Overall good experience.
Guardian Home Experts -Heating, Air, Plumbing
Great valueLicensed
- 1,134 hires
- Based in Cartersville, GA
- 7 years in business
- 31 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Guardian Home Experts -Heating, Air, Plumbing
Meet or Beat your in hand HVAC replacement quote! 0% Financing Available with credit approval! Quality Work, Quick Service, Exceptional Value... Guaranteed! 25+ Years of Experience! At Guardian Home Experts, we are committed to each and every customer by offering one solution to your home service needs. With over 25 years of experience, the company was built on providing reasonable and affordable prices, expert technicians, and practices that respect the customer. Our customer's time, money and needs, are placed at top priority . Guardian's solutions are always delivered with honest and upfront practices. At Guardian, we "Save the day with expert service," and guarantee your satisfaction stopping at nothing until each customer is satisfied. See why Guardian maintains a 5 star rating and was voted the Top HVAC Company in Atlanta in 2019-2026 and Best Plumbing Company 2022 - 2026. For us it comes down to the basics of providing top quality customer service, matched with expert technical skill, and affordable pricing.
Reviews
Very punctual in responding.
Mike was incredible and even showed me how he fixed my problem so I can look for it in the future. 10/10
Connor was so thorough and very professional. He actually came out as a second opinion and corrected the issue for a fraction of the cost as the original company.
Guardian was straightforward, honest and professional every step of the way. The price was fair and the installation team of Jace and Eduardo were some of the two nicest guys I’ve ever met.
Sal, was very professional and showed us how things should be running. Customer service, Top Notch. Glad that I kept my appointment. Despite the rescheduling.
Angel is a true professional, his years of experience showed and proved to be a valuable asset to your team ! We would definitely recommend Angel and company to all ! Great service.
Great experience! They did an awesome job installing a UV light on my HVAC. I would absolutely hire again!
Very professional and attention to detail. Did a good job in AC installation. Highly recommend them
This team was amazing. They responded within 24 hours. Although, I had o purchase a new HVAC. They made the process so easy and walked me through the various options. I love my new HVAC.
Angel was great
Excellent service and communication, thanks!
We requested a quote and Angel showed up. He was very friendly and knowledgeable, and he helped answer all our questions.
Great value and professionalism
Horrible Experience with Guardian Home Experts – Avoid at All Costs I typically don’t write reviews, but my experience with Guardian Home Experts has been so disastrous that I feel compelled to warn others. This company not only failed to deliver on their promises but also left me in a far worse situation than when I first called them. After scheduling a furnace repair, Guardian sent out technicians who were clearly inexperienced. Instead of properly diagnosing and fixing the issue, they made matters worse. Now, my heating system is completely non-functional—right in the middle of the coldest week of winter in Atlanta. Their incompetence didn’t stop there. They replaced my thermostats but never hooked two of them back up, leaving loose wires hanging out of the wall. To make matters worse, a second technician later informed me that the Ecobee smart thermostats they installed were not even compatible with my system. He admitted he had no idea why the first technician recommended and installed them—then removed them but refused to credit me back for the cost. As you can see in the photos below, they cut my ductwork and failed to reconnect the bypass line, which meant airflow that should have been circulating back into my system was instead bleeding out into the attic. When I specifically told them to at least finish that job, they ignored me and left it unfinished. To make matters even worse, they removed my old zone control board and replaced it with a generic one that their own technician later determined was incompatible with my furnace. Despite this mistake, they charged me for it anyway and refused to return to swap it out for a compatible one. Adding insult to injury, they also refused to credit me the $399 service charge, even though the repeated service calls were due to their own negligence—not mine. After multiple phone calls and speaking with different representatives, I got nowhere. The company has refused to issue any refund, leaving me no choice but to seek legal action against them. Now, I am not only out the money I paid Guardian Home Experts, but I also have to hire another company to fix the mess they created. This entire ordeal has been an absolute nightmare. I strongly urge anyone considering Guardian Home Experts to take your business elsewhere. Based on my experience, they are unprofessional, untrustworthy, and unwilling to stand behind their work. Don’t make the same mistake I did—find a reputable company that actually values its customers. If leaving 0/5 stars was an option thats would I would leave them.
They did an amazing job. Thank you so much for your effort.
All workers were nice and professional but it was failed to mention to me that the only way I could finance my new furnace was through their Wells Fargo credit card. Additionally, the 2 guys who installed my Furnace did not put on the correct sealant so I had to have Jordan Lavasseur come back that same weeknto fix the issue. Jordan is wonderful though! I am very pleased with his kindness, professionalism, and courtesy.
John arranged everything and made sure the switch from old to new unit happens without any issue. Very happy working with Guardian for our commercial establishment and highly recommend them.
The job consisted of capping off a hot and cold water line and capping a pvc drain pipe where a sink was. Easy access. $277.
Very responsive and knowledgeable about the issue. First time coming out, did not have adequate ladder to go into ceiling. Came out the next morning and was able to resolve issue. While he stated it was a blown fuse that caused the system not to turn on, I felt as if the price for the fuse replacement, $285, was not accurate.
Services
Guardian Home Experts -Heating, Air, Plumbing★ 4.9
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