My experience with this company was frustrating and disappointing. The person who spoke with me—whether the owner or someone in management—showed very little willingness to listen and no empathy for my concerns. I initially spoke with a young lady who understood my request. Another person then took over the call and, in my opinion, belittled her by telling me that she was “only just an office worker” and did not understand work in the field. I found that dismissive and unprofessional. He explained that he could not provide an accurate quote without inspecting my home. I told him I understood and that arranging an inspection was exactly why I was calling. Despite repeatedly explaining that I wanted a technician to assess the ductwork that needed replacing, the conversation kept going in circles. He then quoted $400 per duct. I acknowledged the price but explained, again, that someone still needed to inspect my home to determine what work was required. I spent approximately five minutes trying to communicate this simple request, yet he continued repeating the price instead of helping me arrange a visit. Eventually, I became frustrated and said, “Okay, let me think about this, and I will give you a call back.” He then hung up on me without so much as a courteous closing. Whatever misunderstanding occurred, hanging up on a potential customer was unacceptable. I was trying to schedule an inspection, and I came away feeling unheard and dismissed. Based on the lack of patience, empathy, and basic professionalism I experienced, I would never recommend this company. Very unprofessional for his employees and customers
MMI Home Improvement Pro
- 364 hires
- Based in Alpharetta, GA
- 14 years in business
- 18 employees
- Responds in about 40 minutes
- Background checked
About MMI Home Improvement Pro
We do not use subcontractors or any third party , ever!!! Local family owned and operated company. No hidden fees,no complicated estimates, fair and honest prices every single time. Over 1200 five star reviews on Google across our Georgia locations. Fully insured with general liability and workers coverage. MMI Home Improvement Pro delivers residential and commercial services that include Handyman services Air duct repair and cleaning Air duct sanitizing and mold remediation HVAC ductwork installation and repair HVAC tune ups and repairs Drywall repair Kitchen hood and microwave ductwork ventilation Bathroom fan ductwork installation Dryer vent repair and cleaning We bring more than thirteen years of experience and use advanced cleaning technologies that keep your home safe and your air quality high. All work is guaranteed; bonded; and fully insured. What makes us different Our technicians are fully trained with verified background checks We never use fake or generic pictures; every picture and every video is our real work and our real team On our website you can see our technicians; how we look,who will arrive at your home,and how our team works on real jobs Visit our website and social media to check our trucks, tools, and live project videos Family owned and operated with strict quality control on every project No subcontractors ,only certified in house professionals.
Reviews
Alex was honest from the start. I really appreciate his work and the professionalism! Thank you all so much
- I explained the job in detail. - I was given a quote. - I agreed to the quote, and we agreed to a date. - When the technician showed up, the quote was doubled. He got the company owner on the phone, who would not budge. They blamed the office manager for giving an unrealistic quote, taking no ownership of the quoted price. - I showed them my Thumbtack chat history where I explained the job in every detail (except maybe how tight the crawlspace was), but their own quote meant nothing to them.
Watch out for surprise fees. Had multiple calls with no mention of fees and then received a hefty surprise charge day of. Disappointing way to do business.
My new dryer got dented because when he came out from working on the vent, he didn’t move aside — he literally jumped down with both feet onto my washer and dryer. They were so careless and damaged the customer’s appliances. I really regret hiring them.
Didn’t want to put anything in writing. Did not do the job as I had requested and were difficult to work with to get resolution. Ended up needing to spend additional money and a lot of additional time arguing with them to get the job done as I had initially wanted.
Mark was so kind and professional and showed me more about my house and the issues with the ducts than I knew of! He was honest and helpful! I don’t know much about air ducts, but I felt like I could trust Mark. He showed me the dusty blower motor (I believe that’s what it’s called) and he cleaned it! He also changed out some padding that had gotten moldy and changed one of our ducts! And John in the office is really great as well! He was my first point of contact and he’s really nice and personable! Very expensive. I paid $1150 in total. So I’ll hold off on some of the work I need until I can afford it. It was a good experience though and I’d definitely use this company again!
MMI was outstanding and extremely professional quality of work a craftsmanship exceeded expectations
The team @ MMI were on time, explained everything in detail and were very friendly and professional. Highly recommend for any HVAC/vent cleaning you need done.
Hired MMI to install dryer vent after cleaning the vent. Technician showed up next day, got the vent installed.. Thank you
Send me written estimate as requested
Awesome, fast, professionals!
Had a bathroom exhaust duct installed. Guys were on time and made quick work off the job. Bathroom is venting much better
I love the before and after pictures. The explanation of the project went as explained. They also made some helpful suggestions.
We hired them to clean the air ducts in sour short term rental property. They did a great job! The vents were disgustingly filthy…..probably never cleaned by the previous owner. The price was affordable and the techs were very professional. I highly recommend them.
Excellent all around!
Very responsive, inspected the system and gave recommendations, completed the work in a timely manner. Would hire again.
Amazing work.
I was very impressed with MMI’s service overall. They arrived within an hour of submitting the online request, were super professional, kept me updated along the way and solved problems another contractor failed to. I would highly recommend this company to anyone looking for fast, professional service. Thank you, MMI!
Needed a specialized dryer duct to fit the vent not sold in regular stores. Extremely large plates fixed to the wall without purpose. Vent separated after first use.