One Call Electrical, Heating & Cooling Service

Roger T.Sep 2026

I just want to say, the electrician that came by was really cool and everyone that I spoke with over the phone were really nice as well. My biggest issue is just the business practices that really turned me off from working with them. My project is still is still ongoing and this was the first company i reached out to. First time on the phone, I was asked if i wanted to sign up for a service plan for my HVAC, I said no because I don't know them, When the electrician came, he didn't realize I needed low voltage work as well (which to be fair, I had to reschedule once, and it's not his fault that he was dispatched here), so we waited for a response and in the meantime, he tested some electrical things and told me about a maintenance plan that i could sign up for again I said no because we haven't agreed to do any work yet. After several hours, he told me that it would be best if i schedule with a senior electrician on another day. I think at this point, I was done. I totally understand upsells and maintenance plans, but you can't upsell until after you sell a product right?

Randy S.Apr 2026

One Call responded very quickly to our emergency visit. Amber came and was very professional and walked us through our issues, explained everything very well and got us back up and running.

Thumbtack customerMar 2026

very thorough

Brian P.Jan 2026

Do not engage this company! It is hardsell and scam One Call Electrical, Heating and Cooling Service 339 Pulaski St South Plainfield, NJ 07080 To Whom It May Concern, I am writing to formally complain about the service call performed on January 8, 2026 (Invoice #58674826). What should have been a straightforward diagnostic visit for a tripping breaker turned into a coordinated hard-sell encounter that felt misleading, manipulative, and unprofessional. The technician did not diagnose or resolve the actual electrical issue. Instead, the visit quickly shifted into vague technical talk about “high voltage drop” and grounding, followed by repeated attempts to push bundled services, membership programs, and multi-level packages. What escalated this from frustrating to unacceptable was the tag-team sales approach. When I did not agree to proceed, the technician brought Quality Control into the call in real time, creating additional pressure to buy services rather than focusing on identifying the fault. This was not a technical escalation. It was a sales escalation. At no point was a clear root cause identified. No meaningful diagnostic conclusion was provided. No corrective plan for the tripping breaker was established. The actual problem I called about remains completely unresolved. The structure of this visit — scripted explanations, layered upsells, live involvement of another staff member to reinforce the pitch — strongly resembled a hard-sell operation, not a professional electrical service call. I contacted your company for an electrician, not a coordinated sales presentation. I expect a response from management addressing: • Why no legitimate diagnostic result was delivered • Why the visit relied on hard-sell and tag-team sales tactics instead of technical troubleshooting • What corrective action you will take to prevent this type of experience I am documenting this interaction carefully. If this matter is not addressed appropriately, I am prepared to escalate this complaint through consumer protection channels and provide a factual public account of this experience. I expect a written response. Brian