He came in and explained in detail the process . Gave us all the information we needed. i felt he was pushing for a certain brand of roofing materials and asked him to give us some other options which I felt did not sit right with him. He also gave his total amount of the project. But when we told him about the other estimates we received and our budget, he smirked, made comments about the other bids, got upset and made a couple of comments about his disappointment. He said "if you have told me about your budget ahead of time I would not have wasted my time with you". I saw his face look like his time was wasted, he gathered all his materials and just walked out of our house without saying anything! He was very rude and arrogant. I explained to him at the onset that we are asking for estimates and have a couple of contractors' quotes already. We let him in our house and gave him our time to do his presentation and for him to just walk out on us. We were stunned by this insulting behavior! Training in good customer service is needed for whoever you send out to give estimates.
Newhaus Roofing & Construction
- 91 hires
- Based in Houston, TX
- 28 years in business
- 35 employees
- Responds in about 5 minutes
- Background checked
About Newhaus Roofing & Construction
Newhaus Roofing & Construction has been founded in 1998. We are a family owned operated company that started our business in the Los Angeles,CA area and have now grow to mutiple cities including San Jose,CA and Houston, TX. We are proudly serving our fellow Texans with all their roofing needs, and want to give every customer a great experience with quality and customer service we provide.
Reviews
Fred was very friendly. Very professional was able to help me get roof as well as very quality work on fascia and soffit.I was very satisfied with the work on my roof as well as the fascia and soffit. Fred made sure I got every thing just the way I wanted it. I would refer Newman's to my friends.
Reminds me of a car dealership. I submitted a basic request to fix 1 piece of flashing which is not even on the main roof. Detailed pictures provided as well. Immediately I received a phone call from them and about 3 more since in a span of a few hours. This company doesn't give me a good vibe, especially for small / basic repairs.
They keep calling me about roof repairs (7-8 times). I needed a job of concrete sealant, posted this on thumbtack. They dont read or care to read the job posted. instead they harass you with sales calls. zero stars.