He was a no-show for our mutually agreed upon appointment, at my residence. It’s been 2 days and he still has not called! Horrible customer service!
L & K Landscape Renovations
- 168 hires
- 5 similar jobs done nearby
- Based in Chesapeake, VA
- 7 years in business
- 1 employee
- Background checked
About L & K Landscape Renovations
Enjoy a beautiful, low-maintenance landscape designed to fit your life, not the other way around. With horticulture certification and 7 years in business, my small team of 4 brings both expertise and personal attention to every yard we work on. We focus on practical, sustainable plant choices and smart layouts that reduce watering, pruning, and overall upkeep—without sacrificing curb appeal. Whether you’re refreshing existing beds or starting from scratch, we’ll help you create an outdoor space that stays attractive with minimal effort. If you’re ready to simplify your landscape and still love the way it looks, let’s talk about your project.
Reviews
These guys were super competent and professional. They should be a consideration for anyone in need of landscaping.
The gentlemen got here and went right to work, planted 4 3gallon containers and spread 4 yards of mulch. Quickly.
He called and we set up a time for him to come over for an estimate. He never showed up or called to let me know he couldn't make it. This was Sunday May 31 and I still have not heard back from him.
I was very disappointed as they didn’t amend the entire beds, especially the area that were new beds. They were very careless in their planting, I have several plants that I may have to replace. Don’t plan to hire again.
They cancelled without any suggestion for a reschedule. I feel like this was a job they never wanted from the beginning. That's fine, but just let the client know this.
Very professional quick to respond to any questions.
No show. Took off work early. Messaged him and he responded 45 minutes after he was supposed to be there saying he was at another job. Horrible customer service. Thanks for nothing.
Kenny was great communicator listened to all my questions and explained how the process worked with the artificial turf, landscape renovation and drywell installation. He used top quality material and prices the jobs fairly He and his team are the ones you want to do your next job
Kenny was an Absolute pleasure to work with! On Time and Budget, had the job done in a day and followed up within a day to make sure we were Happy. If you’re going to a pool this summer and need to make sure it’s level, or need suggestions for sprucing up your yard, then he’s your first call really pleased with his work! Joel and Sharon Raymond, Hampton Va.
Lack of communication. Tried to quote a ridiculous amount - asking to lay River rock- already purchased and on site - in a bed and pull weeding/dig out mulch- for a flower bed about 2ft x 15ft — 30ft squared. Quoted close to 1k for the labor alone as that’s all that was being done. I have bad back issues and work two jobs or I would have done it myself. Finally meeting an agreed price for the work and day of didn’t confirm - I reached out and didn’t hear back… called out of work that day to be home to meet them and for someone who works two jobs that was a big deal for me. Finally texted the next day and Kenny was two hours later than he said he would be and didn’t bring the tools we’d discuss he needed to bring. Just disappointed and won’t be using again. Too many good, honest contractors in the area to consider first. They also didn’t complete the job but left paid in full. Luke (I think that’s his name) came out and sold me on the job. Very knowledgeable and appeared trustworthy. Kenny was there when we met and discussed. Did something completely different and Kenny showed up with someone I had not met at that point to do the work. No thank you.
Luke completely sold the job. He definitely made me comfortable about selecting them. However, when it was time to do the job, kenny gave me excuses on why it didn’t start on time. When Kenny told me he would be at my house after he picked up the rock first thing, I got a call from him after 11 stating they were sold out of the rock I wanted and it’s first come first serve (so why did they wait until 11 to get to Pembroke stone). I ended up having to pay more for another acceptable rock. When kenny arrived with another worker, I could tell from the trailer they did not pick up the amount the quoted. They prepped the area and rolled out the turf (there was overhang). However, when I came back they trimmed the overhang and added several additional seams. Something told me not to pay in full that day, but something told me they would make it right. I’ve had nails coming out of the turf and pieces coming up from where the seems are. I sent pictures right away. I was told they would come make repairs, but they had to order a different glue. When they didn’t show up, I’d message asking for an update. All Kenny knows is EXCUSES! I continually either get a response with one excuse after another or absolutely zero communication. It’s been 7 months since they did this job. The last communication was September 15th stating the turf was on back order for 2-3 weeks and the rocks that I ended up with I could just go buy bags from Lowe’s! I shouldn’t have to pay for additional bags if they purchased and brought the correct amount they quoted me. I asked for receipts to compare the amount purchased the amount I was quote and I was completely ignored. Extremely disappointed! DO NOT USE THEM!!
Kenny and Luke did an awesome!!! The made our backyard a dream area for the kids to play!!!
DO NOT USE HIM!!!! If I could go below 1 star I would. I have grass growing through my turf. He did not complete the job he was paid for. He came late with an excuse everyday (and he gave me the time frame). I admit I was dumb for paying before everything was done. But, I expected him to act with integrity.
Kenny & Mark are very knowledgeable & have great custom design ideas! Strong work!
Kenny helped me work out a plan that met my needs and fit my budget. I no longer need to worry about the dog tearing up the backyard into a muddy mess!
Very pleased with L&k. Will be hiring again for my next project.
Very knowledgeable and respectful. L&K communicated with me throughout the entire process and I could tell they are very dedicated to their craft, I even learned a fee tips myself!! I will be using them again!
No replies to text messages. Was suppose to show up and no phone calls or anything to cancel or confirm appointment. So unprofessional. If you are looking for a landscape companies that handles business like this one then they are the one for you. Good luck if you chose them with your project.
We hired L&K Renovations to do some landscaping in our backyard and front yard. Luke and Kenny are great guys, who were very courteous, hard workers, very knowledgeable and respectful. They did a great job in a timely manner and stayed within our budget. We would definitely hire them again and would highly recommend them to anyone who is looking to have any work done to their property. We can’t wait to enjoy many summer nights in our backyard.
Services
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