They were expensive and didn't even give me all the information and options before completing the service. I just had to pay. There was discrepancy in what the technician mentioned and what the manager mentioned in the final price. For example the technician said weekend surcharge was added, but manager said it was not. So be cautious if you are hiring these guys.
One Hour Heating & Air Conditioning
In high demand
- 38 hires
- Based in Naperville, IL
- 4 years in business
- 6 employees
- Responds in about 2 hours
- Background checked
About One Hour Heating & Air Conditioning
Precision HVAC Services You Can Rely On At One Hour Heating & Air Conditioning, we’re not just another HVAC company—we’re a nationwide leader in heating and cooling solutions, trusted for delivering fast, dependable, and expert-level service. Expert Installation. Reliable Repairs. Proactive Maintenance. We specialize in the full lifecycle care of: Furnaces & Boilers Central Air Conditioners Heat Pump Systems Zoning & Smart Thermostat Solutions Our technicians are certified, factory-trained, and highly experienced, equipped to handle most HVAC issues on the first visit thanks to fully stocked trucks and advanced diagnostic tools. Backed by Industry-Leading Guarantees 100% Satisfaction Guarantee – for two full years On Time Guarantee – or you don’t pay a dime for the delay We don’t compromise on quality—or on your time. A Higher Standard of Service Drug-Free Workplace Policy Thorough Background Checks & Drug Screenings Licensed, Bonded & Fully Insured Compliant with all local and national HVAC codes and safety standards Ready to Experience the One Hour Difference? Book your service today and trust your comfort to the pros who deliver precision, performance, and peace of mind—every time.
Reviews
I’m extremely disappointed with my experience with this company. I originally contacted them because my air conditioner was not working properly. Before the appointment, I received a text explaining their on-time/one-hour guarantee. Despite that guarantee, the technician arrived approximately 40 minutes to an hour late, and I was still charged around $100. If a company advertises a guarantee, I expect them to stand behind it. After looking at my system, I was told that the motor was the problem and was quoted approximately $1,200 for the repair. Over the following weeks, I also received multiple calls asking if I was ready to move forward with the repair. Thankfully, I decided to get a second opinion before spending that kind of money. The second HVAC technician, who has 19 years of experience, also identified the motor as the issue. He completed the necessary repair for $300, and my air conditioner is now back on, cooling my home, and running properly. That is approximately a $900 difference between what I was quoted by this company and what I ultimately paid to have the problem repaired. I understand that companies have different labor rates, overhead, and pricing. However, the significant difference in price, combined with my experience with their advertised guarantee and the repeated calls about moving forward with the $1,200 repair, left me very dissatisfied with the entire experience. I will not use this company for any future HVAC services. I strongly recommend that anyone receiving an expensive repair quote from them get a second opinion and additional quotes before agreeing to the work.
One Hour Heating & Air Conditioning got to my home the same day I reached out. My problems were fixed and I am so happy with the service. Thank you KC!
I am an out of state landlord . One Hour Heating responded quickly and KC was a real professional. He assessed the furnace and was able to paint a clear picture of the problem and provide a great solution! Great customer care!
Job done but very expensive. Tried to sell their products and membership program. Wouldn’t recommend.
Labor cost was too high. The charge for 2 hour work is $240. I was surprised that there is no part replacement and for just cleaning of dirt in flame sensor in hvac and for fixing a screw to the wall for the thermos, the charge was $240. I would recommend to go for alternative vendor because the work done was too slow.
One Hour Heating & Air Conditioning exceeded my expectations! The technician arrived on time, was professional and knowledgeable, and explained everything clearly. No pressure, just honest recommendations and quality work. My system runs perfectly now, and they left everything spotless. Highly recommend for reliable, top-notch HVAC service!
Made an appt. No call no show.
My HVAC system died at my yoga studio on a night it was below zero. it was well after 8 PM and I immediately went onto Thumbtack in a state of panic knowing i had early classes the next morning. KC from one hour responded immediately to my request and he was very helpful and reassuring. By the next morning he had a technician out to my studio and it was fixed by that afternoon. Rami the technician worked very fast and diligently. My unit is on the roof and he was up there in freezing temperatures! I highly recommend them for commercial HVAC situations! KC even came to my studio to explain exactly what parts were needed and helped me understand the pricing. you should definitely use them just be patient with their customer service people 🥴
I noticed my home’s humidity levels were dropping. I contacted One Hour Heating & Air Cooling and they were quick to assist me. I learned more about my HVAC system with their visit than I have from past vendor services. They were attentive and provided me various options with detailed explanations. Highly recommended!
I am grateful for the communication provided before and during the visit. Paul was very respectful of my time and property. He seems knowledgeable about the product and process he was suggesting, while taking measurements for the quote he was providing. Thank you Paul.
Our AC stopped working right as we had a big event at our home. One Hour Heating and AC responded right away and set up an appointment for the Monday. Our experience with them was amazing. They explained everything to my husband so if we have this problem again, we will know what it is. I would highly recommend.
He was very fast figuring out the problem an explaining what’s going on well.
Very knowledgeable and effective. Explained process and fixed issue.
Services
One Hour Heating & Air Conditioning★ 4.6
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