Hello: It was a waste of my time and the geek expert's time. I explained initially that my macbook wont start. The expert tried all the things I already tried. Then end result is there is no diagnosis. So I'm out $167 or whatever. This might work for someone with a unplugged cable, or printer setup issues. But for a macbook pro that doesn't start, Geeks OnSite couldn't handle it. Solution: Make it clear that the expert won't do more than I already did. No tools, no attempt to look at the battery, etc. Just make it clear, so I won't waste my money and time. This service is good for someone with a bad cable or unplugged printer. Nothing more complex. Happy Friday, Thanks, Amre Here's a photo with the serial number, so an expert can look it up, etc.
Geeks on Site
- 100 hires
- Based in Hamilton, OH
- 24 years in business
- 201 employees
- Background checked
About Geeks on Site
Geeks on Site has been a leading computer repair and technology service provider since 2002. We provide expert support for a wide range of technology needs, including computer repair, slow performance, software problems, virus and malware removal, Wi-Fi and connectivity issues, device setup, troubleshooting, TV mounting, smart home installations, and more. We proudly serve customers throughout Hamilton and surrounding communities in Butler County and the greater Cincinnati area. Our technicians assist customers across Hamilton, Fairfield, West Chester, Liberty Township, Oxford, Middletown, Monroe, Mason, and nearby areas.
Reviews
Don't cancel the appointment twice and then drag their feet on refunding my money. Very polite on the phone but disappointing after the 2nd cancellation. I didn't want to go for three! And still waiting on the refund of $295. Called today and the gal said she was working on it.
My technician was very helpful. I only regret that I didn’t get his name. Also sorry I didn’t personally give him a tip. Is someone able to locate the technician who came to my house today?
Needed help transferring data and just organizing some data. The pc was very old and I was at a loss, they came on time I didn’t have to wait around for them, super respectful and my dogs loved him; which rarely happens. He got it all figured out and just grateful he taught me what to do next. Will be continuing to work with them, already have the next project planned. I would recommend to anyone who needs timely concise help.
Technician was great and did everything I requested. I was initially charged an extra $25 for a subscription service despite the fact that I repeatedly told them that I did not want any recurring fees. The did eventually remove the fee from my credit card after I phoned and complained, but not until I threatened to leave a bad review.
They Rescheduled twice. Never showed up the third time. Tried to charge me a cancellation fee. Took an hour on the phone to request a refund. Terrible.
The final result was good but there were too man glitches along the way.
Bait and switch. Never again. Set appointment and they didn’t show up.
After I explained my problems, hey made an appointment with me for the following day at noon. I had explained to them that I REALLY need my PC fixed as I had been working on a project for a couple of weeks ,and was to present it Sat. I was deathly afraid that I wouldn't be able to recover my work if it wasn't fixed. No one showed. No one. They called and left me a very poor message saying that they didn't have any technicians in the area and too bad for me that I had trusted them to come and fix my PC. I cannot give a lower grade than terrible. How 'bout REALLY fucked up? Don't count on or use these guys, They ae liars.
Was able to solve problem other co. Couldn’t, great personality.
Was unable to fix printer. Deciding whether to repair with new part or get a new one.
They came to our office on site.