I would not recommend this moving company based on my experience. If you are considering hiring them, I encourage you to do your due diligence and compare other companies before making a decision. I only chose this company because my usual movers were fully booked and I needed to move within a week. They had good reviews, so I hoped for the best. Perhaps I was simply unlucky, but unfortunately, my experience was far from satisfactory. The movers arrived on time, which was a positive start. There were two movers, which seemed reasonable since I had already packed everything and they mainly needed to load and unload the truck. However, the problems began almost immediately. While I was upstairs, I heard a loud thudding sound against the tile floor. When I looked, I saw one of the movers bouncing a dolly up the stairs rather than carrying it. Given that the tile is approximately 100 years old, I was understandably concerned. I immediately spoke to the lead mover and asked him to stop. Unfortunately, several tiles that were already showing signs of cracking were further jarred in the process. There was also noticeable damage to the walls, with black scuff marks in several areas, including the staircase and hallways. The hallways had plenty of clearance, so I was disappointed that the walls were scraped in the first place. They also left the house messy, with empty plastic wrap, water bottles, and tape scattered around. The plants were loaded last, and they were handled carelessly (when the truck door was lowered, it snapped a branch off a very fragile tree). No one acknowledged the damage. At the new house, I specifically asked the movers to be careful when bringing items through the gate because the exterior had just been re-stuccoed. Despite this warning, they struck the side of the gate opening and chipped off a piece of the fresh stucco. They did not mention the damage, and I only discovered it after they had left. There were other issues as well. Some furniture was left wrapped in tarps or plastic, and when they reassembled two beds, they failed to install the support slats properly. As a result, when we sat on one of the beds, we fell straight to the ground. Boxes that were clearly labeled with their intended destinations were also placed in the wrong rooms. For example, boxes marked for the garage ended up in a bedroom. Overall, the work felt careless. Based on previous moves involving a similar amount of belongings, I expected the job to take approximately five to six hours: around three hours for loading and two hours for unloading. Instead, the move took 10 hours, resulting in a much larger bill than I had anticipated. When I went to pay the lead mover insisted on cash payment, even though the website says they take credit cards (I needed to pay this way due to the larger final total). Given the experience, I decided not to leave a tip, which clearly upset him. He responded by storming off. After discovering the damage and other problems, I tried contacting the office, left messages and never received a return call. After many attempts I finally reached someone who answered was unhelpful and somewhat rude. I took some time and considerable effort to get the matter resolved, but I will give the company credit for ultimately addressing the claim and reimbursing me for the repair costs. While I appreciate that the company eventually reimbursed me, the overall experience was extremely disappointing. Between the careless handling of my belongings, damage to both properties, improper furniture assembly, misplaced boxes, excessive time spent on the move, and the difficulty communicating with the office, this was not the level of service I expected. I strongly encourage anyone considering this company to do their research and compare alternatives. Although they may have positive reviews, my personal experience fell well below expectations, and I would not choose them again.
G.O.A.T Packing & Moving LLC
- 37 hires
- Based in Lemon Grove, CA
- Responds in about 4 hours
- Background checked
About G.O.A.T Packing & Moving LLC
At G.O.A.T. Packing & Moving, we offer professional movers for packing, moving, and dump services, giving the greatest of all time moving experience. This is a great space to share our journey, introduce our team, and highlight the exceptional moving services we provide. We take pride in our commitment to delivering top-notch moving solutions that stand out from the competition
Reviews
JJ and Ed we great. They took care of all our items and were so professional and helpful. They did an amazing job putting our entire house into one truck and moving it all so quickly.
JJ and James were awesome. Careful, respectful and very helpful. Moving is stressful but they took all the stress away.
Alex and Ed were punctual arriving right at the scheduled start time. They were overall professional, but didn't have a sense of working with urgency and seemed to take their time. They also forgot to pack a heavy piece of furniture.
We had the best experience ever with these movers! They were extremely efficient and caring with all of our belongings we would definitely recommend their services!
👍
Had a lot of stuff after a big move into a smaller place. The guys responded fast, gave a fair price and got everything out quickly.
Extremely helpful and efficient