They took my money for a service they never provided. I called to cancel a scheduled appointment, expecting the appointment to be canceled and my payment refunded. Instead, the sales representative looked for ways to avoid issuing a refund for a service that was never rendered. The customer service representatives were also rude, dismissive, and unprofessional throughout the process. This is unacceptable business practice. Customers should not be charged for services that were never provided, and cancellation requests should be handled professionally and fairly. I would not recommend this company based on my experience.
Geeks on Site
- 50 hires
- Based in Los Angeles, CA
- 24 years in business
- 201 employees
- Responds in about 5 minutes
- Background checked
About Geeks on Site
Geeks on Site has been a leading computer repair and technology service provider since 2002. We provide expert support for a wide range of technology needs, including computer repair, slow performance, software problems, virus and malware removal, Wi-Fi and connectivity issues, device setup, troubleshooting, TV mounting, smart home installations, and more. We proudly serve customers throughout the Los Angeles metro area, including Los Angeles County and surrounding communities. Our technicians assist customers across Los Angeles, Santa Monica, Beverly Hills, West Hollywood, Pasadena, Glendale, Burbank, Torrance, Long Beach, Culver City, and surrounding areas.
Reviews
Spent the time to diagnose the issue. He not repair it due to the cost of repair vs buying a new printer.
Get people who are familiar with Apple iMac's. The tech, while nice, DID NOT KNOW APPLE COMPUTERS. $295 for one hour's work!!!
Show up or at least communicate you are not coming.
Excellent experience. Helpful and caring scheduler and a very kind skilled technician.
Having one pro stay with the client until problem is resolved. In five hours on phone with three different sets of people a third-party person taking the call and three different tecs relaying instructions of things they wanted me to do) the problem was still not corrected. Had to request a local independent Tec be sent out the following day at an extra cost of $70.00 to finally correct my problem. Not impressed with Geeks on Site.
Tech was good, communicated well, explained what he was doing and what he could not do. Very satisfied.
No resolution or true problem/solving - to set up multiple monitors with laptop. Very disappointing service.
First, they walked me through the process. Next, they worked well into the early morning without charging more! And finally THE COMPUTER WORKS!
Did not do anything stop sending email
Services
Geeks on Site★ 4.5
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