Very responsive and did a great job cleaning our condo. Thank you.
Mari Cleaning Service ✨️
- 148 hires
- 66 similar jobs done nearby
- Based in Annandale, VA
- 5 years in business
- 6 employees
- Background checked
About Mari Cleaning Service ✨️
Hi my name is Maria. I have 10 years of experience cleaning houses, townhouses, apartments, basements, Airbnb. We do standard cleaning, deep cleaning and move-in cleaning. We work hard with my team to make sure our customers are 100% satisfied
Reviews
Very communicative, efficient, and went above and beyond in the work they did.
Came out the same day for a move-out clean including fridge and baseboards and got me together!
Move out Cleaning reliable will recommend, fast
I picked this service for the good review. Initial cleaning was good, but the quality decreased without reliability or consistency. I stopped after 2 months
Excellent service, I was moving out and needed a cleaning service ASAP. They came the next day and did a great job.
Nightmare experience during a hospice emergency We hired this company for an emergency deep clean before bringing my father home from the hospital to begin hospice care. This was an urgent, emotional, and vulnerable situation for our family, and we were very clear about what we needed. The agreement was for 3 bathrooms and 4 bedrooms, estimated at 3–4 hours, for $480. We were upfront that the house had not been well kept and that cleaning would need to happen around some items. After they arrived, we removed one bedroom from the scope, so the remaining scope was 3 bathrooms and 3 bedrooms. They arrived about 30 minutes late without an update and left after roughly 2.5 hours. In that time, they cleaned only 1 bathroom and 2 bedrooms. The remaining bathrooms, main entrance, stairway, rugs, pictures, and the entire bottom floor were not cleaned. Despite completing only a fraction of the agreed-upon work, they charged the full $480 and represented the job as finished. When they said they were done, I was in the middle of a hospital call. I did a quick walk-through but felt rushed because they were clearly trying to leave. I asked more than once if they were sure they were finished. Later, when we had time to inspect properly, it was obvious that significant portions of the agreed work had not been done. When I contacted them afterward, they initially seemed apologetic and offered to return immediately. But we were at the ICU with my father, and the work should have been done correctly the first time. I asked for a refund or price adjustment based on the work actually completed. At that point, their tone changed and they became defensive and unpleasant. They gave a litany of excuses, including saying that I should have given them a “tour” of the house. They never asked for a tour. They were told the number of rooms and the scope of work in advance. I was not acting as a tour guide during a hospice emergency; I hired professionals to complete the agreed cleaning job. They also denied obvious issues, such as dusty pictures and areas that had not been cleaned. When I said I would report the situation and leave an honest review, they accused me of “threatening” them. That is not a threat. Reporting an unresolved service issue and writing a factual review are appropriate responses when a company charges full price for incomplete work. This was not a matter of a missed spot or a difference in cleaning standards. They agreed to clean 3 bathrooms and 4 bedrooms for $480, we removed one bedroom, and they still cleaned only 1 bathroom and 2 bedrooms, left early, called the job complete, and charged the full amount. In my opinion, that is dishonest billing. Doing this to any customer would be unacceptable. Doing it to a family trying to prepare a home for a dying parent’s hospice care was especially awful. I would not recommend this company.
I’m incredibly disappointed with the lack of honesty and communication. I just paid $450 to get my townhouse vacuumed and wiped down when I requested a move out clean. Nothing was specified or detailed. I was told after payment that certain things couldn’t be done or were extra costs when previously I was told a complete move out clean was guaranteed including carpets, floors, baseboards and cabinets and that my place would be sparkling. I emphasized a need to clean floors and carpets and was told not to worry. The pictures were taken shortly after the crew left. Not only were their stains on carpet, floors, and cabinets but the inside of cabinets were not touched. I was told cabinets were included and later told only the outside of cabinets and that the inside was extra (never specified) I told them they didn’t need to clean the inside of the fridge or majority of the entry level because we had a junk removal scheduled for the following day and a corner of the entry level had items staged to be removed. After all of this took place I messaged and was told they could only vacuum my floors, they lied and told me they mopped when I had initially called them right after they left but then later texted me they were only able to vacuum and their vacuum couldn’t get stains out…after I received a text message explaining all they couldn’t do I responded and never heard back from them. They stopped answering the phone, stopped replying and I never received a receipt I was told would be emailed to me. Extremely disappointed as the average cost for a move out clean is around $350 and that includes an actual full top to bottom move out clean, we just paid $450 and still have to hire someone else now to complete what was never finished
I contacted this cleaning company for a quote and spent time describing my property and the work that needed to be done. Only after that conversation was I told they do not accept credit cards or mailed checks. Instead, they only accept cash, Zelle, or Cash App, and they do not provide digital receipts for their services. When I asked why they don’t accept standard payment methods, I was told that credit cards and checks could lead to scams. I found that explanation hard to understand, especially since paying by credit card generally offers customers fraud protection. In my opinion, asking customers to pay only by cash or peer-to-peer payment apps without providing a receipt raises more concerns than accepting traditional payment methods. Another issue was communication. After our initial conversation, the representative began responding only in Spanish, even though we had been communicating in English. Ultimately, I chose a different cleaning company that responded quickly, accepted standard forms of payment, and provided a much more professional experience. Based on my experience, I would not use this company.
I just used Maria's cleaning service and she and her crew were amazing! Everything is clean and smelling good! They went over and above with my basement rec room as it was re-organized for better function! Thank you! Oh and I can not forget the wonderful paper art left behind! Thank you again!