Was late but did diagnostic and helped with issue no problem.
Geeks On Site
- 114 hires
- Based in New York, NY
- 24 years in business
- 201 employees
- Responds in about 5 minutes
- Background checked
About Geeks On Site
Geeks on Site has been a leading computer repair and technology service provider since 2002. We provide expert support for a wide range of technology needs, including computer repair, slow performance, software problems, virus and malware removal, Wi-Fi and connectivity issues, device setup, troubleshooting, TV mounting, smart home installations, and more. We proudly serve customers throughout the New York City metro area, including all five boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We also serve Nassau County, Suffolk County, Westchester County, Rockland County, and nearby areas of Northern New Jersey, including Jersey City and Newark.
Reviews
The tech fixed my 11 year old printer He was wonderful I will use you again if necessary
Geeks on Site was unable to give me an accurate estimation of when the pro would arrive; I pushed for a 2-hour window, vs. 4-hours, which seemed reasonable, and the pro did not show up within the established 2-hour window. Further, the pro was unable to help, but was also unprofessional in manner, appearance, and communication, and was not able to fix our issue. Thankfully, Geeks on Site does not charge if they are unable to fix the issue.
Great.
I am really satisfied with my bargain that you gave me. It didn’t take more than fifteen minutes to get the job done and done well
The person who came to fix my printer was very nice, but he did not know how to fix a printer. He updated my computer and then just did head cleanings, same as I would do and had done, and then told me to get a new printer. The fact that I was charged $209 for this is not right. I would never hire them again.
Have more than one technician available they have one tech technician available. I made time for him and then they said he could not come. Can you come tomorrow? No, he cannot come tomorrow because I don’t have the same time. I lost facing the company and I demanded a refund which I’m still waiting for.
Actually show up for the appointment, or at least call to cancel. They were supposed to be here between 1-3. I didn't get a call that they were cancelling until after 4 PM.
The technician is very good. He diagnosed the problem and offered the right solution.
Geeks on site was pleasant, articulate and was able to fix the problem promptly. Perfect!
Didn’t show up first day, promised second time that they would have a backup just case. Never showed, I called them and they said not coming and no backup either! Wasted 2 half days from work, zero stars and better get my money refunded !!!
very professional guy ,waiting for finish the job
The overall service was not satisfactory. We have a desktop printer that needed to be fixed. They charge you $159 dollars an hour whether they fix it or not plus $50 for booking the appointment. They came and spent an hour on it, said they needed to order parts that were supposed to be delivered in 24 hours. We never received the part. The technician told them he asked us to order the part. Never telling us what parts need to be ordered and where to order them from. Each time I called, I was on put on hold for large amounts of time. Long story short, they wanted to charge $600 for the parts plus the $159 an hour for them to come back and install them. Not to mention, they said the part won't arrive for 10-15 business days. We decided not to go forward with them. They charged me the $209 for when they came to look at it and the booking fee and another $159 for I don't even know what for because they only came once. They are more concerned about money then completing the jobs. I would not recommend this company to anyone. Communication and service is terrible.
The technician was late and was constantly using his phone instead of working on the problem as if he was trying to make the visit last longer than the agreed 2 hour window so we could have to pay more. In the end, the technician did indeed solve our problem within the 2 hour window
If you're going to charge a customer for sending a technician to fix their issue, MAKE SURE THE TECHNICIAN CAN ACTUALLY FIX THE ISSUE. My printer still has a paper jam issue with no paper jam insight , I spent $149 for an hour to take apart the printer, but l STILL HAVE NO PRINTER. TALK ABOUT PAYING FOR LEGAL FRAUD.
The technician assigned was prompt, courteous and personable. Explained everything to a tee. Reinstalled the Windows operating system and spoke on backup scheduling. Highly recommend this company.
Prices to high !!!! And then a $50 service call fee never spoke to him on phone high way robbery!!!
They probably are OK with local customers but it was awkward dealing with a Florida firm on a small technical job. Very poor communication. That's on you.
They helped me remotely but were not able to fix my computer. The tech believed the computer was not able to be repaired and I needed to get a new one. I was able to get the PC repaired by a different tech in person. The CPU was the issue.
By not sending someone out who doesn't inspect my computer, complete waste of money, I want a refund, if i specify I have a mac, then a mac specialist should come and inspect my computer. Geeks on sight, should never have accepted the job, because they are not qualified to service the computer i requested service for.
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Geeks On Site★ 4.5
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