They are very dishonest in terms of services provided for the price they charge. I was charged upfront for 3 pest control treatments and they only did 2 treatments and then said overall time period has been more than 60 days so 3rd treatment would be at additional cost. I was not told anything about this when i was paying upfront. Then they said there’s nothing provided of 3 services in the contract which they never gave me for signing.Now when I read reviews from other people, it looks like this is their most common technique of defrauding people without providing services. I would recommend not to use their services.
North Star Pest Cleaning & Sanitation
In high demand
- 255 hires
- Based in Portsmouth, RI
- 3 years in business
- 2 employees
- Background checked
About North Star Pest Cleaning & Sanitation
Northstar Pest Cleaning & Sanitation provides rodent entry-point sealing, dropping cleanup, and attic or basement sanitation. We also provide weekly, biweekly or monthly residential home cleaning services. We help homeowners stop active rodent issues, remove hazardous droppings, disinfect contaminated areas, and prevent re-entry. This is exclusion-only with no chemicals and no general pest control.
Reviews
We have been utilizing North Star Pest services for just about a year now. We started with an issue with mice and have seen such an improvement since they came out. The guys are so knowledgeable and patient and really take the time to go through everything to be sure all openings are sealed. We are now on their monthly plan and find it to be worth every penny. Don’t hesitate to call them.
Nick did an excellent job with pest control at my property. I have a 3 family and 2 units had signs of Mice. Nick was able to get out just 2 days after I called him, and he followed up 2 weeks later. As of now he seems to have eradicated the issue.
The service started out great but quickly went downhill. At one point, I made an appointment, but the provider didn’t show up, and then they tried to blame me. Initially, I would receive a text or a call before visits, but that stopped. Then, they showed up unannounced, claiming they spoke to people at my house—even when no one was there. Meanwhile, the rodent and squirrel problem remains unresolved and just as bad as before. Save yourself the frustration and go with someone else!
We have had a fantastic experience working with them. They are very considerate, including making sure not to ring our doorbell when our toddler daughter was asleep. Highly recommend for your pest services needs!
VERY PLEASED WITH WORK DONE AND PROMPT SERVICE THANK YOU VERY MUCH
We had a great experience with North Star. Nick came on the same day that I called. He was really professional and punctual, and guide us through the entire process. Thanks, North Star Pest Service!
Nick spent plenty of time going through our home and explaining the process and what he will do. He wasn't rushed and made me feel confident the job will get done.
Our pest issue was fixed within a day and the other item that we never would have known about without having a conversation with Nick might have been missed. Love that this local business is always so honest and they are truly people oriented putting customers first!
Nick came the next day to take care of mice that had found a home in my ceilings. He’s going to come back after 2 weeks to check up on everything but my first impressions are positive.
I am filing a complaint about the unsatisfactory pest control services from North Star Pest Services. I signed a one-year contract with them on 9/25/2024. The initial treatment cost $400, with monthly payments of $62 to start on 10/25/2024. During the first visit, Nick, the owner, sprayed part of the house and placed some bait. He promised to return the following week to seal the house and place additional bait, which was essential for resolving a roach infestation. However, on 10/10/2024, Nick did not return. Instead, Ian, a staff member, came and said he’d run out of bait and would return the following week (October 14-18) to finish. Ian noted this in their system. Nick later called us, unaware of the situation. We explained Ian’s promise to return and asked Nick to follow up. Nick apologized. Despite my follow-ups, the company later informed me via Thumbtack that I wasn’t scheduled for service until 10/25/2024. This is the start of the second round of treatment, which requires an additional $62, even though the first treatment was not completed. They also mentioned that Ian is no longer employed with the company, further delaying the completion of the initial treatment. In writing, the company admitted the initial treatment was incomplete. As a result, the roach problem persists, causing frustration and inconvenience. The delays, staff changes, and failure to provide services have caused me to lose confidence in their ability to resolve the issue.
North Star Pest Service animal exclusion. Fast response, outstanding service, and professional.
Pretty good, on time, communicated well. Will know the effectiveness of mice control in a month or two.
Nick was great! We talked through my issue and he walked around my property inside and out. He told me what I think I needed and how he would proceed. After accepting his strategy he went right to work! Very happy with his services!
Nick showed up on time and did a great job on the inside of our house. However we also contracted for an exclusion fence to keep out rats. It is supposed to go 6 inches into the ground. It doesn’t go into the ground at all. He said he was unable to dig down due to the soil. The cost was 1500.00. He should have told us he couldn’t do the job properly in the first place. Now he has not come back as he said he would.
Will have to wait and see how this project proceeds over time. Was an exterior insect extermination and hoping the pests don't return any time soon. However, job guaranteed so if further issues, I know who to call.
Great experience. They responded quickly and made it out as soon as possible. They took care of our squirrel problem in our roof. We have yet to hear them come back. It’s been about a week and a half. I hope they are gone for good. Upon inspecting the home, they discovered a small mice problem so took care of that as well. They will be back in another week for a follow up.
Affordable Rodent Control Services by North Star is Great, along with The Strategy to Prevent Rodent from infesting my property is what was spoken about between me and the Inspector. The 3 Month Guarantee Package is an Amazing Bonus Offer that will help with controlling not just money spent out of pocket but also the opportunities for rodent to multiply over that Duration of Time.
Have had to have several re-visits now for continued pest activity; still having rodent issues. Techniques used have not been effective.
Nick is very helpful and knowledgeable. I am very grateful for his work.
Services
North Star Pest Cleaning & Sanitation★ 4.5
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