NoVex Moving & Junk

Thumbtack customerNov 2026

Great quick movers, very respectful and accommodating.

Thumbtack customerNov 2026

Great work!

Ajitesh J.Oct 2026

Marlon & Calvin were able to get in my sofa that other movers were not. They tried via elevator and stairs and finally meticulously planned to get the sofa up and then pull it inside the apartment. Highly recommend. Would advise to get the quote upfront for any unplanned work to avoid any surprises in final payment.

Thumbtack customerOct 2026

I needed a mattress and bed frame moved from upstairs to downstairs and they were very responsive. The coordinator was friendly and the movers were also efficient and friendly. The only thing is that they charge extra fees on top of the flat rate, which add up to make it pricier than some other services that move furniture. They might be better for bigger jobs versus just furniture moves!

Thumbtack customerOct 2026

The Movers were very helpful, honest and upfront with their pricing. I paid a flat rate which was discussed prior. It was a last-minute project when I had other movers back out at the last minute and I appreciated the flexibility. The Movers were friendly and efficient. I’m grateful for their honesty and professionalism.

Thumbtack customerSep 2026

I requested quotes through Thumbtack on September 21 for a very small, in-home move: three pieces of furniture within the same residence. A storage cabinet and bookshelf needed to be moved from the first floor to the second floor, and a desk needed to be shifted approximately half a foot. NoVex contacted me shortly afterward through a Thumbtack AI-enabled phone number. During that call, I described the furniture in detail, including that the cabinet weighed approximately 99 lbs and that the desk was large—around 7 feet long and, by my estimate, roughly 200 lbs. I also estimated the bookshelf at no more than 50 lbs. Based on that information, Clarence quoted me a flat-fee range of $125–$175 and specifically told me that the heavy-furniture fees would be waived. Those details were also captured in the AI-generated notes in our Thumbtack message thread. Two movers arrived the following day, September 22. I want to be fair about the service itself: the movers were excellent. They were respectful, handled the furniture carefully, and took the time to confirm exactly where I wanted each piece positioned. The entire job took approximately 30 minutes, and I would give the actual moving service 10/10. Unfortunately, my experience with the pricing was very different. After the work was completed, I was told the total would be more than $400 because all three pieces were considered heavy. I explained that I had specifically discussed the furniture’s size and approximate weight with Clarence before booking and had been told the heavy-furniture fees would be waived. When I tried to pull up our Thumbtack conversation to reference the AI-generated notes from that call, I discovered that NoVex had been removed from Thumbtack that day, September 22. As a result, our conversation had been archived from my active Thumbtack messages, and I could not locate it while the movers were there. I eventually found the conversation after the movers had left by taking additional steps to search specifically for NoVex within the app. The original thread and AI-generated notes were still accessible there, and I have retained screenshots documenting the quoted range and discussion. After I questioned the significant difference between the quote and the amount requested, I was told that one of the heavy-furniture fees could be waived, bringing the total to $380. During that conversation, I was also told there was normally a $200–$400 “pet fur/dust” fee because I have a large dog, although they offered to reduce that fee to $50. I disputed that charge because no such fee had been disclosed to me during the initial call or when I received the quote. Ultimately, I paid $380 for approximately 30 minutes of work that had been quoted at $125–$175. I was not shown or provided an itemized invoice explaining how the original quote became $380. I completely understand that an estimate can change if the actual scope of a job turns out to be materially different from what the customer described. My concern is that I had disclosed the number of items, their approximate size and weight, that two pieces needed to be moved upstairs, and the very limited distance the desk needed to be moved. The work performed was consistent with that description, yet the final amount I paid was more than double the high end of the quoted range. Now that they are back on Thumbtack, I’m sharing this so prospective customers can make an informed decision. If you choose to work with NoVex, I would strongly recommend getting the final all-in price in writing before any work begins, including confirmation of any heavy-item, pet, dust, or other potential surcharges. Again, the two movers themselves did an excellent job. My low rating is specifically about the substantial difference between the price I was quoted and the amount I ultimately paid, the additional fees raised after the work was completed, and the lack of an itemized invoice explaining those charges.

Thumbtack customerAug 2026

Not satisfactory

Thumbtack customerAug 2026

I got a quote more than a week before the job. They called me an hour before the job to tell me the cost would be significantly higher than quoted. Very disappointing and I had to scramble to find other movers the same day.