The installer was not given the work order that was decided between me and the salesman. Had to settle for a lesser gate, but was charged less than the original order. The company used nails instead of wood screws. Was never given a choice of nails or screws. One of the pickets was not flush. Nails put into the horizontal boards on the bottom of both sides of the gate were in at an angle and sticking out. The old materials were dumped on my front lawn for 12 days till they were picked up. I had no idea when they would be picked up, so I moved the heavy gate off my grass to the side of the house. After the materials, minus the gate, was picked up I called to say the gate needed to be picked up. I was told it would cost $100 to come get the gate. I declined since that is a ridiculous amount. I scheduled repairs for a Thursday and they did not show up, and no call to let me know. They rescheduled for Sunday and two guys showed up wearing slides as their footwear. They did the repair using wood screws. My gate now has both nails and wood screws. The protruding nails on the bottom boards were grinded down, which burned the wood. I had to get some sandpaper to tone down the dark brown spots. The foreman I talked to on the installers phone on the first day, told me the salesman didn't know what he was doing and the gate I ordered was overkill. The work had to meet a certain price so the order called for steel posts and a steel frame. The installer never saw that and replaced the wood post with a wood post. I didn't get the frame either. I would never recommend this company.
Mustang Fencing & Gates
- 2,034 hires
- 2 similar jobs done nearby
- Based in Stafford, TX
- 24 years in business
- 12 employees
- Responds in about 2 hours
- Background checked
About Mustang Fencing & Gates
Welcome to Mustang Fencing & Gates, your #1 destination for top-quality fencing and gate solutions in the greater Houston area. With a commitment to excellence and customer satisfaction, we take pride in offering a wide range of services tailored to meet your residential & commercial fencing needs. Passed on from father to son, with a passion for craftsmanship and a dedication to providing durable fencing & gate solutions, Our family have been serving Houston, Katy, Sugarland, Richmond, Spring, Conroe, The Woodlands, Humble, Tomball, Pearland and Pasadena for 21 years. Our Services: Fences: At Mustang Fencing & Gates, we understand that the right fence can enhance the beauty, security, and privacy of your property. That's why we offer a diverse selection of fencing materials and styles to suit your preferences and budget: Wood Fences: Classic and timeless, wood fences offer natural beauty and durability. Iron Fences: Elegant and robust, iron fences provide security and sophistication to any property. Vinyl Fences: Low-maintenance and versatile, vinyl fences offer long-lasting beauty and durability. Chainlink Fences: Practical and affordable, chainlink fences provide security without compromising visibility. Gates: Complete your fencing project with our custom-designed gates that combine functionality, security, and style: Automatic Gates: Enjoy convenience and security with our automated gate systems. Wooden Gates: Enhance the charm of your property with custom wooden gates crafted to your specifications. Iron Gates: Make a statement with our ornate iron gates that add elegance and security to your property. Chainlink Gates: Durable and reliable, our chainlink gates are perfect for commercial and industrial applications. Vinyl Gates: Low-maintenance and stylish, vinyl gates offer the perfect blend of beauty and functionality. At Mustang Fencing & Gates, we are committed to providing exceptional service, superior craftsmanship, and unparalleled value to our customers. Whether you're looking to enhance the beauty of your home, secure your business premises, or add privacy to your property, we have the expertise and resources to bring your vision to life.
Reviews
Complete nonsense. Poor quality. Absolutely NO communication and no follow up from the project manager or his/her boss. They can't even make the time to call or text or email me about any plans to make the fence right. This "2-day" job has been going on for about 3 weeks now. Well, not exactly. They worked for about 5 days on it, 2 of those days were to fix issues that were caught in the middle of the job. I have a hard time believing these people actually did any of the work in the pictures that are on their website. Needless to say, I will not be using them again. I imagine I will never get them to honor their 10 year warranty. I guess the $8800.00 I spent on this portion of my fence isn't enough for them to worry about. Hopefully nobody else will be treated this way. Notice in the pictures, the gate is not the same height as the fence (wasn't even the right gate), the cracks in the pickets, the different directions that the pickets go, and the rot board being split in half instead of giving me the 6'6" fence per our contract.
