Great work, very professional and prompt !
Mike's Factory Direct
Great valueLicensed
- 30 hires
- Based in Westport, CT
- 27 years in business
- 10 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Mike's Factory Direct
Mike’s Factory Direct is a family owned business that was established in 1999 in beautiful Fairfield County, CT. We come from humble beginnings, starting off with only 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth with over 12,000 customers to date. We are not in a fancy retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7500 sq. ft. of combined showroom & warehouse space, 2 sales people, 2 delivery guys, and 2 service technicians in dedicated service vehicles. Let us know how "we can help you live better"!
Reviews
My hot tub wasn't heating. I figured the heater was shot and I knew that was a $650 part and would require a diagnostic visit and an install visit since it is a special order part. The Mike's technician came and diagnosed the lack of heat issue as a circulator problem and he had one readily available on his truck and installed it on the spot. And it was only a $325 part. So these guys are not only good diagnosticians, but they are honest. I would highly recommend this company.
The guys were extremely helpful!!
Quick to respond. Gave me reasonable quote for the work. On time and did a great job. Would definitely recommend and use them again.
Good times
My issue was not repairable, but Scott was helpful .
Did exactly what they said they were going to do. Zero hassle of issues. Total pros
Mike's Factory Direct is handling our service perfectly. All expectations have been met, costs are reasonable, all questions have been answered, Technician has explained any issues that have arose and needed to be addressed. Arrived when they said they would and did what he had to do to get the job done. This was the best Service company I've used or contacted in the years we've owned our spa. Do not go anywhere else you're wasting your time and money!
Services
Mike's Factory Direct★ 4.9
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