I needed help on short notice and they responded with two very professional people. They worked very efficiently and we were done in a timely manner. I would definitely recommend them and use their services again.
happy house movers
- 907 hires
- Based in Fremont, CA
- 16 years in business
- 20 employees
- Responds in about 1 hour
- Background checked
About happy house movers
Happy House Movers is a customer-focused company that is dedicated to providing exceptional service to every client. With over a decade of experience in the moving industry, Happy House Movers has honed its skills in customer service, operations, and logistics, making them experts in their field. They understand that moving can be a stressful and overwhelming experience, which is why they go above and beyond to make sure every move is executed with precision and care. From packing and loading to logistics and management, Happy House Movers handles every aspect of the moving process with professionalism and efficiency. They also offer a range of services, including local and long-distance moves, commercial moves, and packing and unpacking services, so customers can choose the option that best fits their needs. Finally, Happy House Movers is a licensed and insured company, giving customers peace of mind knowing that their belongings are protected during the move. All of these factors combine to make Happy House Movers one of the best moving companies in the industry, and a top choice for customers looking for reliable and professional moving services.
Reviews
I thought about writing this but honestly, it's been a year and I am still upset since some things I cannot replace or repurchase. They essentially strong-armed me for a tip despite quoting me a figure for a tip beforehand, and they demanded this tip even though they left many things unpacked, because they decided I didn't need them, apparently. I flew out the next day so I ended up having to give away everything you see below (that I had to drag out of my apartment at 4 a.m. despite having paid paying hundreds for packing + loading). These photos don't even include half the furniture in my loft/library, half my balcony/outdoor furniture, my bone china sets (some pictured), pots and pans, some small appliances, my knives, a chair, a queen-sized airbed, a *robot* litterbox, etc etc etc, so you may understand why I'm still upset a year later. To their credit, they were careful with what they did pack and those items were well-wrapped and nicely loaded.
I would hire them again. They were efficient and fast.
Didn’t go through with my move so I had to cancel. But they were super responsive, their pricing beats anyone else out there, and kind!
Beautiful work done
Very efficient movers. Only one of my furniture was scratched. The only complaint I have is that they were forcing us to pay a tip amount they wanted. They were not accepting our tip amount and refused to leave unless we gave them the amount they wanted. A pretty uncomfortable situation
They were quick and easy communication was really good and they made the whole process smooth would definitely recommend
I am not sure how these movers have such positive reviews, but our experience with them was terrible. 1) They were barely able to communicate with us and I had to repeatedly remind them that there were no items that should be considered trash. 2) They took 2.5 hours just to load the truck. I eventually started helping them to speed up the process and was able to load half a freight elevator by myself in 20 minutes. 3) Once the truck was loaded, the driver proceeds to give me an estimate for 3.5 hours and states that they “only take cash” and I must go to the ATM. Note that I confirmed ahead of time that they take all forms of payment and reminded the driver that their profile also states this currently. Additionally, his quote included a required tip, and I stated to him that he cannot require I give him an $80 tip as that is up to my discretion. 4) The movers arrive at the incorrect address to unload the furniture and caused an additional 20 minute delay in completing the project. 5) The move ended up taking 4.5 hours and the driver added in a required $100 tip. I told him I took off exactly as much cash as he requested to complete the move. (He estimated $486 and told me the final cost was $600. We took off $500 cash.) I then tell him the $600 pricing is incorrect as he cannot demand I tip him. He began getting louder at this point. He then asks if I have Venmo to give him the balance. I tell him that he told me they do not accept Venmo nor Zelle and therefore I do not have Venmo/Zelle to pay him. This goes on for several minutes as I threaten to call police. At this point he gets in my fiances face and requests her to give him Venmo. Finally he makes a call to someone speaking in a foreign language that we did not understand in an aggressive manner while still in our apartment. 6) He eventually leaves while telling me how much of a bad person I am for not paying the demanded tip. (Note that his behavior occurs even after I paid them $511 based on the 4.5 hour service alone and also included a $50 tip after this madness.) Do not use these guys! UPDATE: Upon submitting the review the owner contacted me to offer $40 to take down the review; I declined because in the end, people should be aware. (See photo)
Please only use this service if you would like your move to be anything less than “happy” or you enjoy getting yelled at in your own home. I am shocked at the amount of positive reviews this moving company has considering how awful their customer service was. I am not even sure if any of these reviews are real so here’s mine so you can make an informed decision to pass on this company. 1) The movers were over an hour late to the move and Tony (the manager) said that they stopped to get McDonald’s. There was no remorse for this and we did not even receive a discount for the delay. 2) When asked on the phone we asked that we’ll need help with assembly for one of the beds and they spent 20 minutes going back and forth with us only to refuse. 3) The cherry on top was getting YELLED at for tips. We paid $60 for a 3.5 hour job which was fair considering their lack of help with assembly or their delay and one of the movers would not leave our property if we did not pay him $70. As a woman I was terrified and felt bullied in my own home. I would be willing to overlook these faults had the customer service been better or if we received a partial refund but Tony completely deflected responsibility and said it was the movers fault not the moving company even though he is hiring the movers. Super disappointed and would avoid entirely.
While the movers were efficient fast and on time for the start of the move, they did not understand written english labels well on each box. The boxes had clear labels like Fragile, Do not Stack and Bed Room number etc but none of them could read labels hence boxes were stacked which were not suppose to be and they did not use the TV box I brought instead wrapped TV themselves. Although no damage in move so far seen but TV has this display issue after the move. They have declined to provide and compensation or support. Overall they were pricey although I gave very generous tips but still overall move was expensive as compared to other movers I received quote from.
Services
happy house movers★ 4.6
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