Foundation Repair of CA

Jennifer M.Jul 2024

Wonderful company wonderful customer service very prompt and efficient. I would highly recommend this company to anyone.

Nick W.Jun 2022

Good solid crew and responsive. Quite happy with the work. Missed a crack and are coming back out to address it so that’s a plus.

Amit S.Nov 2021

I hired this company to do the work in my front driveway that had cracks and unlevelled at several places. Sam came to look at it and gave me the quote. We discussed all the cracks and unevenness in my driveway and I asked him how the final finish would look and he even showed me some pictures of their prior work. Sam took pictures of all the cracks in my driveway. Even though their bid was the highest compared to some of the other contractors, they seemed professional and I decided to proceed with the work and gave him a check for a 10 percent deposit right away. But it was all downhill after that. Few days later he sent me the contract with a rough drawing of my driveway which to my surprise showed only 1 of the several cracks and only 1 area to grind instead of several. Their contract language also seemed a bit strange. So I sent him an email to clarify, explicitly asking that we had talked about all the cracks etc in my driveway but the contract drawing shows a very limited scope. He confirmed in the email saying that I should not worry about the contract language and drawing and that the work will cover the whole driveway including all the cracks and areas requiring grinding. It seemed a bit odd that he refused to change the contract but assured me everything will be covered. This is where I should have backed out but I decided to trust Sam and signed the contract. Then he told me that I will hear from the office in a few days to set the date for the project. But that didn’t happen and when I called Sam he kept asking to give him some time. Finally after more than 2 weeks when I had still not heard anything from the office, Sam gave me a date himself 3 weeks further out. Then a week later he sent me a text that he had lost all the pictures he had taken when he was at my home and if I could send him the pictures of my driveway. I sent him several pictures covering all the cracks. Then a few days later he called me again saying that the office had lost the deposit check I had given him and asked for deposit again by credit card on the phone. I did that and then the office sent me an email to schedule the work which was already scheduled by Sam earlier. All this should have told me how disorganized this whole place is or atleast Sam is. Another thing that shows how little knowledge Sam had about his own business was that for the date of work I asked him if there are any restrictions for using the driveway after the project and he said none and that the products are cured right away. This was important to me because I had another project in my home scheduled the next day that needed driveway access. But when the crew showed up for work they told me to give it up-to 48 hours, and I had to reschedule my other project the next day. But if you are thinking this is enough, read the rest. When the crew came to do the work, they of-course came with Sam’s drawing from the contract and planned to fix just that 1 crack and 1 grinding area. When I told them that the whole driveway had to be done, they were surprised and said they didn’t plan the time for it and also didn’t bring enough product to cover all that. And they called Sam to verify what I was saying. And to my surprise Sam initially refused that we had talked about anything to cover other than the contract drawing. Luckily I had his email where he had answered my question about the scope of work saying the whole driveway will be covered. Even then he debated what the whole driveway means and reluctantly agreed to do all the cracks in part of the driveway. But then the crew tried and told me that all the areas that Sam promised will be leveled could not be leveled with foam injection due to other limitations. Another example to show that Sam had no idea of what he was talking about when he came to give me the quote and is just a good salesperson. Crew also didn’t have enough product to seal the cracks so they did part of the work and scheduled another day to come back for the rest of the work. I was hoping that the same crew would come the next time and they would know what to do but a different crew showed up the second time and they again didn’t bring the right amount of product based on the scope of work in the drawing and I again had to explain the same about the confusion with Sam. At-least they agreed again to do the whole driveway. But the crew said that since they don’t have enough of the grey sealer that is required for my driveway, they can do it with another color that is only slightly lighter and the difference would be hardly noticeable. Once they did the work, the color was very different and looked bad. But they told me it will change and get darker in a few days. After a few days nothing changed and my driveway looked ugly with thick cracks filled with a very light tan sealant. So I called Sam again and he instead started saying that he is not going to do anything else now to fix it as he had already done more than the scope of the project which is not true as i explained above. It was his own laziness or incompetence or lack of memory or being disorganized that he didn't write the contract properly which caused so much confusion and frustration. Another thing that proves he is lying is that even when he lost the pictures he took and I sent him pictures again of all the cracks later, he could have said that time that all these are not covered but he didn’t because we had talked about covering all the cracks. And seriously who in their right mind would agree to pay him the money he was charging me for just one crack that he drew in his drawing. So maybe he thinks that his clients are some dumbwitted unintelligent people whom he can easily take for a ride. He then even said that the contract does not talk about what color to use and he didn’t promise anything about how the driveway will look as long as the cracks are sealed. Again he was referring to the same contract which he had himself asked to almost ignore in his email to me earlier. He had even shown me the picture on his phone when he gave me a quote about how the cracks will look with the right color sealant. And even in my driveway the part they did the first time with the right grey color blends well with the concrete. But the very light color they used the second time looks ugly. So they should have used the same grey color for the whole project but it is because of his incompetence that the crew always showed up unprepared with the right amount of supplies. Sam then even started giving excuses that the grey color is backlogged and unavailable which is also not true because his crew had told me that they were just unprepared. And even if the right product is backlogged, why should he even take up the project in that case that required the product that he didn’t have. So long story short, after 4 months of dealing with this company, thanks to the incompetence of Sam, I have a driveway that looked uglier than I had before and being told by him that he has done me a favor to do the full work as promised.

Keena C.Oct 2021

From start to finish, Foundation Repair was patient, thorough, responsive and professional. They provided clear expectations of what work they would do and how to prepare. Plus, once on site they helped identify a plumbing related issue that we were not aware of. Would highly recommend!

Tim J.Sep 2021

The work was sub par to say the least. The driveway cracks were not filled completely and they were not able to lift the concrete as promised. Took months to get change orders completed. I would NOT recommend this company for anything

June B.Oct 2020

Professional and respectful

Luke T.Aug 2020

Great company.

Naveen K.Aug 2020

Their quote was very reasonable unlike other companies in this space. Also, it looks like the person who visited my house to see the problem is apparently a sales person who is a bit slow in communication, although knowledgeable. Sending a project manager instead would make it easier to discuss the problem better and agree on a solution faster.

Prashant S.Jan 2020

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