Excellent moving experience! The team was fast, reliable, professional, and efficient from start to finish. They consistently checked in to reassure me that everything was being taken care of, which made the entire process smooth and stress-free. Their attention to detail and commitment to great customer service really stood out. I truly appreciate their hard work and would highly recommend them to anyone looking for a dependable moving company!
John Frank Moving Company Charlotte
Great valueLicensed
- 991 hires
- 3 similar jobs done nearby
- Based in Charlotte, NC
- 2 years in business
- 5 employees
- Responds in about 10 minutes
- Background checked
- License verified
About John Frank Moving Company Charlotte
Welcome to John Frank Moving Company Charlotte! We are proud to provide professional, reliable, and stress-free moving services to every customer we work with. Your trust and satisfaction mean the world to us. You are the most important part of our business. We truly appreciate your loyalty, your return business, and your referrals to family and friends. At John Frank, we’re a dedicated team with over 7 years of experience in the moving industry. Our movers are athletic, well-trained, hardworking, and loyal individuals who take pride in their work. Professionalism, reputation, and strong client relationships are the core of our mission. Give us a shot, and we’ll do our absolute best to exceed your expectations. 🚛 Services We Provide: Local Moving (Residential & Commercial) Labor-Only Help Packing & Unpacking Junk Removal 📦 What’s Included in Our Service: 18’, 20’, 24’, and 26’ box trucks From 2 to 8 person moving teams Two-wheel hand trucks & four-wheel dollies Moving blankets & shrink wrap (unlimited) Boxes & wardrobes Moving straps Tools for assembly/disassembly Piano board (by request) Packing materials (by request) 💰 Our Rates: Hourly rate + truck fee (please call or text for details) No hidden fees! No heavy item fee, no stairs fee, no mileage or gas fee. Feel free to call or text us with any questions or special requests. We’re always happy to help. Thank you again for choosing John Frank Moving Company. We look forward to serving you! Best regards, The John Frank Moving Company Team 🚛
Reviews
They did my move about 3 weeks ago, first of all they left blood on over 10 of my boxes that dripped inside and got on my stuff, so I had to throw away multiple items and rewash what I could. BUT, I didn't even reach out to them and tell them anything and just took it on the chin. With that being said, THE ONE ITEM, I really really cared about, and told them it was the only thing I needed to make 100% sure didn't get damage, was damaged. My really nice TV, I have not touched the box since they moved it in until today. When I opened the box, the TV was upside down, with the foam protectors not even on it, meaning it was moved basically without a box on the top side. So I instantly went to plug it in. And yup, on the top side of screen, it is dented on the screen, and cracks going from that corner. And since it's an OLED, the tv literally won't even turn on anymore either for some safety system that Sony has. Super super unhappy, and really hope they get this taken care of. If not, I would 100% not recommend working with them whatsoever. It's crazy the one item I told them multiple times is the only thing I care about was damaged. This is a picture of one of the boxes that I took day 1 and found out over 10 others also had even more on the items inside. And on the tv picture, you can see the dent in the screen at the top left with that discoloration. Here is a full list of issues I had. This move was a nightmare situation for me before they actually came to move my stuff, so I let a lot of things go because I just wanted to be done with it. But now that I found out about the TV, I am so angry and upset, I will go to court over this if it is not fully taken care of. - TV broken (the ONE item I made sure to tell them that i cared a lot about, and supplied a TV box and all necessary equipment to do it correctly, and they took it off the wall and packed it themselves) - Blood on multiple items and boxes - They left water bottles throughout the old house, poop in the toilet, and pee in another toilet at the house we were moving from. Told them that the water was not on and they said it's fine and still went (they didnt speak english well) - They were speaking Russian and didnt know that I could understand, but they were saying some pretty horrible things about my girlfriend and myself while they were there joking with each other, I didnt say anything about it and just let them be because I HAD to move that day. - They also scuffed my couch and it now has black stains on it, on multiple corners. - They lost furniture accessories on a few items, so we couldn't even set up what we needed to for a while Long story short, they did not care, this company is more expensive than plenty other companies out there and now I'm wishing i went with literally anybody else. If they can not find a good solution to take care of this. I can only imagine what could happen with people that have an even bigger move. I was only moving from a 2 bedroom townhouse. And I really didnt have much. STAY AWAY!!!!!!!!! I will update this once they have given a response and take care of this.
This turned out to be a nightmare. I was quoted one price for a 3 to 4hr move. I made it clear everything I had to move. When the movers got here they started saying it was going take 6 to 7hrs.doubling the time originally stated. I would not recommend this company.
the guys that came were so awesome and professional and got the job done. Definitely recommend this company
Very professional. On time and careful with my items.
Really glad I chose this company for my move! Great guys, clean cut and trustworthy. Great to have in our home and will use again.
Fantastic experience using John Frank Moving Company. I was in need of disassembling, moving and reassembling a Peloton treadmill. They responded to my inquiry right away and completed the job next day. The movers were friendly, polite, knowledgeable, and efficient. I am beyond pleased with the job they did and very grateful for their help. Very transparent pricing too. I will 100% use this company again for any moving needs in the future!
