I am writing to formally express our dissatisfaction with the services provided by JBOS and the handling of our contracted events. We retained JBOS to support three separate events this month. Unfortunately, several issues have arisen that have impacted our confidence in your ability to fulfill the agreed-upon services. Event #1 Arrival at the event was later than the agreed-upon time. While the food quality was acceptable, beverages were not maintained at the appropriate temperature and were served warm. Upcoming Event We were informed of an additional charge of $200 related to travel beyond 20 miles. This charge was not outlined in our agreement and was raised after services had already been contracted. During subsequent discussions, they offered to bring an additional staff member to support the event. However, when we declined to pay an additional fee for staffing that was not included in the original contract, they chose to cancel the event. We find this particularly concerning, as staffing requirements should have been identified and addressed by their organization when the engagement was accepted. We expect vendors to honor their commitments, communicate transparently, and adhere to the terms of their agreements. The combination of late arrival, service concerns, requests for uncontracted fees, event cancellation, and the failure to provide requested contractual documentation has resulted in significant disruption and inconvenience. Due to the service deficiencies, contract concerns, and cancellation issues described above, we feel obligated to document our experience and recommend that this matter be considered during any future vendor evaluation process. Our goal is to help prevent other teams from encountering similar operational and contractual challenges. DO NOT GO WITH JBOS!
Jbros Food Truck Atlanta
- 38 hires
- Based in Tucker, GA
- 2 years in business
- 3 employees
- Background checked
About Jbros Food Truck Atlanta
Jbros Food Truck Atlanta brings a vibrant, flavorful mobile dining experience to your event. Perfect for corporate functions, community gatherings, and private parties, we serve fresh, made-to-order classics everyone loves. Built on values of quality, affordability, and sustainability, we use fresh ingredients in every dish. Booking Fees ( Mileage, Energy, booking confirmation Fees @ 350.00 Jbrosfoodtruck Full Menu Philly Cheesesteak @ 13.00 Double Cheese Burger @ 12.00 Chicken Burger @ 12.00 Wings @ 12.00 Tenders @ 12.00 French Fries @ 4.00 Soft Drinks Coke Diet Coke @ 2.00 Special pricing for 100+ servings Cheese Burger & Fries @ 10.00 Chicken Burgers & Fries @ 10.00 Hamburger & Fries @ 10.00 As a small local business, we aim to be more than just a food vendor—we strive to be a trusted community partner for every event we serve. Share a few details about your occasion and guest count, and we’ll help you build a simple, delicious menu your crowd will love.
Reviews
The food was amazing and there was plenty. Jbro's was professional just make sure they confirm the distance prior to booking. We did a Back To School event and it was special to see everyone enjoying this surprise.
HOA hosted a community event. It was a little cold outside so we didnt get the expected crowd but Jbros was on time, Hella nice and the food was great. Next time we will use more of their menu!!! I am so glad I chose them to help make the event memorable.
Was really on time and delivered as we discussed. Thank you for coming through for us.
We hired Jbros for a customer appreciation event at our showroom. They were punctual, professional, and accommodating, and the food was delicious! Our customers were very happy. Will definitely be hiring them again for future events. Thank you so much!
JBros was amazing. The food was delicious, and the ordering process was so easy. They brought a portable kiosk so we could have people inside ordering and then receive a text when their food was ready, rather than forming a line outside in the heat and waiting for the food again outside in the heat. The team was extremely friendly and professional. I would recommend JBros to everyone I know. They are excellent. They arrived an hour before the start of my event to make sure they were set up and ready to go at the event start time. I cannot praise them enough!!
We will definitely use them again for future events.
This would have been a great experience but there was poor communication. We were given the wrong information during the planning process on the cost. We got a different amount on the day of the event. Please be honest with your clients.
Everyone LOVED this! Very popular ,and we will contact you again for sure for services. I appreciate your kindness and ability to work with us, difficult picky eaters (vegan/veggie/etc.) Thanks again!