The team did a solid job with the actual diagnosis and repair work. The inspection phase was detailed and professional. However, I was disappointed by the material costs. A substantial amount of excess material was billed and ended up going to waste, meaning the material charges could and should have been managed much more efficiently to lower the final bill.
Grout Medic Of Decatur
Great value
- 96 hires
- 37 similar jobs done nearby
- Based in Atlanta, GA
- 4 years in business
- 3 employees
- Responds in about 25 minutes
- Background checked
About Grout Medic Of Decatur
At The Grout Medic we believe in keeping things simple. Our promise to you is that we will bring your grout and tile back to life through the work we perform on it. We are a tile and grout cleaning company dedicated to delivering only quality results and customer service. When you contact The Grout Medic, you should expect proven and trusted experts who will know what they are doing, who will treat your home as if it were their own, and who will provide a level of customer service to delight you. From your first contact with our company, throughout the work, and every time you need us for professional tile and grout cleaning, grout repair, tile repair, grout sealing, tile regrouting, tile replacement, water damage repair, and related tile & grout contractor services, our focus will remain to make the spaces on which we work, once again, beautiful.
Reviews
I had a great experience with Grout Medic of Decatur. The team was professional from start to finish, showed up on time, and worked very efficiently. They did an excellent job—my grout looks brand new—and they kept everything clean throughout the process, which I really appreciated. It’s not always easy to find a company that delivers both quality work and professionalism, but they definitely exceeded expectations. I would absolutely recommend them to anyone looking for grout or tile work done right.
The guy who did this grout work was very quick yet very thorough and it is working great.
Grout Medic did an amazing job of restoring my shower. Could not recommend them more!
The whole experience was easy and stress-free, from the visit for the estimate to the actual work. Hans Martinez did my grout and caulking work in my bathroom and did a great job. I will be referring my friends to the Grout Medic of Decatur and Hans!
Great experience working with Grout Medic and their associate Hans who did the complete regrouting of one of our bathrooms.
Fisayo came in and did excellent job completing grout work repair for my bathroom. He was very professional over the phone explaining how scope of work would completed and did it in timely manner.
Hans from Grout Medic of Decatur came out to fix some broken tiles in my shower. The job he did was immaculate! My shower looks brand new again, perfect tile placing and the grout was a perfect match. Will definitely be hiring them again for any future tile jobs.
I had a wonderful experience with Grout Medic of Decatur. From initial quote and assessment through installation and completion, the quality of work, professionalism and expertise were outstanding! Highly recommend! My shower floor repair looks great!
From the inception, the experience was impeccable: Fisayo’s initial assessment and subsequent quote. He didn’t try to upsell me on work not required. KJ and Ian’s skills, cleanliness to the work area and beyond; their amazing customer-facing skills. All in all, a beautiful and rewarding experience.
They did an excellent job with my master bath and guest bath. The team were knowledgeable and answered all my questions and concerns. Would definitely hire them again in the future.
I contacted the Grout Medic of Decatur on Thumbtack, looking for someone to get my bathroom shower areas x 3 look clean and nice. The owner was very responsive, he asked for photos and reached out to me the next morning to patiently discuss his services and what I might need. He got me scheduled, his technician Brian showed up on time and was very polite and respectful. They both worked on my bathrooms for about 6-7 hrs and left me a very happy customer!! My showers were steam cleaned, grout cleaned, replaced if needed, sealed and colored. The areas needing caulk were also re-caulked as needed. This was a great investment, money well spent!! Check out some before and after pictures!
I appreciate the professionalism and quality work. I'm quite pleased with the outcome of this project and will definitely come back to you guys for my next project. Thank you!
I found Grout Medic of Decatur on Thumbtack, and they were the first to respond and were very communicative on details of fixing my grout cracking issue. They quoted a price and within a week, Hans completed an excellent and professional job on regrouting, recaulking and sealing my shower tiles. My experience is very positive, and would recommend!
Hans has done a good job for my bathtub and basin.
KJ and Hans were amazing!! From the moment KJ walked in the door to do our initial estimate to when Hans left after the completion of our project. We had some tile that needed regrouting in our shower and some needed to be rebonded to the subfloor in the kitchen. We were just hoping to salvage the kitchen floor the best we could but it looks like we have a brand new floor!! Hans rebonded our floor and then color sealed it. This is definitely a company I would highly recommend and reuse in the future!!!
I enjoyed my interactions with the grout medic team from receiving the estimate to job completion. They delivered on their promise. My technician was on-time, steam cleaned my shower and resealed the grout lines. He also took some time to educate me on maintenance of the space after the job was completed. I couldn't be happier with the outcome of the job. I will definitely be using them again for my future bathroom projects.
I found my experience to be highly unprofessional. Repeatedly setting expectations and not meeting them. The owner sent me a quote after looking at photos and stated that he was confident in his estimate because he can “tell the dimensions based on counting the tiles in the photos.” I asked him if it would be better for someone to stop by, and he did not think that was necessary. An agent followed up with me after a few days to ask if I had questions. At that time, I made the decision to get an in-person estimate. The biggest problem I noticed was misinformation being provided. KJ pointed out about 2-4 tiles that could use rebonding (glue). And we specifically discussed that he would offer this as a “separate add on” so that I could decide if I wanted to go with this option based on the price. Ultimately, the floor tile work was all clumped into one in the quote. If one is going to send the quote 3 days later, I suppose it’s hard to remember everything that was discussed. KJ told me that I would receive the quote by the end of the day or tomorrow (Saturday). Followed up with him on Saturday and crickets. I was informed later that they don’t work weekends - well, don’t set expectations that you cannot meet. My biggest problem and apprehension came when I found out about rebonding from other companies. KJ explained the process they use for rebonding (lift, scrape, etc.) but never once asked me if I had spare tile incase they cracked in the process. That should have been the first question. The quote he ultimately sent me was 35% higher than the original quote. After the setbacks - not receiving the quote on time, the quote not following the pattern that was discussed, and then the quote being much higher than before, I disregarded this company completely. Before I made my final decision, I thought of reaching out to them to give them a fair chance and discuss these concerns. The owner who was once confident in the quote he sent and didn’t think an in-person estimate was needed, rescinded to “we have to rely on the in person quote because the measurements are in person.” I then spent an hour on the phone with KJ (the in-person estimator) and he told me that he will be sending me the updated quote by 8 pm. Once again, nothing, and then an explanation that the owner will call me the next day to explain. No quote and no phone call. Then after yet another message from me_ they resend me the same second quote. No respect for people’s time and no professionalism. Totally disappointed in my experience.
This work was AMAZING!! My shower looks like it has brand new tile. The customer service was so pleasant. KJ was knowledgeable about everything and gave me times on how to maintain everything during my daily cleaning routine!
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Grout Medic Of Decatur★ 4.9
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