The only reason I am not giving 1 star is because the two cleaners did a great job with the actual cleaning. I was originally scheduled for Saturday at 12pm, and when I asked where they were, I was told “tomorrow is better for me.” I needed to return the keys to my apartment Sunday evening, so I felt obliged to reschedule for Sunday for fear of not finding someone else in time. After rearranging my weekend and scheduling for 2pm Sunday (Father’s day), I had to follow up again and ask where they were. I was told they would be there at 2:45pm, then 3:30pm due to “traffic.” They didn’t arrive until 3:45pm Being a move out clean, I expected a few things to turn up that I forgot but nothing did… because EVERYTHING was thrown away. We didn’t realize some of our pots/pans were trashed until we were throwing the trash in the dumpster (at this point, gross to dig it out). Additionally, a stepstool that was left in the apartment was gone when we returned. The two women who cleaned worked hard and did a good job. My frustration is with the company’s communication and complete disregard for my time. They fully missed the original appointment, asked me to move it to Father’s Day because it worked better for them, and then still showed up almost two hours late. Items being thrown away that clearly were not trash was yet another frustration with this entire experience. I shouldn’t have had to spend my weekend repeatedly following up to find out if anyone was actually coming.
Ludy House Cleaning Services
- 994 hires
- Based in San Francisco, CA
- 11 years in business
- 2 employees
- Background checked
About Ludy House Cleaning Services
We are a focused on house cleaning ,windows cleaning in, deep cleaning and moving in/out, our focus is on quality and agility in service. so you will have all the quality and the shortest time.
Reviews
I wish I could rate their cleaning services. Unfortunately, I had a 9am service booked (confirmed the day before), at 9:30am I reached out to see if they were nearby. Was given an excuse and asked if they could come at 12pm. I said yes but it needed to be promptly at 12, at 12pm the cleaner had not arrived, and at 12:20 I cancelled my appoointment. Unprofessional, lack of respect for time, and couldn't even be bothered to proactively communicate their lack of time management. I wouldn't waste your time.
The first time Ludy's team cleaned my apartment, it went great. And we agreed to a regular bi-weekly schedule. 5 star experience. The second time, Ludy's team showed up 2 hours early. I asked if they would return at the scheduled time. They agreed (again). Then, they did not show up. I contacted them to inquire if they were running late. They said they had a flat tire and could get here in 2 hours. 0 Star experience. So I'm just gonna average the two experience. (5 + 0)/2 = 2.5 stars. Rounding up to 3, because the toilet paper fold was a nice touch.
The photos speak 4 themselves ♥️
I never write poor reviews however this is the worst “deep clean” I’ve ever seen. I had to wash the floors after (you can see how dirty the water is below from just one floor). There were still crumbs on rugs and debris on floors. Stairs weren’t touched. Counters weren’t cleaned behind things in the kitchen and backsplash wasn’t wiped at all. They didn’t even clean under a toothbrush holder in bathroom. They were very nice and did do a great job in the shower, however that’s where it ends. I’m hosting thanksgiving and having guests stay and had to take my own time to clean instead.
Sooo thorough, took HER TIME. Literally did such an amazing job with every single room. Accent blankets were folded into the cutest designs, just very pleased with her work, and very affordable which I appreciate. I will 100% be calling her again when needed
My house smells clean now. The cleaners did a great job at taking care of every corner of the house. When they came in, I did a walkthrough of the house and mentioned specific things that I wanted to be cleaned. They took care of that and all the other things. I am impressed by the detailed work they did.
Excellent service done quicker than expected. Would recommend
Fantastic! Hired for an apartment move out cleaning. James & Kalia were great, place is spotless- well worth the money.
Ludy helped me do the Airbnb cleanup. The cleaner was very professional and had experience about Airbnb cleanup. She showed me how to setup the bedding and towels to look nicer! She was very friendly and met all my requirements. I would say the service was much better than my expectation! I super satisfied about the service! I would definitely ask them for help next time and also recommend to my friends!