Asaf is by far the best. He listened and then took action. He was so informative and educational. He explained everything and they cleaned up behind themselves. He gave suggestions and left his card for future projects.
Icon Home Builders & Remodeling
- 38 hires
- Based in Austin, TX
- 8 years in business
- 5 employees
- Background checked
About Icon Home Builders & Remodeling
Icon Home Builders & Remodeling is more than just a building company—we create spaces where memories are made and everyday living feels easier and more beautiful. As a small, family-owned team of 5 with 8 years in business, we focus on quality craftsmanship, clear communication, and reliable service. From general contracting and construction services to full home, bathroom, and garage remodels, we bring the same care and attention to detail to every project. Our clients trust us for our integrity, professionalism, and commitment to getting the job done right. If you’re ready to transform your space, we’d be honored to help bring your vision to life.
Reviews
I was very impressed with how responsive and professional the team was from the moment I submitted my request regarding a bathroom leak. They scheduled an appointment promptly and provided a clear, fair estimate. They were knowledgeable and took the time to explain what was needed to properly address the problem. Although I ultimately decided not to move forward with the repair at this time, I was very pleased with the experience and would definitely consider using them for future repairs. Great communication, professionalism, and service!
Assaf and his team quickly assessed impact damage to my home. They promptly provided a detailed statement of work that our insurance company immediately accepted. The work proceeded on schedule implementing the expert skills of engineering, carpentry, masonry and painting. They did an excellent job and I would use them again.
Ray wasthorough professional. he came on time and did a great job of deck repair, repaint with sanding and also staining, well within a day as projected.
We needed a structural post replaced on the patio of our home that had rotted out and was presenting a danger to the structural integrity of that part of our house, so that obviously was quite urgent and anxiety-inducing, and it was important that it be done properly. Asaf was our project manager and he was very responsive, quick and on time. He and the team finished earlier than expected and our new post looks beautiful and he made sure to seal it perfectly from the elements and paint match it to the rest of our patio. He provided updates throughout the process, explained everything well, and was respectful and made me feel confident in the process and the result. He was great!
We are pleased with the work they did and intend to use them for more work. The way they have their service planned out is extremely organized. I will post pictures when we are completely done…!
Asaf came out to my house to assess my project for free. They ended up being a bit out of our price range (it turns out I'm looking for a handyman) but offered a lot of very valuable insights into my project that will make moving forward with it much smoother. I will be keeping their card for any projects I have in the future that need precision and expertise.
Icon committed to come over to my house to review the scope of work and provide quotes and did not show up at all without any communication. This happened twice and I'm surprised at the poor quality of customer service.
I worked with Icon for my temple room, and the experience was excellent. The staff was professional, extremely knowledgeable, and delivered great quality work at a fair price.
Great work and was able tow
Very professional and responsive. Delivered remodeling work well on time as promised and great work quality. Also, work was supervised as promised throughout and I was kept informed
Gave 2 star for the Fast & professional response. Then went downhill from there. I was provided a window from 3-6pm for an estimate today. No show or followup provided. Reached out 2-3 min before 6pm to find out if something happened, no response.
They did a great job. The price was right there. The guys cleaned up everything when done.
We accepted the quote from Icon and having never taken on a project of this magnitude learned several lessons. Of course, salesmen make many grand promises, show you lovely designs and swear it will all turn out perfectly. Lesson 1: never accept a quote where you will pay BEFORE each phase is completed. Only pay when you have seen work completed to YOUR expectations not from the company pressuring for the funds. This is how ICON operates and it’s not going to lead to good results. Lesson 2: the salesman/project supervisor promised to be on site to keep the project on time but, that was only in the beginning. He became scarcer and scarcer and finally absent at the end when problems arose. Demand a new project supervisor if this should occur. Lesson 3: do not make ANY final payment until the job is completed, inspected and until you are completely satisfied and have had a final meeting with the supervisor. This is a common practice rule but big projects can cause fatigue with so many different servicemen in your home and causes you to rush the final phase. Icon was less than present when problems arose, and they were numerous. Since then further “cracks” have appeared and we will be seeking damages for repairs and hiring a new contractor to remediate the issues. We cannot recommend this company.
The manager Ben reached out to me explaining they had a holiday for the week and couldn't respond. I am giving his willingness to help and to rectify the situation the 5 stars. I hope this company will be able to find a good system of communication with future customers.
Icon was amazing, very punctual! Went step by step on all work to be done :) Recommend!
They were super fast in responding and scheduling a free estimate for us! They came out to our property and were very respectful and thorough throughout the process. Would recommend.
Asaf and team did a great job with mold cleaning & restoration. Happy to hire them again!
He was very professional and respectful . Thank you for everything.
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Icon Home Builders & Remodeling★ 4.7
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