Doors and windows were left unlocked upon departure! A job outline in writing by Charlotte Maids was not completed in two trips. The communication was subpar - the scope of work outlined in writing was disregarded. It took two trips and $200 worth of cabinet liner- supplied by me (the 1st trip and employee literally stood and ripped the liner and stuffed it in 60% of cabinets and drawers), to finish a job that required half the amount if liner. A professional price was paid for non professional work. It came down to whomever I communicated with being unable to communicate with a cleaning team! They offered to make a 3rd trip but we are no longer comfortable with this company or its representatives!
My Clean Charlotte Maids
- 13 hires
- Based in Charlotte, NC
- 2 years in business
- 4 employees
- Responds in about 3 hours
- Background checked
About My Clean Charlotte Maids
My Clean Charlotte Maids delivers hotel-grade cleaning for busy families, professionals, landlords, Airbnb hosts, and real estate clients. We are a premium, insured, highly reviewed team you can trust inside your home. Our cleaners are screened, trained, and held to strict performance standards. We believe a cleaning service should feel reliable, respectful, and professional — not risky or stressful. When you book with us, you get quality work, dependable communication, and guaranteed satisfaction. What We Specialize In • Deep Cleaning • Move-In / Move-Out Cleaning • Recurring Maintenance Cleaning • Post-Construction Cleaning • Estate / Heavy Reset Cleaning Why Clients Choose Us ✔ Fully insured & vetted cleaners ✔ Professional results (not “gig-style” cleaning) ✔ Consistent communication + reliability ✔ Detailed checklists, not shortcuts ✔ Before/after documentation on heavy jobs ✔ Satisfaction guarantee Service Areas Charlotte • Fort Mill • Rock Hill • Ballantyne • Lake Wylie • Concord • Harrisburg • Mooresville • Waxhaw • Weddington • Union County • Lake Norman Corridor • Denver NC • Select parts of Gaston County Our Promise We treat every home with respect, work with integrity, and aim to be the easiest, most reliable cleaning company you’ve ever hired. Let’s get your home spotless.
Reviews
Unfortunately, the cleaning did not go as expected. Two cleaners arrived to do a moving out cleaning, almost 30 minutes later. I left the cleaners around 10am. When I returned to the house after 7pm, one cleaner was gone and the other was still in the house. When I opened the door, it seemed like the cleaner jumped up and returned to cleaning. He gathered he belongings from upstairs. He came down, swept and left. It was pretty odd to have one cleaner stay over 10 hours for a cleaning. After I inspected the house I noticed the oven wasn’t deep cleaned, some drawers weren’t wiped down. The walls weren’t fully clean and other issues. However, the biggest issue came from spots I found all over my carpet. I had literally paid to get the carpets deep cleaned. Neither the before or after photos showed any marking in the carpet. After the cleaners left, markers were all over as if they had a cleaning product dripping and didn’t notice. When I returned, all I was told was it wasn’t them. Unacceptable.
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My Clean Charlotte Maids★ 3.9
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