Did not use their service but felt they deserve a shout out because of their fast response and professionalism. Will consider them for future projects.
Geeks on Site
In high demand
- 70 hires
- Based in San Francisco, CA
- 24 years in business
- 188 employees
- Background checked
About Geeks on Site
Geeks on Site has been a leading computer repair and technology service provider since 2002. We provide expert support for a wide range of technology needs, including computer repair, slow performance, software problems, virus and malware removal, Wi-Fi and connectivity issues, device setup, troubleshooting, TV mounting, smart home installations, and more. We proudly serve customers throughout the San Francisco Bay Area and surrounding communities. Our technicians assist customers across San Francisco, Daly City, South San Francisco, San Mateo, Oakland, Berkeley, Alameda, San Rafael, and nearby areas.
Reviews
Maybe start with just showing up to appointments
My computer was not fixed the first time geeks was out. And now you want to charge me $50 to cancel tomorrow's appointment. I was told by the technician that called (on 9-14-26) to schedule my second appointment that I had until 5 pm today to cancel with out accruing any additional fees. When I scheduled my first appointment for 9-4-26 I was also given false information by the woman from Geeks that called me on 9-4-26. Not reputable.
This may be the very first review I have ever left in my life, and I am compelled to do so because of the extremely unsatisfactory level of service I received from this group. I would caution anyone considering using them to please review other options. Nearly every aspect of my experience with them was problematic or unsatisfactory. The scheduling of my appt was uneventful. However, the tech that was assigned and sent to me was incredibly unqualified for the task. His knowledge of computers seemed very limited and he was not at all able to diagnose any issue I had. His first proposal to address my slowing fan speed and an increase in slow performance from the hard drives and low memory was to check the Internet speed. I was forced to end the session early, after about 10-15 mins and without any resolution to my issues, though I still offered and did in fact pay for the full service. I immediately filed a complaint and requested another technician to come to address my issues. It was only a week later, after my request needed to go thru approvals and reviews, was I informed that Geeks on Site would not charge me for another visit and send out another technician. I was not given a time however, and had to call a few times to get a confirmation of when that tech would come out. A few days later I was notified that the tech would be out the very next day, already slightly inconvenient, Then on that day, I was informed the technician could not make the appointment and I was forced to reschedule. I did so. And then again, I was notified that the technician could not arrive as scheduled, and to just make another appointment. Perhaps I would have if I had not been leaving and away from my house for a significant amount of time, I had wanted to address this issue before I left, and a few weeks of trying to get this done with them was insufficient. I have given up and chosen not to pursue the lost money I paid, for in effect, 10-15 minutes of useless recommendations and a significant amount of time wasted on the phone and rearranging my schedule for a service company that either 1), is horrible operated or 2) does not care about its customers or perhaps both.
Fix the problem
Our service person said computers weren't his forte. He did well setting up out television, but not the same story with the computer. You listed Mike's, and I had used him in the past and he was excellent and well prepared. This guy I felt was hard to communicate with him, he didn't seem to understand what I wanted, and googled my questions because he didn't know the answer.
Had two people cancel on me in back to back days. Called customer service and he told me it happens quite a bit and I should look to go with someone else.
Work quality excellent. Although they had to change the appointment day a couple of times they kept me informed.
The tech did everything I required in a timely manner.
The technician was extremely knowledgeable and very professional, definitely will contact again if I ned another computer service.
One price was shown at first and a much higher price was given. I did not hire this firm
We needed a tech to come out that same day and Geeks on Site was able to schedule an appointment for that same day to help us out. The tech arrived on time and completed the work and explained what he was doing and what the problem was. It was a quick fix and we were up and running with no problems.
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Geeks on Site★ 4.7
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