Fortress Service

Frank T.Oct 2026

Very well done

Thumbtack customerOct 2026

Did not come prepared. Used two different colors of lamp chord, and the installation looks unprofessional.

Thumbtack customerSep 2026

I HIGHLY recommend this company. The most professional and quality work I’ve seen. Incredibly responsive, professional, and got the job done promptly. Alan and Mark did an excellent job, was very thorough, and made the whole experience easy and stress-free. I would absolutely call them again and recommend him to anyone looking for a great electrician! I could not be happier with the experience.

Daniel T.Aug 2026

I hired Fortress to replace two bathroom exhaust fans and install new 4-inch ducting to the roof. The technicians were able to complete the work and I appreciate the effort they put into getting the new fans and ductwork installed. However, there were several issues with my experience. After the installation, I discovered that the humidity sensor/control on the fan was not installed in the proper position, and I ended up having to correct it myself. I also had concerns about the final invoice. I was originally quoted for labor, and the final invoice included an additional for materials, including a protective attic suit and various installation supplies. Although I was told beforehand that materials would be additional, the $79 initially appeared as a combined charge without an individual breakdown. After I questioned it, the company explained what the materials were and where they were used. In the end, Fortress waived the entire $79 material charge and asked me to pay only the original labor amount, which I paid immediately. I appreciate them ultimately doing that. Overall, the technicians completed a installation and the company did resolve the billing dispute, but the sensor installation issue and the way the billing/review discussion was handled affected my overall experience. I think clearer communication about additional charges and better attention to the final installation details would improve the customer experience.

Thumbtack customerAug 2026

Fortress did a very good job, answered questions quickly and offered reasonable rates. I highly recommend using them.

Thumbtack customerJul 2026

I had these guys out to fix two light switches, in my hallway and in my bathroom. In doing so they also broke my bedroom light and fan switch. It’s been over a week and they haven’t fixed what they broke. ##update## They did come back and resolve the issue

Thumbtack customerJul 2026

Need to improve transparency in pricing.

Darryl W.Jun 2026

Hired Fortress to replace outdoor floodlights that had failed, with a new set equipped with a smart camera. Installation went smoothly, and they even returned at no charge when it turned out the camera portion was defective (through no fault of theirs). They also had a helpful solution for replacing other outdoor lights with those equipped with built-in motion sensors. I’d easily hire them again and recommend them highly.

Raul C.Jun 2026

Alan was punctual & thorough. He cleaned up any debris resulting from his work. He was cordial & attentive to detail.

Thumbtack customerApr 2026

Contacted them to fix some electric outlet issues. Quick response, next day service and decent price. Highly recommend!

Thumbtack customerApr 2026

I hired this pro for an interior bedroom door installation/repair project. The door work was started, but the trim portion was not completed. After the visit, I followed up multiple times by text to schedule completion. There were periods of multiple days without response. I was later told they would check their schedule and follow up, but I did not receive a confirmed return date and the job remained incomplete. After this review was posted, I was contacted and told they would not return due to concerns about the condition of the home. These concerns were not communicated to me at the time of service or during earlier follow-ups. This review reflects my experience: incomplete work, gaps in communication, and the project remaining unfinished.

Thumbtack customerApr 2026

Excellent job! Would highly recommend

Thumbtack customerFeb 2026

We hired Fortress Renovation to install 4 backyard lights and hook them up with 2 existing ones. They left 2 lights broken, pushed us to pay in full before finishing, and then the lights that were installed won’t even turn off. Spent 2 months chasing them down just to get ghosted over and over. When they finally agreed to come back, they tell us they need to charge for the service — completely going back on their word. I’ve used Thumbtack plenty of times and have never dealt with anything remotely like this. Do yourself a favor and hire someone else.​​​​​​​​​​​​​​​​ Here’s what happened: We hired Fortress Renovation to put in 4 new backyard lights and tie them into our 2 existing lights on the same switch. They came out, did the work, but 2 of the lights turned out to be broken. They said no worries, we’d order new ones and they’d come back to swap them out. But before leaving, they insisted we pay the full amount even though the job wasn’t done. We trusted them, so we paid. Almost immediately we realized the lights wouldn’t shut off. Like, at all. On 24/7. We texted the pro right away and their response was basically “that’s on you, you didn’t set up the smart light correctly.” These lights don’t even have smart controls. We tried to explain that but they just wouldn’t hear it and kept insisting it was our problem, not theirs. I reached out about 9 times over the next two months asking them to come back and finish the job — reinstall the 2 broken lights and actually fix the switch issue. Got ghosted or ignored constantly. No response to texts, no callbacks. Meanwhile we had to keep manually disconnecting the lights because leaving them on nonstop felt like a safety hazard. After weeks of chasing, they finally said okay, they’d come back. Great, right? Nope. On the actual day of the visit they suddenly tell us there’s going to be a charge for the service. Completely denied that they ever promised to finish the work for free. A total 180 from what was agreed on.

Thumbtack customerFeb 2026

We agreed on the price. But they charged extra $100 after completing the work and called it “nonnegotiable”. Also later we found that they broke one water pipe due to digging in the ground. But they never informed us. Not to mention they did not keep to the agreed time to arrive, did not work on the side project whose fee was included in the agreed price…

Thumbtack customerFeb 2026

Kevin was very responsive when he took the job. but after the job he stopped sponding. Never sent invoice after repeated messages . won't hire again.

Bob C.Jan 2026

I got a call back right way. The tech was on time and replaced my bad outlets with no fuss.

Thumbtack customerJan 2026

I was ghosted. He came to look at our issue, told us he would come back, and then ignored us on multiple attempts to connect with him. Huge waste of our time.

Mario Z.Dec 2025

Kevin was able to untangle the electrical wiring mess that someone else left behind. Now all lighting and outlets are working perfectly. Thank you!!

Shrayus G.Dec 2025

AVOID: Dishonest, Incompetent, and Refused to Honor Warranty Service: Govee Permanent Light Installation I hired Kevin based on his claimed expertise, but the installation was a disaster. He relied on weak tape rather than staples or clamps, causing the lights to fall off within a week. Despite my specific requests to use staples during the install and his return visits, he refused and simply applied more tape, which failed hours later. After two ineffective attempts to fix it, he stopped answering calls and eventually demanded an extra $199 to finally add staples—effectively charging me to fix his own workmanship that was supposed to be covered by a 1-year warranty. I ultimately had to hire a different electrician to fix the mess, which they did easily in a few hours. Kevin does not stand behind his work; save your money and look elsewhere.

Jun T.Dec 2025

Did a great job. Listened to our needs and suggested various options Finished the work quickly.