⭐ **1 Star — Over $2,000 in Furniture Damaged, No Accountability, Privacy Violated, Harassed by a Third Party With a Criminal Record — Ending this ordeal Police Warrant I hired Jackson and his crew to help with my move. What followed was the most unprofessional experience I've ever had with a service provider. First, they broke a $1,300 Murphy bed despite having the manufacturer's disassembly instructions. I discovered it when the buyer came inside requesting a refund. I walked outside to find the bed in pieces in my yard. Jackson apologized, and I gave him grace, understanding it was an unusual piece of furniture. Next, they broke my daughter's vanity, a $1,000 Christmas gift from her father just last year. Before moving it, I specifically asked how to protect it and followed their instructions exactly. Despite commenting that it felt unstable, the crew continued carrying it downstairs, where it broke. When I asked about insurance, Jackson initially said he was covered but had a $1,000 deductible and didn't want to file a claim. He suggested using U-Haul's insurance instead, despite the damage occurring on the stairs. Later, he changed his story and claimed his insurance didn't cover labor-only moves. Between the $145 lost on the bed sale, $716 to replace the vanity (which is on sale right now), and approximately $300 in moving charges, I faced $1,161 in losses. We ultimately agreed to walk away, with neither party paying the other. **What happened afterward was appalling.** Shortly after Jackson left, I received SIX consecutive calls from an unknown number. The caller claimed to be an attorney representing Jackson, accused me of dishonesty, and demanded payment. The calls escalated into threatening, profanity-filled messages and personal attacks. Jackson clearly shared my personal information with this individual, who attacked my professional background and even made degrading allegations about my personal life. I ultimately contacted the police to report the harassment and threats. They gave me the individuals details, advised me to file a warrant and reported back that Jackson told the officer that the man is a close family friend of his. The officer stated the family friend has a long history of this type of behavior. I gave Jackson every opportunity to resolve this professionally. Accidents happen, but damaging two expensive pieces of furniture, offering conflicting insurance explanations, and having someone claiming to act on his behalf harass me afterward is unacceptable. **Screenshots attached. I strongly caution anyone considering hiring this company.**
Jackson Crawford
- 59 hires
- Based in Wilmington, NC
- 6 years in business
- 3 employees
- Background checked
About Jackson Crawford
We can do almost anything, I always make sure my customers are satisfied long after I leave. I guarantee we will provide the best service around ! We have professionals available for Demo, Removal, Landscaping, tree/stump removal, furniture delivery and/or assembly, Mounting TVs, mirrors, or shelves, Hardscapes, Construction, plumbing, electrical, painting, and absolutely any size moving job.
Reviews
Jackson was very reliable and polite from the first phone call. Made the stress of moving a lot easier with his hard working crew!
We booked them last minute because our other movers canceled last min. They were so quick to respond and followup which was appreciated. Work quality was also amazing. I would hire them again no doubts.
Very accomodating young man. Very personable. Did a great job. Will definitely use his services again
Jackson was amazing! One of the most respectful, knowledgeable and helpful pros I’ve ever hired. He was punctual and courteous and did an excellent job with the work I needed done - on a Saturday. I strongly recommend Jackson for all your handyman needs. 5 stars ⭐️
I had a last minute work call that popped up during the time Jackson came by to clear out some items. He was super fast and very professional!
Jackson was awesome! Very good at what he does, but also kind and considerate and easy to work with.
He is a great guy. Just be sure you ask him what truck he is bringing
Jackson is friendly and personable and will go out of his way to be sure his customers are happy! A good person with many talents!
We had to negotiate day, fee etc. but all worked out well.
Needed help loading a big box truck with one day notice. They were able to accommodate and had banged it out in under an hour. Highly recommend and would definitely use again