Very disappointed with the communication and overall experience. On more than two occasions, Tristan and his wife, who handles scheduling, gave me specific time windows when they said they would arrive—and they did not show up during those windows. I was given several different excuses, including his wife’s car breaking down, rain expected the following week, and the explanation that there was a new business owner. Regardless of the circumstances, the repeated missed appointments and lack of reliable communication were extremely frustrating. I wish I had never contacted this plumbing company. Based on my experience, I cannot recommend them.
Garza's Exact Service Company
- 21 hires
- Based in New Braunfels, TX
- 2 employees
- Background checked
About Garza's Exact Service Company
Master License ✅ Insured ✅ Garza's Exact Service Company is a small company with big aspirations to offer the best plumbing service around. Owned and operated by a local family; built on faith, hard work, and treating every home like our own with over 10 years of experience in our industry. Providing the exact service and answers you've been looking for- no guess-work, just simple plumbing services and work you can depend on.
Reviews
There’s wasn’t actually anything to be repaired but technician still showed up and took a look and gave some advice on how to maintain in the future.
Titian was really pleasant to work with. He is intent on doing quality work and was thorough above and beyond expectations.
Our kid flushed a toy down the toilet and we got help immediately.
Still can’t believe the responsiveness! We were having a late evening emergency and Garza got back to us within 15 minutes of our reaching out! Super nice guys came out and issue was fixed before bedtime! We are extremely grateful.
Came out for an overflowing yard drain, traced it to my neighbor's hose left running, and didn't charge me a cent, honest and thorough, I'd call them again.
Tristan was incredibly professional and knowledgeable. I had a persistent waterline leak for several days. Despite being fully booked for the entire day, he managed to stop by that evening to assess the issue and worked tirelessly until 10 pm to pinpoint the source of the leak. The following day, he and his team upgraded the water line from the sidewalk to the location of the leak. Overall, he did an excellent job, and I’m thoroughly satisfied with the outcome. I highly recommend his services to others.
Tristan was really knowledgeable and he helped a great deal with the issue .He was very punctual and he has excellent communication skills .
Triston was the best plumber I have ever hired. He was honest, not trying to upsell me on products. Primo quality work!!! Hire him! You will not need disappointed.
Had a great experience working with Garza, would recommend to home owners.
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Garza's Exact Service Company★ 4.8
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