Hired Gold Star to do an assessment report which was required for my insurance renewal. Alex came and did the assessment but didn’t include contractor license information which I advised upfront was required. Instead of telling me he was not licensed, and therefore could not add that to the report, he just didn’t respond. Lacks complete professionalism.
Gold Star AC & Heating Service
In high demand
- 125 hires
- Based in Los Angeles, CA
- 9 years in business
- 10 employees
- Background checked
About Gold Star AC & Heating Service
Our company has been proudly serving Los Angeles and the surrounding areas for 8 years. During this time, we have established ourselves as a reliable and professional air conditioning and heating service provider. Because of our experience and top quality service, we are chosen by many customers in the area. Our technicians have extensive experience in servicing, repairing and installing a variety of air conditioning and heating systems. We are proud to have successfully completed over 15,000 repairs and installed over 5,000 systems, bringing joy and comfort to our customers. Our story began on April 16, 2016, and since then Gold Star AC has continually grown and evolved, striving for excellence in everything we do. Our superior customer service and commitment to customer satisfaction is the driving force behind our company.
Reviews
Hired Gold Star to do an assessment report which was required for my insurance renewal. He came and did the assessment but didn’t include contractor license information which was required. After several attempts, he just didn’t respond. I don’t think they are licensed contractors.
November 2024 - initial review has been updated below. BEWARE!!! Very responsive. Work completed on day of call. Purchased the Williams Wall Furnace I requested and installed on day of. Threw in new thermostat with no additional charge. Cleaned up all debris. Very competitive price. Highly recommend if you need responsiveness. Dec 13, 2025 Update: Socal Gas did a routine safety check and said a shut-off valve was not installed ("Bypassed Spill Switch") ,so the heater would be unusable until one was installed. Alex said they changed the rules since it was installed November 23, 2024. I checked and on January 1, 2023, the current 2023 Los Angeles County Mechanical Code went into effect, adopting the 2022 California Mechanical Code (CMC). This code mandates that vented wall furnaces be "listed" and installed according to manufacturer specifications, which inherently require spill switches for draft-hood equipped units. Alex said he would address the issue on Wednesday, December 17th at 10am and didn't show up. I chased the next day on December 18th and he said his technician called but we had not received any call. On December 20th, he said he would send a technician soon and said all was good was installed. The system has not been touched since he installed it. Socal gas was called to check to light the pilot this winter. Alex failed to respond further.
Called about a repair. He got in touch with me. The whole time had horrible attitude and unprofessional tone. I told him I had found somebody already and he hanged up
ALEX had a great response time within 10 minutes he responded and scheduled an appointment to come out at 7pm. He was able to assess the problem and repair it in a timely manner. He was very professional and kind. His services come with a warranty.
Needed my AC repaired asap due to a leak. Alex reached out to me right away at 9pm. He came and identified the problem and solved the issue. Professional and straight to the point.
Alex was great. Professional and mindful
Don’t book these guys they never show up and gives you an attitude when you call and ask when they will show up. Wasted my afternoon waiting for them and felt u comfortable on their service. Weird people.
This is the only AC company to call, absolutely quick and conscientious
Efficient and friendly
Thankful for coming in on a very hot day. Great job fixing the issues we had with the HVAC system and trouble shooting the problems. Motor went out and was replaced as well!
So professional and quick and great at problem solving thankyou!!
DO NOT HIRE THIS COMPANY! THEY WILL RUIN YOUR SYSTEM AND LEAVE YOU WITH A MESS! I cannot express enough how terrible my experience was with this HVAC company. I called them in for what should have been a simple maintenance check, but they left my entire system in worse shape than it was before they arrived. Not only did they misdiagnose the problem, but they also managed to damage the wiring in my unit and, to make matters worse, they didn’t even bother fixing it. They just packed up and left without a word about the destruction they caused. When I tried to contact them about the issue, they were unresponsive and acted like it wasn’t their problem. The technician had a total lack of professionalism, zero accountability, and absolutely no concern for the damage they did to my system. Now, I’m left with a non-functional HVAC system, additional repair costs, and a nightmare of a situation that could have easily been avoided if they had done their job right in the first place. This company is the definition of incompetence. Save yourself the time, money, and stress, and hire someone else who actually knows what they’re doing. Absolutely unacceptable. One star is far too generous for the mess they left behind.
I scheduled 2 appointments and they didn't show up or call for either of them.
They are a scam and a complete fraud. They came, charged me before job and didn’t do anything they said they would. I can’t believe thumbnail has them verified on this app. My air never got cold and nothing they said they did was true. My Freon tank is a 4.5 and they charged me for a 6.5. They never even filled it as I had to ask another co. To come to assess what’s going on. When I made another appointment with them to fix it. They waited till the end of the time window to say I never confirmed my appointment when I asked their eta before the time window started. 5 hours is a long time to wait for them to scam me again.
I was NOT a fan of their work. They quoted by $1500 to do a job, saying that the part cost $800 and the labor was the rest. I found the part online for $220. Once I replaced the part, my AC was still not working, which leads me to believe that they didn't correctly diagnose the issue. When I asked them to explain what was going on, the guy didn't really engage. I paid him $50 for an overpriced quote, and I felt led astray. I would not hire again nor recommend.
Onsite and issues diagnosed within 5 hours of request. New motored ordered and installed in less than 24 hours. Will be using Alex for all our future HVAC needs.
These guys were great! I had a ductless system that needed to be replaced, and they were able to give me a very reasonable quote and replace the entire system the next day. The guys were very nice, courteous and professional and got the job done quickly. Would definitely recommend.
Very fast and good service , good price , Alex did good job
Great job to find a problem and fix it accordingly. Thanks so much for the great service and communication
Services
Gold Star AC & Heating Service★ 4.0
Check availability