service person did an ecellent job
Hawx Pest Control (orange county)
Great value
- 37 hires
- 1 similar jobs done nearby
- Based in Walnut, CA
- 13 years in business
- 800 employees
- Responds in about 5 minutes
- Background checked
About Hawx Pest Control (orange county)
Hawx Pest Control is proud to service you and your family. At Hawx, we do our best to offer same day or next day service, while maintaining competitive prices. Customer service is our first priority, we have built our company and reputation on that principle. We provide a premium pest service to help eliminate pests from your home and yard. Our Hawx Service Professionals are trained and qualified to give you the first-class services you deserve. We guarantee every aspect of our service whether it be residential or commercial. We understand that pests have a tendency to be persistent at times, if they do just give us a call and we’ll come back and re-treat your home in between your regular scheduled visits for free. We cannot wait to welcome you to be a part of the Hawx Family.
Reviews
Terrible customer service. I only contacted Hawx Pest Control to get a quote, but afterward they repeatedly called and messaged me even after I clearly told them the job had already been completed and I no longer needed their services. The constant follow-ups became excessive and extremely frustrating. I received numerous calls and messages over multiple days despite asking them to stop. A company should respect a potential customer when they say they are no longer interested. Unfortunately, the aggressive and persistent communication completely ruined my experience.
terrible customer service. they only got a quote but keep calling you non stop. they called me 10 times in a row and keep sending me messages every day 10 times a day AFTER i said job is already done. do they deserve this review. enjoy
They hang up on me twice and then they transfer me to another company
Despite informing them that I did not require their services, the calls continued. Ultimately, I had to block the number as it was the only effective solution.
When they call you and you pick up, no one answers. They hang up on you. Repeatedly robocalls you (3 times every hour) for 9 hours so far. Don't give your contact information to Hawx Pest Control
Hawx Pest Control truly exceeded our expectations! From start to finish, their expertise was clear. They thoroughly explained every step of the process—detailing exactly what needed to be done in each area of our home, both inside and out. It was incredibly reassuring to know they had a clear plan tailored specifically for our space. What really stood out was how knowledgeable and transparent they were. They took the time to walk us through what to expect, how the treatments work. It wasn’t just a service—it felt like a true partnership in keeping our home protected. And the results? Incredible. Since the service, we’ve noticed a huge difference—especially in the yard. The bugs that used to be everywhere are now virtually non-existent, and you can actually see the die-off happening. It’s made being outside so much more enjoyable. If you’re looking for reliable, professional, and effective pest control, look no further. Hawx Pest Control gets the job done right. Highly recommend!
I gave Hawx a 2 rating which is higher than I had planned. The 2 is as a result of the great customer service from Jerod. He was polite, and professional, although he tried to finesse me, but that is to expected from a great sales rep. I would however changed the strategy when he felt compelled to inform me of the companies religious affiliation and place of origin. It was an immediate turn off but I was still interested in the service. I was disappointed to hear they were a subscription based pest control company like Netflix and that would be the only way for me to be serviced. In essence, I would be paying monthly for something i don’t need just to address the current issue. But that’s not the reason behind the low rating. I told Jerod I would discuss their plan with my husband and get back with them. Before I could even follow through on his suggestion, I had another call from Hawx by a porky trained rep name ETHAN. He was the polar opposite of Jerod. I informed Ethan that I just spoke to Jerod and planned to do my due diligence before making a final decision. The next thing this idiot says to me in a snarky tone, “so, is it about money?” I explained to his dumbness that as a home owner, it is important to explore options to ensure you are getting the best service and then IDIOT ETHAN hangs the phone up on me. His lack of professionalism sealed the deal as to why I would never ever do business with this company. But wait, there’s more, I received a total of 14 calls within a 15-20 minute timeframe from Hawx. No one took the initiative to indicate I was no longer a cold call but in fact was engaged with a rep. On one of the final calls I answered, I told the rep he was my 10th call and he said he would take me off the list so I would not receive any further calls. No lie, ten minutes later he calls me back and when he realized it was me he hung up. I called Jerod back to tell him about the awful experience I had with Ethan, and in classic Jerod, professional sales manner, he offered me a greater discount for my initial visit due to my bad experience. I ended up finding a company that aligned with what I would expect as a consumer and I spent three times as much as I would have with Hawx because I was respected and heard. So let ETHAN know it’s never about money, it common courtesy and knowing your customer. Hawx, train your staff and do better.
Very rude and pushy representative when I called to get a quote. The quote they gave me was very different from what is on the app, $149 now and a 12 month contract for $65 per month. I didn’t want to commit to this and the person on the phone was offended.
Hawx gave me a great deal and more than made up for an initial blip in the scheduling and communication by taking drastic measures to fulfill their commitments. The technician who helped me went above and beyond.
Don’t text and ad ask if you can call to set up an appointment. I said yes and no response. 2 hours later they text the same thing. Now I get contacted daily asking if I need service. Starting to be more of a harassment. They blew it by not calling me when they asked if they could.
They've come out twice but billed me monthly for nothing. After they come the ants and spiders are there the next day. The last guy came and gave me some sort of little disc that he called the nuclear go to weapon. He was high and smelled like he had been smoking marijuana while he was driving. Here is a picture of how successful their little nuclear disc works with the ants laughing at it. It had been there for a month and doesn't phase the ants at all.
Services
Hawx Pest Control (orange county)★ 4.5
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