This was my first time ever hiring a cleaning service and I am extremely disappointed. I scheduled this appointment two weeks ago because I wanted my home cleaned after the holidays. After waiting all that time, I received a call forty minutes before my cleaner was supposed to arrive at ten in the morning telling me that the scheduled cleaner could not make it. They then attempted to push my appointment to Wednesday, which was unacceptable after such a long wait. The only positive part of the experience is that they were able to send someone out at one in the afternoon. However, if the person they sent was not capable of performing a true deep clean, then they should not have sent her at all. That is the major issue. I paid for a deep clean, and the person sent was not equipped or prepared to complete the service properly. The cleaner did not bring the required supplies for the job. The deep clean includes cleaning the inside of the refrigerator and the inside of the oven, yet she arrived without oven cleaner or the products needed to complete those tasks. My baseboards were not cleaned, the corners of my rooms were not vacuumed, and I had to walk through each room pointing out obvious things that should have been done without direction. For the first hour and a half it felt like she was simply stretching time, and only after realizing this was a deep clean did she move with more urgency, but the results still reflected a lack of skill and thoroughness. My home is a one bedroom with a den, and it was not dirty enough to justify four plus hours of work, especially with the additional forty five dollar charge after three hours. For a professional company, this entire experience was frustrating and unacceptable. I should not have to correct or guide a cleaner on basic tasks when I am paying for a deep clean. Based on this experience, I will not be using this company again, and I cannot recommend them to anyone seeking reliable, capable cleaning services.
Green Harmony Cleaners
- 14 hires
- Based in Philadelphia, PA
- 1 years in business
- 25 employees
- Background checked
About Green Harmony Cleaners
Green Harmony Cleaners transforms your home with eco-friendly cleaning services you can trust. As a family-owned business, we're fully insured and both Google Certified and Guaranteed. We take pride in our thorough approach, completing a final walkthrough with you to ensure your complete satisfaction before we consider any job finished.
Reviews
Green Harmony absolutely executed the ability to deliver more than just a standard and deep clean, they afforded me peace of mind. Thanks again, Walt!
Very arrogant and not genuine
They responded promptly with a quote and it sounded reasonable, and I agreed to hire them. However, the actual work is for a future date so I cannot comment on their performance at this time.
Not only this but add to the bill thing that were not done completely right off
The manager was very responsive and the cleaners did an excellent job on my move-out clean!