I was extremely disappointed with my experience, particularly regarding the lack of communication, repeated delays, and disregard for my pets’ safety. I specifically scheduled this cleaning while I was out of town and my larger dogs were boarded to ensure the cleaners could work safely. The original arrival time was 11 AM, which was then pushed to 1 PM. After further delays and scheduling issues, the cleaners did not arrive until almost 4 PM. I repeatedly requested that the exterior doors remain closed for the safety of the animals still inside my home. Despite these requests, my house sitter drove past the property multiple times and observed the front doors standing wide open. When I raised this concern, I was told the doors needed to remain open to ventilate chemical fumes. However, if cleaning products are being used in an occupied home, I would expect appropriate ventilation methods that don’t compromise the security of the property or the safety of the animals inside. I had made my expectations about keeping the doors closed very clear on multiple occasions. Additionally, the cleaners did not clean the master bathroom because my cats were being kept in the adjoining bedroom. I had explicitly explained that the cats could be moved when they were ready to clean that area, provided the exterior doors remained closed so it could be done safely. Unfortunately, this was not accommodated, and part of the cleaning I requested was left unfinished. Perhaps most frustratingly, because of the extreme delays, my cats and dog were confined to a small room from approximately 6 AM until the cleaners finished around 8 PM. That’s roughly 14 hours of confinement that could have been significantly reduced had the cleaners arrived at their scheduled time. I understand that scheduling issues happen and that working around animals can require additional precautions. However, I went out of my way to coordinate this cleaning around my pets, communicate my safety expectations, and make arrangements while I was away. I expected those arrangements and instructions to be respected. Ultimately, the repeated delays, failure to complete the requested cleaning, and disregard for my instructions about keeping the doors closed made this an incredibly frustrating experience. I would not feel comfortable booking this service again.
Kevin Premium cleaning DFW
- 26 hires
- Based in Dallas, TX
- 3 employees
- Responds in about 2 hours
- Background checked
About Kevin Premium cleaning DFW
Kevin Premium Cleaning DFW provides top-tier residential and commercial cleaning solutions across the Dallas-Fort Worth Metroplex. Locally owned and operated, we deliver meticulous, reliable, and customized cleaning services that keep your homes fresh and your workplaces professional. Our Core Services Residential Cleaning: Routine housekeeping (weekly, bi-weekly, or monthly) for kitchens, bathrooms, living areas, and bedrooms. Deep Cleaning: Intensive, top-to-bottom detailing targeting baseboards, built-up grime, and hard-to-reach spots. Move-In / Move-Out: Complete turn cleans for homeowners, tenants, realtors, and property managers. Commercial Cleaning: Scheduled office, retail, and workplace maintenance tailored to your operating hours. Post-Construction: Dust and debris removal following renovations or new builds.
Reviews
I specifically sent pictures of areas that needed to be addressed and that need attention. I paid extra for the fridge and windows which were both not done. I was charged for two bedrooms and only had one. The baseboards were not cleaned. All items on counter were placed in cupboards and closets where I had to go search for them. Owner has yet to refund me. I’m a hotel general manager and know housekeeping.
My parent's home was closed and dusty all over. We are in atlanta and driving back to Texas and we reached out to Kevin. Kevin's team did a great job clraning, when we got home, all of the windows and curtains everything was cleaned. We were concerned with my sons exzema and the cleaning was very thorough. Our parents home was spotless, so blessed, they worked with me to get everything done by the time we reached!