I am disappointed with my experience. A brand-new garbage disposal failed after just over three months of normal use, which is far sooner than anyone would reasonably expect for a newly installed appliance. While I understand that the company's warranty is limited to three months, I contacted them only about a week after the warranty expired and was told I would need to pay for another service call. Although the policy is the policy, it's difficult to overlook the fact that the disposal itself failed so quickly. My biggest concern is not the warranty coverage, it's the reliability of the product and installation. A garbage disposal should last years, not months. When a newly installed appliance breaks down almost immediately after the warranty period ends, it leaves customers questioning the quality of the work and the level of support they can expect if problems arise. As someone who appreciates good customer service, I was hoping for a more customer-focused resolution given how close I was to the warranty period. Instead, I was left with a broken disposal and additional costs. I cannot recommend this service based on my experience.
Luxury Home Appliance Repair LLC
- 245 hires
- 62 similar jobs done nearby
- Based in Lawrenceville, GA
- 5 years in business
- 5 employees
- Responds in about 10 minutes
- Background checked
About Luxury Home Appliance Repair LLC
Luxury Home Appliance Repair is proudly serving the vibrant community of metro Atlanta! We are committed to providing reliable and efficient repair solutions that get your appliances up and running in no time. Our experienced technicians are well-versed in handling a wide range of appliance brands and models, ensuring quality service with a focus on your satisfaction. Plus, our dedication to timely customer service means you can count on us to respond quickly, fix the problem efficiently, and leave you with a smile. Trust us to keep your home or business running smoothly! ***WE DO NOT WORK WITH HOME WARRANTIES/INSURANCES.***
Reviews
I requested the earliest appointment informed them i had to leave for work around 11. I was assured it could be accommodated. I received 3 calls from the tech saying he was going to be late. The last call he said he was enroute and eta was 10:30. I canceled.
Super quick and easy! I realized at 8am that our dryer was broken (we popped the dryer belt with a super heavy load so it not longer tumbled/spin), and the technician arrived to our home by 1035am to do a diagnosis. He left for 1.5hrs to get a part, then had the repair completed in under an hour. He replaced the dryer belt for $225.00. This is exactly why I love Thumbtack!
Incredible company. Very efficient and fast work within 15 minutes my washer was repaired. They were very kind and friendly. Thank you once again
My washer is still not working. Please call me asap! The water is still in my clothes and not draining then
Wonderful Experience!! I reached out to them at 10:55 pm on a Tuesday night bc my freezer was leaking and the door wouldnt shut. I spoke with a sweet woman named Leah, and she had a technician at my door at 8:20 am the next morning! The gentleman that arrived at my home was so Kind and Professional. He diagnosed my problem and I actually am having him come back next week to fix something else!! I was provided Stellar Service! Thank you Luxury!
My refrigerator wasn't cooling and my washing machine went down. I reached out they responded very quickly and had an appointment for the same day to diagnose the issue. Technician showed up in the time frame that was promised. Repair prices were very expensive but very knowledgeable technician diagnostics was correct.
I honestly didn't know what was wrong but they came out and solved the problem! Fast and affordable!
Quick response and excellent service! Will book again!
I will NEVER be using them again. I called them in for a dishwasher issue. My fairly new Samsung dishwasher would drain but not run the wash cycle. The tech did an analysis and said that NO parts needed to be replaced and that it was just the sensor needs to be cleaned. I was charged $325. 4 weeks later the same issue is happening and they refuse to send the tech to check it. The business owner keeps telling me that there is no warranty. I do not recommend them. Anyone that is not willing to stand behind their work is very scammy. Especially when you claim to fix something that is broken again 4 weeks later. I’ve done work with several other people here on Thumbtack and have never had this issue. I would caution you about this company.