He was extremely unprofessional. He was not upfront and transparent about his pricing at all. He charges a 5% surcharge to credit cards, even though Visa puts the maximum at 3%. He did not pull the permit in advance like he is required to by the city. He only pulled the permit after I made it known that it is required by the city of Albuquerque. He chose to tell me that nobody ever asks to pull the permits so he doesn’t. He left the old water heater and a huge bag of trash in my front yard. I had to contact him multiple times to come back and get it. When he originally showed up at my house, he wanted a 50% down payment. That was never discussed when he gave me the pricing. Then he said he had to go pick up the water heater and would be back in an hour. There was no type of communication that he was gonna be gone longer. After over an hour and a half, I asked him for a status update. After two hours, he finally returned to my home. He failed to give anything in writing besides the price in our messages. I requested a breakdown of charges numerous times. The final price came out to almost $300 more than what I was originally told. He said a lot of the difference is taxes and that everyone pays them which is fine. But he didn’t make it clear that the price didn’t include tax. I finally got an itemized receipt from him after requesting it multiple times. He even overcharged us on taxes. The tax rate in the city of Albuquerque is 7.625%. According to his receipt, he charged a 7.88%, which is illegal. I did send him a demand letter for the money that was illegally charged to be refunded. Raul did comply and dropped off cash on my front porch. He said he didn’t charge us for extra work he did just to satisfy me. He came to the house BEFORE getting the material for the job. He should have said something about additional work in advance if there was anything but he didn’t. He didn’t say anything until after everything was said and done. Him and his apprentice were cussing at each other in Spanish in my front yard where children could hear them. I have security cameras all around my house and they recorded everything. If I would have known all of this information beforehand especially the deceptive and illegal pricing, I would’ve gone with a different company. Overall a very frustrating, stressful and unprofessional experience. I cannot, in good conscience, recommend this company to anyone. Be extremely careful who you hire and trust to do work at your home.
Niños plumbing LLC
- 31 hires
- Based in Albuquerque, NM
- 2 years in business
- 2 employees
- Responds in about 2 hours
- Background checked
- License verified
About Niños plumbing LLC
I started my plumbing business with one goal: deliver quality work without cutting corners, even when jobs get tough or more complex. With 2 years in business, my small team of 2 and I personally handle every project, from toilet and faucet repairs to full shower, tub, and gas line installations. As a licensed plumbing contractor (MM 1 & 2), I stand behind my work and take the time to do it right the first time. Some competitors may be cheaper, but my focus is on lasting solutions and clear communication. If you’re looking for reliable, detail-oriented plumbing service and want to be 100% satisfied with the results, I’d be happy to help.
Reviews
he was good at first, kept 2 of 3 appointments. I was a fool and paid him in full. He made an appointment for Saturday at 2pm, to seat the toilet, I waited and finally text him at 3:50. He said he was busy with his kids...He did not have the decency to let me know he wasn't coming, he could have let me know early in the day so I wasn't waiting ALL afternoon. we made appointment for Sunday morning at 10:00...Funny thing...he brought his kids with him to that appointment. he was here a whole 15 minutes...why couldn't he have come With The Kids in Saturday??? I have spoken to a couple plumbers, I was told he took advantage of me, senior citizen, and charged way too much for what he did. would I hire him again...No, would I recommend him, No.
Through the fault of another company, what should have been a fast and easy fix became twice as big (and I suspect more complex). Raul stayed into the evening so I wouldn't be without a kitchen sink overnight and he fixed the mistake others made. I'd use Niños again and would recommend them.
Raul was amazing! He came out the same day. He was kind, professional, and efficient. We will definitely call him again!
Overall great experience! Raul was awesome! Quick response, quality work, fair price. We will definitely use him again. Thank you!
checked situation the plumbing was old so capped the pipes for future installation
Not reliable... didn't show up.
Raul wasn't great about sticking to times he promised to show up, but once he got started he finished strong. This project was to swap 2 ADA toilets for 2 standard toilets between 2 units at an apartment complex. He spent 2 days of his weekend to complete the project. Not his fault, limitations of the apartment. But he went above and beyond, making multiple trips to finish. I am very happy with his service and I will be coming back to him for another job.
As a skilled tradesman, Raul is professional in all aspects of the project from the estimate to the completion of the project. We have a single drain sink and wanted to add a garbage disposal. I would have done it myself but the previous owner had jacked up the main drain pipe under the sink and I didn't feel confidant to modify the drain pipe myself. Raul came in and assessed the situation and solutioned the best way to install and connect everything up. Masterful! Couldn't be happier with the results! Would absolutely use Raul again for any plumbing projects.
Raul, the owner was able to come the same day, which was great. They installed a new toilet & did a great job.
Excellent plumbing service. I had a plumbing emergency and Nino was dependable and professional. Would highly recommend this plumber!!
I couldn't be more pleased. Raul is personable, professional & a super competent plumber. He explained everything in full as he assessed my situation, which included replacing a very nasty old sink, a horribly running faucet & installing a new disposal. All with a positive & respectful manner. I'll never consider anyone else when another plumbing situation comes up!
Bad communication. We agreed upon a time and when I went to confirm a week prior, they told me they could only another time that no longer worked so now I have to find someone else.
Raul replaced my garbage disposal. He was super clear and up front about pricing and came back the next day to resolve a minor leak.
Excellent experience from start to finish. They arrived on time, quickly found the cause of my kitchen drain clog, and had it cleared without any hassle. They explained what they were doing, answered my questions, and charged exactly what they quoted. The service was professional, honest, and efficient. I really appreciated their quality work and would definitely recommend them to anyone needing plumbing services. Thanks again!
Spoke with Raul about a leak I had coming from my bathtub. He was quick to respond and take action with my issues and did a great job. I appreciated that he worked through a few minor problems to complete the tasks! I would recommend and will be giving him a call when I need more work done.
Ninos Plumbing provided an estimte for my home, which needed a new waterline added to the back patio/backyard area, and with that came a need for new lines run, cuttin through the walls, and repair to the outer stucco walls. Nino created a plan that made both financial sense, but also handled the stucco repair. I had contacted other plumbers who wouldn't even help me to find this service, let alone, handle it for me! I cannot believe how we lived without this new water outlet, and the stucco repair looks amazing. Nino stayed on top of the repair, while keeping a keen eye on the quality of work being done. 8 asked him to be our "forever plumber" because he did such an outstanding and professional job! I highly recommend him, and hve already hired him to do additional jobs that I have been trying to find the right plumber to do. I feel confident in the professional work he does and won't go anywhere else for my home, big or small, I trust it all to Los Ninos Plumbing!
Raul did a great job troubleshooting the issue w/removing the tub faucet and rebuilding the water line to install the new one. He was fair and honest with the work needed and kept me informed during this process. I'm happy with the results and will definitely call on him for my next plumbing needs.
Excellent and professional service. Highly recommend.
He did such a good job. And came quick. I recommend him. He’s fair in prices too.