They could be honest and courteous. This morning, around 9:30 AM, I called Mr. Renard and asked him when he was coming today. Mr. Renard said they'd come today at 1230. It's now 1 PM and they are still not here. I called last evening to confirm and there was no reply. There have been no calls or messages stating that they were late, that there was an unexpected emergency, that they were caught in traffic. No answers to my messages. I find this all discourteous and poor business practice. Earlier in the week every message was being promptly and politely answered. I'm wondering if courtesy and honesty is only used with this company when it's convenient for them.
Guild Lawn & Landscaping
In high demand
- 42 hires
- Based in Marion, IA
- 4 years in business
- 6 employees
- Background checked
About Guild Lawn & Landscaping
Guild Lawn & Landscaping offers full-services landscape design, maintenance and installation. We are the solution to sustainable, innovative and affordable landscape services. We work closely with our clients to understand their unique needs and preferences, to create outdoor spaces that exceed their expectations that are not only beautiful and functional but also cost-effective and sustainable.
Reviews
I received a quick quote, next day service, and responded quickly to a question. Great service.
They did a great job mowing and were quick and efficient
He was highly knowledgeable, prompt, courteous, and professional.
Guild Lawn and Landscaping LLC was great to work with. They responded quickly through Thumbtack, and we easily agreed on a day, time, scope of work, and price. They showed up on time and completed the job efficiently, meeting my expectations. I’d gladly hire them again.
Showed up on time, did an excellent job!
Very professional and friendly, provided excellent service, highly recommended!
Replaced sod in my front lawn. Very neat work, lots of detail in the process. Cleaned up well. Good follow through. Highly recommend and will use again. And my neighbors complimented me on the work done.
They did a fantastic job on my lawn, saving me time, effort, and frustration. Very reasonable prices as well. Highly recommend!
Everything looks great and it was such a relief to have someone take care of the project in a tiny fraction of the time it would have taken me to do it!
So it all started out okay. I contacted this company and said that I need aeration and overseeding on September 1st I contacted them all the way at the beginning of the summer in May. We got closer to the date and they contacted me in August when to do the job then I will not be needing overseeding and can you wait till September 1st they agreed to this. They contacted me and said okay the first weeks of September through email. Typically meaning the first seven two 10 days of September. I waited and there was no call no show no indication that they're going to show up at all so I moved on. Then I got to text message on the morning of the 12th saying that they would be there within the week well the week closed out and they never showed up. Then they showed up unannounced on the 19th today with no call no show and when my wife said that they weren't being expected. They tried calling me when I was at work. I texted them back immediately and told them that I can't call them because I was at work. I also asked them what they needed. No response. So I got a text message from my wife and my wife said that they showed up and they had said that they had texted me and I had agreed to the date and time which is incorrect. I texted back a number and asked him why he's proceeding with work that I didn't authorize space and that it was the last week and a half of the month. A guy named Renard texted me back and said I'd requested Lawn Service the first weeks of September. And that he had texted me on the 12th and asked me if I wanted the service I said yes the 12th was a Tuesday. To which I responded no I requested it the first week of September and it's 2/3 through the month this is not the beginning weeks of September. I did not prepare the lawn there was still dog poop on the ground and I hadn't cut the grass. To which he responded with well I had requested the first week of September and the dog s*** was in a problem. This company is very unprofessional and does not stick to a timeline that you could actually space rely on. The only thing that I can recommend for this company is that no one uses them because all they will do is string you along and waste your time and then randomly show up do the job without authorization and then try to blame it on you and they get mad at you because you didn't have time to prepare the lawn for them.
Fast and polite
Although we could not come to an agreement on price, the team that came to my home were professional and knowledgeable. Its too expensive for me to take on at this time.
Services
Guild Lawn & Landscaping★ 4.3
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