Fence installation appears ok. Initial estimate guy was very professional. The pre-work review guy was fine. However, everythigg no else about working with this company has been absolutely terrible. They rescheduled me 4 times; I took several days of partial work from home to meet each of these rescheduling only for them to call me after 3pm notifying me that wouldn’t come. I really needed to be on site because we are moving labs and yeah I work in a lab. I have experiments to do before I go abroad (which I told this company about) they rescheduled me so many times that they completed the work 1 day before my flight. The day that they finally came out to do the work, the office didn’t even call me until 230pm telling me that they would be there in 1 hr. they didn’t get there until 430pm. They finished the work around 645-ish. It’s beyond frustrating that they’ve wasted hours of my working time over a 2 hour job. I had no timely or professional contact from them since after the second reschedule, and now they keep calling me when I am abroad (which, again, I told them about). I will never recommend this company to anyone who needs fence work done.
We hired them to fix 1 basic wood fence and replace the gate entrance to the back yard with a cast iron gate. They installed the wrong kind of fence (wood when we asked for iron), so I called and sent pictures to their manager and he said he would call me back--then he never did. The price discrepancy between the two fences was several hundred dollars, so I accepted the fence that was installed with the agreement that they would refund the difference. I have emailed 3+ times, called 3+ times, texted the manager's phone, and have still not received the refund. The last 2 times I've called, the receptionist has noted the issue on our account and said she will speak with whoever does refunds and then it is not resolved. I would not recommend this company to anyone; it's fishy that their yelp reviews are 2 stars but google and thumbtack are 4.7+ stars. Beyond having to hassle someone for a refund for their mistake, their work was incomplete and bad quality. One of the large hinges should've been bent at a 90 degree angle and instead it extends beyond the fence several inches, making it look incomplete. They left a lot of the materials from the prior fence in my neighbor's yard, upsetting them.
We had an iron gate installed on our patio and Mustang Fencing & Gates responded quickly with a competitive quote that included hall away of our old wooden fence. I am thrilled with the new fence that has opened up the space along with more sunlight.
Positive interactions every step of the way. They took down the old leaning fence with deep respect for how well she had served her purpose. The new fence is beautiful with the colors and scent of new cedar. It went up in less than a day and now stands solid and beautiful. They cleaned up the vicinity and took away all the mess. We are delighted.
Rushed the processes and wanted an answer right away. How does one make decisions like that?
Mustang Fencing & Gates installed a durable iron fence and gate for our home. Sam made the process simple and stress-free. The installation team was professional and did high-quality work. We are beyond pleased with the outcome!
Get a competitive price. They were more than twice as much-: yea double than the other 3 pros that quoted me on Thumbtack. It's a waste of time to go through all the meeting logistics and effort for a price that is not usable. And thus a good reason to get several quotes!
Communication was not great or consistent to even get the installation scheduled. It always appeared they would do better, but then disappointment came. Seven days later, from what should have been, the install date led to them working in the rain. I'm not sure if that is why the gate has a gap. 50% through I stepped outside to see the gate swinging the wrong way. Had Sahir nor left the site or communicated with them that the gate would not have opened in the wrong direction. The lock mechanism is exposed, so I removed it. Their fix was to flipped it around, but yes, now there are holes that they apparently patched up. I gave them my door knob and a 2 keyed deadbolt. The outcome is in the photo. To add the gate also swings, 5 inches passed the fence becausethey didn'tplacea plate. Why noy simply say you couldn't do the two hole or a single hole for the closure. If you only do latch style just say that instead of reconfiguring the gate and destroying the gate. They should have allowed customer to talk with the installers from the beginning because all communication through Mustang failed and has left me with a gate that does not function properly. Now I'm out money and will have to pay someone else to repair or dig it up and start over.
I recently hired Mustang Fans and Gates through Thumbtack, and I couldn’t be more pleased with the experience. From the initial consultation to the final installation, their team of professional workers demonstrated exceptional skill and dedication. The quality of their work is outstanding, and I am thrilled with the results. They were punctual, courteous, and left the job site spotless. If you’re looking for top-notch service and high-quality workmanship, look no further than Mustang Fans and Gates. Highly recommended!
The redwood fence that Mustang Fencing and Gates constructed has me giddy. The exceptional quality of the redwood utilized gives my property an opulent appearance. The company was really effective, informed, and kind. With the greatest care, they took cate of everything, including taking down the old fence and erecting the new one. Not only is the final result exquisite, but it is also robust and long-lasting. It has greatly increased the value of my house and given me the much-needed seclusion. I've never had better service than what Mustang Fencing and Gates did, and I'm thrilled with the outcome.
Great company. they did a great work replacing my old fence to tinted cedar. 105ft was done in 2 days. good work guys! the color/tint is so better than i could even guess it would be. Highly recommended