JFC positioned themselves as high-end, and charged high end prices, which is stupidly paid in advance to get a small discount. Joe is charismatic and energetic, saying things like "I have a 50 person team, so I can get this done in the timeline, no problem" and "It's gonna look great." The project was painting some concrete, drywalling a ceiling and some studs, and epoxying a floor. High end - that means project managers, on time people, respect for your property and a job well done. Not so much in this case. We brought a friend over to see the space, and he said "Wow, that floor looks awful. How is it so uneven after self leveling epoxy?" I guess a true friend doesn't try to sugarcoat anything, but it wasn't news. I am embarrassed about the floor it looks so bad, and won't be showing it off to anyone, when it should have been beautiful blue in that room I spend 12 hours a week in and my husband the same. From a distance it's semi-okay, but if you are standing on it you can see how many issues there are, roller marks, exposed primer layer, leaves, etc. In the places where they tried to fix the issues, it's even worse. We asked for and paid for an "artist" and got a big mess. Touch up painting wound up dripping paint onto the floor. There are already cracks in the drywall from inadequate taping. The electrician went explicitly against the request for where switches should be located, and was chronically late delaying the project by days at a time. They refused to work with my electrician who comes in, does the work, and leaves on time and with appropriate pricing, insisting on their own diva. Every single step of the way, there was damage to my home. See the pictures for a sampling of the issues. All this shoddy work and the project ran late. Not a little late, but over twice as long as promised. Some of the reasons made sense (child in hospital, waiting on electrical inspector, it's too cold so the floor is taking longer to cure), but most of the time, people simply didn't show up. I have never felt so unwelcome in my own space as when the team was there acting like I was the unreasonable person. The team lacked respect for their boss (Dany) as much as they lacked respect for my home. Dany and Joe were actively working to do good, but the team seemed to completely ignore them. They may have been having a rough time of it this time, but the end result was not worth what I paid for it, and the level of damage is so severe I don't ever want to let anyone into my home again, it's been so violated. If I could undo it all and start from scratch I would, but now I have to go down there and look at that sad sad floor and damaged (new) doors and try to make the best of a terrible $55k mistake. No restitution beyond an apology was offered, and even in the apology Joe kept trying to convince me it looked good. The Pros if one can say this project had any (pardon the pun): The folks in charge did try to make me happy throughout working and reworking and trying to fix some of what had been messed up or damaged, and they apologized. It was the people on their team who were so actively disrespectful of me and my property. I would not recommend this group. Life is a collection of the consequences of our actions. I am going to be living the the consequences of choosing this company for the foreseeable future. I hope the consequences of this review is that JFC Pros is motivated to enforce their team treat people's homes with a little respect and return to the service that earned them their previous 5 star reviews.
JFC Pros
- 30 hires
- Based in Westborough, MA
- 20 years in business
- 50 employees
- Background checked
- License verified
About JFC Pros
We are a construction company fully licensed and staffed. We are specialized in Home additions, new construction and complete renovations residential and commercial. We are very proud of having many 5 star reviews in all our social media. Our name and our reputation are very important to us.
Reviews
I had a free questions to ask before giving all my personal information. The response was very rude.
My experience with JFC was great. They were honest and upfront with information regarding my project, and I really appreciate that.
Was connected to JFC, flyer talking about the job, it wasn’t the jobs he take. He was honest to tell me that on the phone, and directed me to where I should look for the work I want done.
JFC has excellent communication and Joe showed up one time and was professional in his introduction. That is why they have two stars. Joe looked at me and seemed to see dollar signs. I was looking for a quote for a garage. However, he proceeded to tell me my house looked like "sh$t", (his words - aesthetically) and that I ~needed~ to blow out ceilings. That's just a taste of the garbage he shoveled my way. Oh, and his breath was beyond beyond. 🤢
Our home has an attached cinderblock shed. It would have been a terrific garden shed/workspace except that it was HORRIBLY designed and badly lit, plus an uneven floor, a door that barely admitted a wheelbarrow, and a 30-inch drop to the concrete steps entering the basement. We requested estimates from several contractors over many years, but the key issue was cutting the cinderblocks: nobody had the skill or tools to attempt it, or else they assumed we would not think it was worth the cost. Until JFC Pros, whose response was NOT an echoing silence but an astonishing and most welcome "I think we can fit you in next week"!!! Because the shed renovation was not urgent, the crew split time between our project and another client's kitchen (obviously a much higher priority to complete). JFC Pros always kept us informed when the crew would arrive and which portion of the renovation came next, and those guys worked very, very hard for us! They had great suggestions I had hardly dared to hope would be possible, like extra windows (TOTALLY worth it!), and a beautiful new 36" door with a tiny ramp at the sill to roll wheelbarrows, garden carts, etc. in and out with ease. The 30-inch drop was enclosed by half-walls and much more elegant handrails than I had envisioned. They salvaged one portion of the original configuration to give me a work bench (at the proper height) with storage, and they arranged storage for plant pots and garden tools. They finished the job within two weeks--far sooner than my expectations--and cleaned up all the mess. No photos yet, because I'm still figuring out the ideal way to use the space and arrange my tools. (JFC even added insulation, but it's still an unheated space, so I only work there on warmer days during winter.) That hideous, dingy, ergonomic nightmare was transformed to a bright, airy, cheerful, SAFE place to create, pursue messy hobbies, and store my garden tools. I am LOVING it! I absolutely recommend JFC Pros, especially to anyone who has struggled like I did to find a contractor to tackle a dream project.
Very good
Built an addition for us and got it finished quickly. ..considering the trouble the town gave us at the beginning Joe and his crew were able to complete the entire job within 2 1/2 months! Excellent results, even installed a new driveway as well... Very pleased
JFC responded to my request promptly, gave me a proposal on the spot (repair of a drop ceiling), showed up as promised, completed the job and cleaned up. In addition to good work, Jose wa good to work with.