**⭐ 1/5 — Extremely Disappointing Experience | Misdiagnosis, Unnecessary Charges, and Zero Accountability** **I strongly DO NOT recommend Guardian Plumbers, Heating & Air.** My experience with this company was extremely disappointing, not only because of the service I received, but because of their complete lack of accountability when given an opportunity to make things right. I contacted Guardian to address an issue with my tankless water heater. Their technician came out and charged me **$185.00 for a tankless water heater flush**, which did absolutely nothing to resolve the problem I originally called about. Here's what makes this experience particularly frustrating: **The technician never opened or properly inspected the unit to troubleshoot the actual problem.** There were no error codes, and I was physically present during the entire service visit. Despite this, the technician completed the flush, collected payment, and left with my water heater experiencing the exact same issue. **To make matters worse, the technician then attempted to sell me an entirely new tankless water heater!** Fortunately, I decided to get a second opinion rather than accept Guardian's recommendation. **That very same day, another plumbing company came out, properly diagnosed the problem, contacted the manufacturer's technical support, confirmed that my existing water heater was STILL UNDER WARRANTY, and FIXED THE ISSUE THAT SAME DAY!** Think about that for a moment. Another company was able to diagnose and resolve the problem in a single visit, without trying to convince me that I needed to replace my entire water heater. What disappoints me even more is how Guardian handled the situation afterward. **Before posting this review, I contacted Guardian directly, explained my experience, and gave them a reasonable opportunity to make things right by refunding the $185.00 I paid for a service that did not resolve my original complaint.** Rather than acknowledge my concerns about the lack of proper troubleshooting or take accountability for the experience, they failed to provide a satisfactory resolution or refund. This review is not about the $185.00 alone. **It's about integrity, professionalism, customer service, and standing behind the work you perform.** I have no problem paying a professional for services properly rendered. However, I do have a problem paying for what I believe was an inadequate diagnosis, being left with the same unresolved issue, and then being encouraged to purchase an entirely new unit when my existing one was still under warranty and repairable. Guardian had an opportunity to turn a negative experience into a positive one simply by acknowledging my concerns and making a reasonable effort to resolve them. Unfortunately, that did not happen. **My recommendation to potential customers: GET A SECOND OPINION before authorizing expensive repairs or equipment replacements from Guardian Plumbers, Heating & Air.** Ask questions, verify your manufacturer's warranty, and make sure your equipment has actually been diagnosed before agreeing to additional services. Based on my personal experience, **I would not trust this company with another service call, and I cannot recommend them to anyone.** **One star — not simply because the original issue wasn't fixed, but because of the way my concerns were handled afterward.** Customers deserve better.
Guardian Plumbers, Heating & Air
- 399 hires
- Based in Temecula, CA
- 16 years in business
- 30 employees
- Background checked
- License verified
About Guardian Plumbers, Heating & Air
Guardian Plumbers, Heating & Air is a dedicated team of plumbing and HVAC professionals committed to ensuring the well-being and safety of homes and businesses. Built on a foundation of trust and integrity, we prioritize our community's needs by delivering top-notch plumbing & HVAC services across San Bernardino, Riverside, and North San Diego Counties. Serving others first, we strive to provide reliable solutions, foster lasting relationships, and contribute positively to the communities we serve.
Reviews
Sent a Tech on time and very reasonable pricing
Guardian was one of the first ones to respond to my Thumbtack request and was able to set an appointment on a Sunday afternoon. Angel showed up right on time and was able to address the issue immediately without even charging a service fee. I will definitely reach back out to Guardian the next time I need a Plumber on short notice. Thank you!!!
They were very professional when dealing with them. They also responded to my inquiry within two hours!
I wanted to take a moment to recognize Chris for the excellent job he did. He was able to identify and solve our problem right away, and he was extremely generous with his time, knowledge, and expertise. We really appreciate the professionalism and willingness he showed in helping us. Chris did a great job, and I wanted to make sure his hard work and excellent service were recognized.
They were patient with me and explained the detailed process and options.
The clogged toilet was unclogged very quickly with an auger. Very professional and reasonably priced
Contacted 4 plumbers on Thumbtack about a burst pool fill pipe. Got a call from Guardian w/in 3-5 mins. Plumber Kevin arrived w/in a half hour (on a Sunday) and prepped a very reasonable estimate. Had to wait until Monday to get replacement part from plumbing supply house and work completed before noon on Monday. Very reasonable and very impressed!
Used them twice now. Always quick, very professional and knowledgeable and honest.
Great experience working with Todd! He quickly diagnosed the issue and fixed it the same day, just as promised. Highly recommend!
Joe did a great job installing the bathroom sink and faucet
Chris was great. Walked through everything and explained each step very well. Affordable and efficient repair
Total ripoff. Charged 2600.00 dollars to install a water line for refrigerator. Two hours worth of work. Wasted my time sending someone out to recommend a re-pipe. Tried to convince me to remove copper to put in plastic (PEX). Total money grab company.
On arrival Joe reviewed the situation and gave his recommendation and completed the job. Very pleased with his work and the price.
Guardian Plumbers was great and we’ll have them for work in the future.
It took them a week to get to it. they couldn't do the job, so i did it myself. how about that.
I did not do any work w them hut ART showed up in time and got under the mobile home, and did an assessment of what’s there by dragging himself on dirt and in a small space - TWICE! Took photos and told me - I have what’s needed to install my stove! And was KIND enough not to charge me.. HONEST! so honest!! He could have make up some work that needs to be done and I’d have paid.. REUSTWORTHY! !! so grateful people like them still exist. He seemed knowledgeable and very respectful. Not pushy and super honest.. ❣️❣️❣️
Chris was fantastic. He explained everything. Would recommend..
The employees were very nice however they didn't show up on the scheduled time. I got a call after the scheduled time to tell me they got caught on another job and wouldn't be here.
We were very pleased with not only the final outcome, but the process. Everyone was very courteous and respectful.