thorough explanation of their carpet cleaning process.
Pleasant and professional - quality job! I recommend them when you're in need!
Hello, I’m Martuise and the overall value was expected, respected, and well appreciated for the task at hand. The experience was great given Robbie and Bryan were great carpet professionals and assured me that my project was completed thoroughly, as well exceptionally swift.
They were able to come out the same day on short notice, which I appreciated. They were punctual and responsive, and the service was professional overall. However, the quality of the carpet cleaning was just okay. The job felt rushed, and it did not seem like much time was spent on detail or making sure the carpets looked as clean as possible. I’ve had other companies charge less, spend more time, and deliver much better results. Overall, it was convenient for a last-minute cleaning, but the quality did not meet my expectations.
Adrian was willing to meet my schedule, even on a Sunday. When I noticed a mark in the carpet and texted Adrian, he didn’t question anything, just scheduled a time to come look at it and get it handled. My 20+ year old carpet looks new!
The punctuality of Robbie and his team was immaculate. They are professionals who are experienced in what they do
The quality of work was well worth the value. I sincerely appreciate the punctuality and responsiveness - a truly professional experience.
I truly enjoyed Robbie and his daughter's company. They were on time and had all equipment and products ready to go. He explained the process in great detail and let me know the pricing up front so I had no other questions. All furniture was moved by them as necessary, and I will be using his services again in the future.
Very unprofessional! I called with questions/concerns about the work after he said we could discuss options for my issue. Instead of discussing the options he said he had, he laughed at me, refused to stop interrupting me after I requested to have a cordial conversation and when I told him I'd be leaving a review he threatened to sue me. I would think twice if you are considering working with this individual (Robby) and to his team. I certainly regret my choice. Very unprofessional! The initial quote over the phone was lower than what he ended up charging me once they were at the property. I called with questions/concerns about the work after it was done and he said we could discuss options for my issue. Instead of discussing the options he said he had when I called him, he laughed at me, refused to stop interrupting me after I requested to have a cordial conversation and when I told him I'd be leaving a review he threatened to sue me. I would look at this company's Yelp reviews and think twice if you are considering working with this individual and his team. I certainly regret my choice.
Mr. Fendlay was the first to reach out to me after I posted my job on Thumbtack. We booked for the very next morning! The crew stretched, cleaned, and sanitized the carpet. They have plenty of experience. I am about to reach out for more flooring needs!
I called this company to confirm my scheduled appointment for an estimate, however, I was told by Vera that they do not schedule appointments through Thumbtack, even though you can see in the attached picture the message I received from them. I don’t even understand why they bothered to message me. Perhaps their services might be great, I don’t know. I am giving them a poor review based on Vera’s poor customer service.
Highly recommend this local family business! Before we moved into our new home, Robbie and Team deep cleaned and stretched our carpets and they look and feel like new. Another plus is they also clean vents, which was another service they provided us to get us squared away before our move-in. Definitely knocked two birds with one stone! Thank you Forever Carpet!
did it the next day. Courteous, job well done, good clean up. reasonable price.
I had ugly concrete floors in my apartment, and they made it look like a home instead of a garage. Love it!
I hired this company to shampoo my steps (11 steps @ $2 per step) 2 bedrooms a hall and small living room (total footage approximately 1000 feet). I was quoted $208 for this cleaning service. However, I was charged $450 as indicated on the attached invoice. Who knew that deodorizing would cost extra …. Regardless I asked Rob (the owner) and his helper if they could lift my bed to remove an area rug that was under my bed. He said that it would not be a problem. During the removal of the area rug they ripped the rug and I gave them permission to cut it out from under the bed. This morning (over two weeks later) I looked under my bed not expecting to find that during their process they had literally broken the support wood beams under the bed. See pics!!! I was never told that valuable foundational footings and support legs had been broken. I would not hire this tricky vendor again. This breakage was truly hidden from me as I reached under the bed just to find the undercarriage of my bed had been destroyed. Do not hire this irresponsible vendor. Today I’m furious due to their lack of professionalism by not telling or showing me broken pieces that they destroyed while in my home! The pics are the broken wooden legs and broken busted support beam.
Excellent work cleaning and patching my basement carpet!
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Forever Carpet & Upholstery Cleaning & Flooring★ 4.5
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