The crew did amazing! My house feels back to normal and I am so grateful. Will definitely be booking again!
Masters of Clean
- 63 hires
- 1 similar jobs done nearby
- Based in North Kingstown, RI
- 2 years in business
- 10 employees
- Background checked
About Masters of Clean
My focus in quality. I never cut corners
Reviews
This was the worst cleaning job and the most expensive. It was supposed to be a deep clean, yet it was a surface cleaning with many surfaces left unclean. I called to complain and they came back and put in another hour to address all the areas left un done. I insisted on them lowering the price, which they did, yet I still feel I overpaid for the terrible job. Just the worst.
Even after sharing these same pictures I had to put far too much time and energy into receiving a partial refund for sloppy service. It was infuriating. I contracted for a deep clean. Their first offer for resolution was to knock 20 minutes off the bill for the half hour I witnessed my cleaner talking on her phone in my driveway midway through her 2.5 hour visit. This, they messaged, was the best and only refund they’d offer. They couldn’t seem to fathom I should not have been charged for that time anyway. But I kept at ‘em. Top of fridge was ignored. Items on the counter like the toaster weren’t shifted to be cleaned underneath. Surfaces around the small house were swatted at but not properly wiped free of dust. &etc. I only have this single experience with the company. Based on their positive reviews others haven’t had the luck of my draw. Nonetheless I was disheartened by what must be the policy of the business itself to actively resist acknowledging real issues when poor service is delivered, documented and reported promptly. After more back & forthing… 20% off the bill (after deducting the extended break time). So in the end, while I was able to negotiate what feels like a fair price for what I received, I would much rather have paid full price for a deep cleaning.
Excellent to work with, would recommend!
Incredible experience. House was cleaner than I ever imagined. Did excellent work. Came home with a big smile
Deep clean for $300. They didn’t wash the floors, wipe the fridge, dishwasher, stove or hood. Responded by saying they would send ‘their best’ cleaner to make up for it. I had already done all the cleaning that was missed so no need. Send best cleaners always, don’t send cleaners who don’t clean. Not even a partial refund for an incredibly poor clean. Very disappointed. If 0 stars was an option I would have given 0 stars.
Professional, reliable and affordable! Would recommend
They did an amazing job-prompt, professional, Debbie was a superstar!
Sandra did a great job cleaning out house. I couldn’t believe how good it looked after just a few hours! I think we will definitely have her back to do a deep clean!
I’d be happy to have Debbie clean my house again. She did excellent work and was very sweet.