When I called. He came through immediately. Very pleasant and communication was clear. Came out on short notice and I can’t express my thanks enough. Great job and I highly recommend!!!A+
Hook and Ladder Lawncare
- 75 hires
- Based in Fort Mill, SC
- 7 years in business
- 3 employees
- Responds in about 20 minutes
- Background checked
About Hook and Ladder Lawncare
Hello my name is Edward I am a local fireman in the area. I have been in business for 5 years, I am focused on customer service in the lawn care and landscaping industry. I strive to make customers happy with my quality of work, attention to detail, and being on time.
Reviews
We're a Property Management company, we've hired many vendors over the years. So we can spot early which vendors will cause issues if things don't go their way on their timeline. We reached out to this Edward from Hook & Ladder via Thumbtack, thinking we would getting professional service based on the reviews. However, it was the opposite. I advise anything thinking of hiring this person to proceed with caution. We were considering a few estimates, everyone except this company responded within about an hour, this one responded days later. Since we hadn't completed our review as we were awaiting estimate and we were working on a few projects we allow Hook & Ladder to submit their bid. I made a specific request to please communication on the portal. He did for his initial response in sending the estimate, then he sent a follow-up a few hours later, then a text message early the next morning. He was delayed in getting back to us, but then rushed us for a response and not following a very basic communication request. When we informed him we would not be moving forward with his, he caught and attitude and defended his actions. It was this complete lack of professionalism that lead me to taking time to write this review. See for yourself in attached.
I cannot express enough how fantastic Edward is! He responds quickly, schedules in a timely manner, & does an exceptional job every time. I wish all companies I’ve hired were this great. He’s truly one of a kind.
I just had service from Hook and Ladder Lawncare. Edward and another gentleman came to my home and completed a leaf removal project. They did an excellent, professional job restoring the look of my backyard. I would highly recommend Edward and his company for any of your lawncare needs.
Great experience! Hired for leaf removal at my parent's house. My super picky (and critical) dad was very impressed and super happy!
I was very pleased with the follow up and keeping me posted regarding time frame. I definitely would recommend them
It was a bit more expensive than I would have liked, but the job was done very well. Thanks!
Had a great experience with Hook and Ladder. They responded to my inquiry right away and were at my house to pick up leaves within days. They were efficient, communicative and did a great job!
Great job! Very pleased with the work completed. Heavy leaf removal, mow, landscape/ trimming.
Ed was great at communicating with us before our appointment. He did a great job power-washing our house. It looks great! We would definitely recommend him to everyone.
After reaching out to multiple services who failed to follow up or show up was glad to find hook and ladder. He was quick to engage and complete the job.
Quick to respond, did a great job with leaf removal. would recommend
Great experience and communication! Will hire again in future.
Services
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Hook and Ladder Lawncare★ 4.8
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