Dude wanted to change the thermostat control board and charge me $685 but another technician came and after their diagnosis it was only the magnetic flow switch. Ken said that he did a diagnostic and charged me $100. I had M1 services reach out and say they can change it for 450. After Nash from M1 was doing his diagnostic for 3 mins found out that indeed it was not the thermostat board it was the magnetic flow switch and said that even if Ken would have changed the board out it still would not work until the switch was in the proper position. M1 also said that there is no way Ken did a proper diagnostic and that he was looking to scam us. I feel very scammed after being quoted 685 for a problem that I could have been fixed by the homeowner if they knew. To scam a person at Christmas for over &500 is bad business and to be specific Nash brought the new board and showed me that there was no problem with the board I had. All in all it took 30 mins and no need for a new board. Why did Ken charge me a diagnostic fee of $100 and say I needed a new board when it was not that? Either he is scamming for money or he does not know how to do his job. I feel like he charged me $100 for nothing and gave me false information just so he can make money out of me.
Ken O'Brien Plumbing Heating and Air
- 38 hires
- Based in Fountain Inn, SC
- 11 years in business
- 2 employees
- Background checked
About Ken O'Brien Plumbing Heating and Air
We are a Veteran owned and operated company servicing the Upstate of South Carolina. No Up Sales, No Gimmicks, just honest estimates and work done right. Fully licensed, insured and bonded. Offering a wide range of plumbing and HVAC solutions for the entire home as well as businesses.
Reviews
We needed someone urgently, and they were there within an hour. We couldnt get anyone else to come out. He fixed what the last plumber worked on. It was more costly than what we wanted to spend, but we appreciate their responsiveness.
Prompt, professional and courteous. Through explanation with estimate. Will hire again in heartbeat.
Hired Ken to service my HVAC. His prices were very reasonable. Great communication before and waiting for his arrival. He was very professional and helpful. Educated me on my system. Will definitely be using him again in the future!
Ken and his team are great. We're extremely responsive, did great work, and understanding of our situation. I would highly recommend him to friends and family as he'll look out for you and give you a solution that balances costs with your other priorities.
Fast response when the ac went out. Luckily he had a fuse with him. I got a price to replace but price was a couple grand higher than others.
Great service and trustworthy advice. I will be a customer for a long time.
Ken came out and performed the task I requested. He was very responsive. I highly recommend him!
Ken was very professional and on time. When he arrived at our home he looked at the issues, the issues going on with our home was further than what Ken was able to do and gave great advice to what our next step should be to get the problem fixed. I would highly recommend Ken again.
Called Ken O’Brien Plumbing to fix my toilet. They responded quickly, arrived on time and fixed the problem. I highly recommend.
He came very quickly and explained about the problem we were having. He then proceeded to do more than he needed to by installing a toilet seat for us.
Ken did an obsessional job. Had to go under home and had more or or less had to rotor rooter the sink drain out to septic tank. Really new what needed to be done as soon as he walked in. Very courteous and professional. Would definitely use him again!