I don’t typically write negative reviews, but I feel it’s important to share my experience so others can make an informed decision when choosing a landscaper. At first, Jason seemed promising—he listened, responded promptly to messages, and appeared professional. However, everything changed once I gave him the down payment. During one visit, my husband and I were discussing the project with him when my husband stepped inside for a moment. That’s when Jason turned to me and said, “Don’t bother me while I’m working or I’ll charge you more.” I was stunned but tried to excuse the comment as immaturity. Throughout our conversations, I had clearly expressed my vision for the placement of boulders—I wanted them scattered, not stacked. I even sent multiple reference photos. When I saw him stacking them, I stopped him, and he assured me he understood and would adjust them. Unfortunately, he did not follow through. We also discussed replanting my Japanese maple trees. Jason placed one in a very visible spot, and after he left, I noticed it was dead on one side. When I asked him about it, he became defensive and began yelling, claiming my husband had instructed him to plant it there. For context, my husband wasn’t aware that the tree was half dead—and Jason had already told us it had less than a 25% chance of survival. Lastly, one of the new trees Jason planted began showing signs of distress. When I asked about a warranty, he told me there was none and that his landscaping work doesn’t include any guarantees. If you’re considering hiring Jason for landscaping, please be aware that he does not offer any warranty or accountability for his work. I wish I had known this before moving forward.
JLS Landscaping & Lawn Care
- 59 hires
- Based in Walnutport, PA
- 9 years in business
- 7 employees
- Background checked
- License verified
About JLS Landscaping & Lawn Care
Our goal is to provide our clients with quality lawn expectations. We take our time and make sure the job is done right. We take the extra step to make our client’s happy. We love providing our clients with the best lawn and Landscaping possible. With state-of-the-art equipment and very flexible with pricing, we are positive to give our clients what they are looking for. Please give us a call to discuss any further details! Quality work Fully insured Give us a call!
Reviews
They showed up and took care of the work in one day, I highly recommend for landscaping.
We were having a party and the guys came out quickly. They weeded and mulched all around the house, cleaned up the yard and everything was completed beautifully on time for the party!
Excellent vendor. I would not hesitate to work with this company again
On time and thorough.
A wonderful experience to hire a company that does what they say, showed up on time and did a great job.
Never showed up, nor called back! Not professional👍
Would use again
He did the job quickly and made suggestions to improve the look of the property in addition to the original plan
JLS Landscape and Lawn Care completed a big job consisting of trimming, trees, bushes, hedges, pulling and clean of weeds, edging out, preen weeds, and mulching. The staff is very professional, on time and works hard. The pictures show the close-up finish work. There are still weeds in areas, see the previous 2yr. landscape fabric in areas, areas with no mulch visible to the eye. Contact Jason Santos to come back and make it right per his word of mouth. Plus, the proposal agreed upon. Personal I feel Jason underestimated the job and the amount of mulch needed to cover the grounds adequately. The mulch is very thinly laid out. I have been waiting today for two weeks for him to come back. I blessed him with this job because I was going with another landscaper, but he was hungry and guarantee everything was included in his proposal. Well look at the pictures and you be the judge.
Came out and gave me a quote at 8am. He came back later that day with his team and took care of my lawn. I hired him to come once a week. So far so good after 2 weeks!
My husband always took care of our lawn but work got so busy for him and was unable to for the last few months. Our grass was getting high and I reached out to Thumbtack to find someone. JLS responded and came the same day to give me a quote. They've been mowing and weed-wacking for the last month and have done a great job at a reasonable price. I would highly recommend.
Hard and careful workers...
The JLS team was quick to respond and work on a fair price to cutdown a row of overgrown boxwoods. The value was great we added in mulch on top of it so our house now looks nice and clean. They're willing to jump in and accomplish the task!
Hired Jason for a parking lot cleanup and he did the job as instructed.
Excellent communication, very professional and does quality work. Highly recommended.
1
A+
Good communication. Quality work.
Jason is a great worker
Services
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