Jaxon Construction & Remodeling

Aimee C.Apr 2026

We had an overall frustrating experience working with Jaxon Construction and Remodeling and would not recommend them. Before hiring Tyler, I came across several negative reviews and brought those concerns to him directly. He had explanations that seemed reasonable at the time and often placed responsibility on the customers involved. I accepted those explanations, but in hindsight, that was a mistake—our experience aligned closely with many of the same concerns that had already been raised. At the beginning of the project, Tyler told us the work could be completed in approximately three weeks. Our own expectation and timeline was closer to eight weeks, and our goal was simply to have the project completed by the end of December 2025 so we could reopen our school after winter break with the new space fully functioning. However, the project ultimately stretched to approximately sixteen weeks, with final completion, outstanding issues addressed, and inspections not finished until February 24, 2026. This significant gap between the original representation and the actual timeline added considerable stress and disruption. A major issue throughout the project was a lack of oversight and coordination. Tyler would communicate plans and expectations to us, but those directions were often not communicated to his crew. This led to repeated situations where workers arrived without clear guidance or had conflicting information, creating confusion, delays, and unnecessary tension on-site. Workmanship was inconsistent and required multiple follow-ups. Instead of progressing smoothly, several aspects of the project had to be revisited or corrected, extending the timeline and adding stress. Communication was one of the most frustrating aspects of the entire experience. At the start of the project, Tyler stated he would be in constant communication—so much so that we might feel like we were hearing from him too often. In reality, the opposite was true. Communication was minimal, responses were often delayed, timelines were unclear, and there were multiple instances where he was unavailable due to “emergencies,” making it difficult to keep the project on track. Toward the end of the project, we experienced issues with the flooring, including noticeable flex even after an attempted repair. While a more comprehensive fix was eventually completed, it required significant additional time and raised concerns about quality control earlier in the process. Overall, the experience was disorganized and lacked the level of management, communication, and execution we would expect from a general contractor. Based on our experience, we would strongly caution others before choosing to work with this company.

Cameron T.Aug 2025

Truly shocking experience. Every possible bad contractor trope you can think of: cutting corners while charging full price, ever expanding timeline, non-existent communication, endless transparent excuses, blaming subs, blaming customer, empty promises, leaving trash and mess behind, ruining other parts of our house, you name it, it happened. Beware the initial presentation: Tyler is capable of making you feel comfortable and understood and that everything will go off without a hitch. The empty promises start here. I even expanded the project to include multiple other things because I felt good about what was being said. Once the work started, we were told it would be done Monday. When it became clear that wasn't going to happen, we realized we were going to have to stay in a hotel (no sign of an offer to help with that expense). We thought it would be one night. By Friday morning we still had not been given proper communications about when the project would be done: we were completely stuck in limbo, paying $200/day for a hotel. We finally got fed up and came back home after BEGGING to be told when the work would be done with no response. We found a single person still working on one of the rooms. Turns out he had not been told anything by Tyler, Tyler had not communicated any desire from us to know a timeline, and he was shocked to see us. This man is a painter - he did a great job and the room looks nice. However, apparently the team Tyler had installing our vinyl flooring in the kitchen (another job he told us would take a single day) had disappeared, and Tyler had asked this man to finish the flooring AFTER the painting (which was going to take at least another 1.5 days, if not more). I asked him if he had any experience installing vinyl flooring - he said very little. This is maybe 1/4 of the issues we had, I don't want to sit here for another 40 minutes typing all of the stuff we dealt with, so just understand that there was a lot more. This is the kind of contractor you're considering for your job right now: one who saves himself money by having a single person do a job rather than a team, resulting in huge delays and forcing the customer to shell out $1k to stay in a hotel with ZERO notice. One who asks his workers to do things they are not comfortable doing, not caring whether the ultimate work will be good. One who does not answer his emails or texts, unless HE wants something. One who, after all this, STILL charged me full price. Sure, he offered to send MORE people in here to fix the things he screwed up, but why should I trust this guy? He has lied over and over and over and wasted a massive amount of my time and money. I have been unable to live in my own house for a week because of this guy. I couldn't wait to be rid of the situation. This guy confirms every bad thing you've ever heard about contractors, and then some.

Mike P.Aug 2025

Tyler and Christine of Jaxon Construction are the absolute best company I could have hired to help me with all the improvements to my home. I originally hired them to create a staircase to the 2 story garage and liked their work so well that I included a laundry room remodel, bath remodel and the installation of a new front room window and shutters plus some new chain link and wood fencing. Even my neighbors came over to compliment the changes! And all this at a competitive price!