Such an easy and worry free move of a heavy recliner to a memory care facility for my mom. Nice people.
The crew that showed up were helpful, courteous, and friendly. They worked hard to make sure the move goes smoothly without any issues. They also helped me get things where I wanted them to go. Great job and the price was good.
The two guys were great! They handled my items with care. They were fast and professional.
Great experience, they made the hard part in moving easy !
Great experience with this company! Highly recommend. Scheduling was seamless. Tim & his crew did a great job, and even assisted with extra tasks at the destination
Very quick response to my request for quote, and pricing was super clear
If I could leave zero stars, I would. The only positive part of this experience was the contact center representative, who was responsive and quick to communicate. Other than that, this was one of the most stressful and unprofessional moving experiences I’ve ever had. Our moving window was scheduled from 1 PM to 3 PM. The driver initially called and said they would arrive around 2:30 PM, but the arrival time kept getting pushed back because they were delayed at a previous job. Then it turned into accident on the road and they was delayed due to traffic. We waited at the pickup location for over 4 hours trying to be patient and understanding. We booked 2 movers for 2 hours because we did not have a large move and we thought they could have it done within that time frame. However, the movers worked extremely slow, didn’t attempt the second location, broke our property, failed to clean up after themselves, and then attempted to charge us for the extra time they caused. We ended up having to help move our own stuff just to speed things along. What made the experience even worse was the complete lack of professionalism and accountability. When we expressed concerns about how slow the process was going, they became argumentative instead of addressing the issue. They even tried to blame us for our fireplace being damaged because they said we didn’t help, even though we hired movers specifically to do the job. And if they felt that they needed the help they could have simply asked. One of the movers, a 19-year-old named Tim, was especially disrespectful. He used multiple F-bombs during an argument with us and stated that he was “not going to overwork himself because we needed the move completed at certain time.” He also called us broke saying that we was rushing the process because we did not want to pay for the additional time. And said since we was rushing the move we could had done it ourselves. His partner eventually had to tell him to apologize before he later came to the door and apologized. Hiring movers is supposed to reduce stress during an already exhausting process, but these two movers made the experience far more stressful than it needed to be. It is disappointing because the company has good reviews, but based on our experience, I would strongly recommend booking at your own risk.
I hired this team back in October 2025 to move my 2 bed apartment from a third floor unit into a storage unit. I was in an unfortunate situation where I had to immediately vacate. Amongst being in distress the owner reassured me that they would send 2 guys out and handle it. After reading such good reviews I had no doubt EVERYTHING would go accordingly.. I WAS WRONG. On moving day , I booked the 2 hour time window & the 2 men showed up and appeared to be solid guys. However a hour into moving I noticed that they would go downstairs and wouldn’t come up for several minutes at a time 5-10 min time frames which felt like the were riding the clock. They were moving extremely slower than they arrived .. while that was happening I took it upon my self to wrap my own furniture, they did not bring blankets which u told them I needed ahead of time , I had to use my own blankets, I even had my 2 sons to help them move MAJORITY of the miscellaneous things bc again I was in a bind and I didn’t have enough to go over 2 hours. Seeing how I had an infant at the time and I was also still packing as they were moving me out I couldn’t reference to the owner what was happening at the time. I didn’t want any confusion or confrontation because I was on a time limit with my apartments to move out so I just told my sons to help. We got to the storage unit on the 2 hour & they begin to pack my things in like Tetris. I ended up having to pay for another hour at the end of everything & I assumed everything was in tack. Fast forward to today. As I’m moving my things out of storage, which by the way I haven’t been into since moving day MY ITEMS ARE DAMAGED. My kids TVs are broken at the top. My TV leg is completely broken off, my office table is broken completely and I had to immediately throw away due to broken glass and table legs, entertainment stand broken , dining room table scratch because they did not wrap it at all , and my dresser is cracked! I am highly upset after spending over $500 & I WILL NEVER USE THEM AGAIN! It’s so unfortunate that I have to be one of the reviews that this happened too. I AM LIVID!!!
The crew was outstanding—professional, efficient, courteous, and careful with our belongings. My only disappointment was learning at the end of the move that exceeding the booked time by 10 minutes triggered an automatic additional half-hour charge. I wish that policy had been communicated more clearly upfront, especially given the company’s marketing emphasis on transparency.
Very helpful. Very friendly. Overall great experience - couldn't have asked for better movers!
Hi the team was great and did what I needed. Thank you ! MsSusan
We had the best experience with this company. They were very responsive and helpful when determining the best solution for moving a couple furniture purchases from local sellers. Both Danny and Alex were very professional, courteous and careful. It was truly first class service and we couldn’t be happier. We will certainly use this company again and highly recommend you use their services. They offered the best price for the move we needed completed and completed the move within 24 hours of our initial contact.
We had an atypical move, 2 locations to one house. The team got going quickly and navigated logistics challenges like long distances from the truck to the apartment door. While the actual moving time (about 12 hours) was far more than we thought it would take the team stuck with it and we were able to complete our move in. No surprise fees and everything they said would be included was. Thanks!
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John Frank Moving Company Charlotte★ 4.9
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