First time using a carpet cleaning company off this app! Adriano the owner was excellent. The carpets were in bad shape let me tell you, i didn't believe it after the cleaning they look like totally different carpets. He dis a tremendous job and i would hire him again. There was no furniture it was an empty apt which was much easier to get things done. If you plan on getting carpet cleaning service please clear out the room for better results.
New England Professional Cleaning
- 144 hires
- Based in Lowell, MA
- 19 years in business
- 4 employees
- Background checked
About New England Professional Cleaning
New England Professional Cleaning prides themselves on the hard work that they put forth on every carpet cleaning that they clean. If you like to pay close attention to detail, then we would love to work with you. I like to meet new people and make some friends because they are not just customers!
Reviews
We had an issue over scheduling, which was easy to work out. The lady was nice, even offered a discount. Very professional and they provide good customer service! Overall, excellent experience.
NEPC team was great. They responded quickly, gave a great price, and did a great job. They got out a number of stains out of our carpet and overall it looked great. They moved anything they could to maximize what they cleaned. I will use them again. Definitely reocmmend! Thanks guys.
Quick to schedule. Showed up on time and finished the job quickly, without any fuss. My carpets look very clean!
They did not clean under the beds, on the side of the stair case and when we tried to give feedback they did not respond after the terrible work that was done. Very disappointed never again.
EXCELLENT job well done its now my person to go to have 'em cleaned again
Right on time and excellent service. Very responsive. I will definitely hire again in future
Pro failed to refund payment for a job they did not complete. Resolution per thumbtack was for them to refund the money. They have failed to make contact with me a week after the payment was issued to them.
They did a great job on our carpet and couch. Will definitely use them again.
Job: Clean / remove stains on carpet. The sanitation engineer, was nice. The young lady came to access the situation, reviewed the carpet and proceeded to grab her gear from her vehicle. I assumed this person knew what they were doing… sadly I was mistaken. The minute the machine turns on I smell a sewage like smell, as the operator proceeds the carpet sadly doesn’t get any cleaner. That’s when she threw tons of baking soda all over with chemicals. As she proceeded a burnt like smell lingers the air. Oh boy, if the sewage smell from the machine wasn’t a tall tale sign, then this should have raised a red flag. Surely enough that’s not the case she continued to clean then finally when she notices the machine is not working she steps out to her a bigger machine and leaves for about an hour. Well, fast forward an hour later she’s given up the carpet looks terrible. She blames me for not telling her what kind of carpet I had. Here’s the kicker, when she initially came and accessed the situation and she could have simply stated I cannot perform this job or will have to refer you to someone that can. I respect a hard worker and someone that tried their best but this was far from it. Mistakes happen and there are way to go about rectifying mistakes but no. After a couple hour go by the carpet gets dirtier and dirtier. When she’s done she states because the rug is wet that it appears dirtier than usual to let it dry. Well I don’t believe that for a second but she seems genuine so I decide to place my trust on her words. Is what I thought , but nope several days later carpet is dried and it’s way worse than when she came to clean it/ potential partially damaged. I tried to refrain from wetting this review and work with the young girl who owns and operates this business but she was less than inclined to come back and finish the job correctly. I asked a few times to come back and confirmed but when the day came no reply from the owner on next steps to rectify the issue. I highly do not recommend working with this company if you value your home or money. As the job will be half baked and worse potentially leave damage on the very thing you ask them to clean.
Services
Compare other pros
New England Professional Cleaning★ 4.8
Check availability