Sydney S.Jul 2025

Unqualified. Dishonest. Unsafe. A complete failure of professionalism. Hiring this contractor was a major mistake that led to 8 months of frustration, safety risks, and nearly legal action — all for a project they told us would take 12 days. We’re sharing our experience to strongly warn others: do not hire this contractor. From day one, there were serious red flags. We were incorrectly told that our second-story deck repair didn’t require a permit — a claim that turned out to be flatly false. As the project dragged on, the quality of work was clearly substandard: unsafe railings, poorly built stairs, and a general disregard for code or safety. When they claimed the project was nearly complete, we contacted the city ourselves to have it looked at for any unsafe conditions. The inspector issued an immediate Stop Work Order and confirmed that a permit was required from the beginning — and that the existing work was not safe. Tyler is quite the salesmen and gave us the impression that he would be doing the work himself with his team. He rarely showed up. Instead, he sent a revolving door of unfamiliar, unqualified workers — frequently changing — and the results reflected it. There was no supervision, no consistency, and no accountability. Eventually, we had no choice but to escalate the issue to the Construction Contractors Board (CCB) and involve a lawyer. Unfortunately, it was financially best for us to give them one more chance to complete the project even though we had completely lost all trust. Thank goodness they subcontracted to another company to redo their biggest safety mistakes and finish the job. All in all, we got a subpar deck and 8 months of emotional trauma out of the experience. Seriously consider hiring another contractor.

Moira M.Jun 2025

While there was a misunderstanding about scope of work, Tyler moved quickly to rectify the situation so that the painting would be completed before move-in. Would hire again

Caleb G.Jun 2025

Great contractor, will contact again for future projects

Percell D.Jun 2025

Called once to talk about the job and stated he would call back to give me a bid. He never called back. I just get annoyed when businesses don't do what they say they are going to do

Casey R.Apr 2025

Tyler helped remove my gas fireplace and also patched the roof for me. He was professional the entire time and did some quality work. I'd highly recommend him to others!

Ashish G.Apr 2025

It was really nice working with Tyler

Barbara N.Mar 2025

Very punctual in response time and very helpful with my master bathroom tile project. Would highly recommend hiring him.

Bingchen Z.Mar 2025

I hired Tyler for drywall repair and painting, and he’s team did an amazing job! They fixed the nail wholes on drywalls, matched the texture perfectly, and the painting was perfect. The team was professional; Highly recommend them for their quality work and great service!

Tiffanie W.Mar 2025

Jaxon's team did a great job with everything I needed. Removing an old awning, deconstructing a shed and removing all materials. I will use them again for my handyman needs!

Jeff H.Mar 2025

This company responded immediately...unfortunately we had some one else scheduled to come...maybe next time if needed

Tommy B.Feb 2025

Tyler was honest, treated me with respect and gave me a fair quote when promised! I'd definitely recommend him for any future business! Tommy

Joshua E.Jan 2025

We didn’t end up using Tyler for our project as we got it completed ourselves, but his insight and process to help get us the best results was awesome. Will definitely be reaching back out for future projects we can’t complete ourselves.

Erick D.Jan 2025

Tyler was great to work with. He was the only contractor that took the time to understand our project, to offer consulting, and to provide us with clear expectations.

Nisha D.Dec 2024

Tyler was really kind, professional and easy to work with. Busy and seemed to have a lot going on, but completed the job. He cleaned out the Crawlspace and repaired some things for me. I was happy with his work and appreciated his willingness to get the job done quickly.

Ophelia Y.Sep 2024

I read the reviews and was hoping to have a different experience than everyone else that left a bad review, and my optimism failed me. I met with Tyler and had a great experience in-person. Great conversation about the project, seemed so easy to work with, etc. The minute he left the property, he just stopped responding. It’s odd. Gave me a timeframe for when I would hear back, and never did. I gave a lot of grace and followed up four times in the span of a month, hoping he was just busy, forgot, or something small. I’m hoping he is okay and that his phone was disconnected or something, as it’s very strange for someone to not respond altogether. I’m disappointed, but more concerned that he may be incapacitated or ghosts.

Janet H.Aug 2024

I did not hire Jaxon Construction company. I met with Tyler I thought we had a great understanding around my project. He promised me a quote by early next week. (8th) I waited until the following Thursday to reach out. I sent a message seeking the estimate but I have not heard from Tyler and it has been 10 days. I understand if the company has decided to step back but a simple text would be nice. I have no idea what went wrong, but I wish them the best.

Danya M.Jun 2024

Poor communication and response time. Strung me along for over a month scheduling and rescheduling the project. Eventually cancelled the day before leaving me to find an alternative contractor.