On Time Electrical

Denise S.Oct 2026

The technician arrived and assessed the issue right away. He was very professional and friendly. Thank you

Darrell A.Sep 2026

Disappointed. Reached out for an estimate on a simple job. Replace one 30 amp breaker, I already have the replacement part. Was told they charge $37.00 just to come out and give me a quote. Would not quote job otherwise.

Thumbtack customerSep 2026

Great experience with On Time Electrical! Luis did an excellent job—quickly found the wiring issue, fixed it, and tested everything thoroughly. Jenny was excellent and got me scheduled the same day. Professional, responsive, and reliable. Highly recommend!

Thumbtack customerAug 2026

I hired this company to repair my bathroom and outdoor outlet. They were the first to respond from Thumbtack. They were able to come out the same day. Newman communicated his eta, was professional, informative and quickly showed me what the problem was. It was repaired in less than an hour. A little pricey for what was done but grateful the problem was fixed. I would recommend their services.

Dr C.Aug 2026

On behalf of Dr. Cummings, I feel compelled to share an extraordinarily disappointing experience with Luis Flores. whose conduct was wholly inconsistent with the level of professionalism one should expect from a service representative. From the moment Luis Flores arrived at our home, his demeanor was unsettling. Rather than greeting us courteously, he gave an unmistakably disdainful stare that conveyed the impression that he had expected someone who looked different from us to answer the door. Whether intentional or not, his body language immediately created an atmosphere of discomfort and apprehension. Despite this, Dr. Cummings welcomed him with magnanimity and professionalism. He personally escorted Luis Flores to the electrical panel and explained that a breaker had tripped. Luis then requested that substantial furniture be completely disassembled so he could inspect an in-floor electrical outlet. Dr. Cummings spent approximately fifteen minutes carefully dismantling the furniture exactly as instructed. After all of that effort, Luis Flores conducted virtually no meaningful diagnostics or assessment whatsoever. He simply walked back to the breaker panel, performed no discernible troubleshooting, turned his iPad toward Dr. Cummings, and presented an estimate exceeding $420. There was no explanation of the diagnostic process, no justification for the amount, and no evidence that he had actually investigated the issue beyond a cursory glance. Dr. Cummings then reminded Luis of the conversation he had with the receptionist when scheduling the appointment. Instead of diagnosing the issue that Dr. Cummings agreed to move forward and pay forward so it can be corrected, although above other pricing, he chose to waste time and play the recorded phone call, which fully corroborated everything Dr. Cummings had stated regarding the quoted pricing range. He also produced a screenshot from One Time Electrical showing the estimated price range previously provided. The amount Luis presented was dramatically outside that range and entirely inconsistent with what had been communicated beforehand. Rather than addressing these legitimate concerns professionally, Luis became severely cantankerous, crude, argumentative, and boorish. His demeanor deteriorated rapidly, and his communication became unnecessarily confrontational. At that point, Dr. Cummings had no choice but to ask him to leave the property. Perhaps the most frustrating aspect of this ordeal is the amount of time unnecessarily squandered. Dr. Cummings rearranged his schedule, canceled three other electrical appointments, and devoted considerable time to accommodating Luis's requests, only to receive virtually no diagnostic service before being presented with an inflated estimate and subjected to discourteous treatment. The competing estimates from the other appointments were significantly lower and accompanied by far more transparent explanations of the work involved. Customer service is built upon honesty, transparency, competence, and respect. Unfortunately, this experience reflected none of those qualities. The combination of poor communication, wasted time, questionable pricing, and discourteous behavior made this one of the most disappointing service experiences we have encountered. Based on this experience, I cannot recommend Luis Flores to anyone seeking professional electrical service. Customers deserve representatives who value their time, communicate with integrity, perform a thorough assessment before quoting substantial fees, and treat every homeowner with dignity and respect.

Andy B.Jul 2026

Great tech. Professional and very good at his job. Cleaned up afterwards too.

Thumbtack customerJul 2026

Had a standby appointment, they communicated well and completed work quickly.

Thumbtack customerJun 2026

Excellent customer service, punctuality, and communication.