I hired Happy Cleaning based on their strong reviews and fast response time, so I want to share my own honest experience to help others make informed decisions. I hired them for a move-in clean on a mostly empty 2-bedroom, 1-bathroom apartment. I detailed my expectations to both the cleaner upon arrival and the supervisor who stopped by later. They assured me I didn't need to stay and said they would leave the key when finished. I deeply regret trusting that assurance. When I returned that evening, the apartment was nowhere near the standard I paid for. The oven (which I specifically asked to be cleaned) was still dirty, the window shades were dirty, the floors weren't swept, and the shower still had water marks. When I contacted the company and sent photos to validate my claims, they offered to send a team back the following day. I explained that I had no time because my new tenants were moving in, which is why I had made the appointment for the previous day. They promised to accommodate me by arriving early between 7:00 AM and 8:00 AM. They ultimately confirmed a 7:30 AM arrival, so I went out of my way to arrange for someone to be at the property to let them in. The next morning, 7:30 AM came and went. By 8:00 AM, my representative confirmed no one had shown up, so I texted the company. No response. I texted again at 8:30 AM and called. Still no response. At 9:00 AM, I sent a final text stating that because of their silence, I assumed no one was coming and expressed how unprofessional this was. Instantly, I received a reply claiming they had just walked into the office and that the cleaner had actually arrived at 8:30 AM. This was a blatant lie, as my representative was at the apartment from 7:30 AM until 9:00 AM and saw absolutely no one, and if anything, no one reached out to say someone was there. I replied to and let them know this. I received no further communication from them. Save your time and money. Their customer service started out great but then failed completely and their cleaning is not what you pay for.
Happy Cleaning Company
- 59 hires
- Based in San Diego, CA
- 2 years in business
- 10 employees
- Background checked
About Happy Cleaning Company
Happy Cleaning has the proven experience you can trust. In our first year alone, we completed over 1,000 property turnovers and more than 1,000 cleanings. We know exactly what it takes to deliver a detailed, high-quality result, and every service is backed by our satisfaction guarantee. If we miss a spot or anything is not up to your standard, we will return and make it right. With extensive experience, strong reviews, and a commitment to excellent service, you can hire Happy Cleaning with confidence.
Reviews
I was in a pinch where my house needed to be cleaned same day as I Was arriving home after major operation and immune compromised. So they were there same day to ensure house was clean and rid of any bacteria etc. awesome!
Jennifer was wonderful, would hire her again anytime!
They did exactly what I requested and did an excellent job.
Got a deep cleaning , very happy with Jennifer’s work. Looking forward to getting a weekly cleaning.
Very great service. Some small errors/misses on the first clean, but both the cleaner and Hugo were extremely responsive and apologetic in getting it handled and handled well.
I was apprehensive about hiring a cleaning team online but Hugo’s professionalism sold me. I’m really glad too, the team of two he sent (both Ashley’s) were friendly, hard working, and left our home spotless. We’re signing up for more cleanings, and happy that they can work around our schedule!
They did an amazing job. My home hasn’t felt this clean in a long time!
Absolutely amazing!!! Beyond ..Jennifer was spectacular, even cleaner my patio! Thank you! Can’t wait to see you again!
The team did an amazing job cleaning my apartment- the communication was super great too. Definitley will work with them again!